Bill Penney Toyota

If I could give a zero start I would. I was convince by a sale associate and sales manager to purchase this Camry after doing weeks of research. I placed a $1000 non-fundable out of inven I was convince by a sale associate and sales manager to purchase this Camry after doing weeks of research. I placed a $1000 non-fundable out of inventory deposit on 6/25. The price for the vehicle was fair. My vehicle arrive on 7/18. I traveled from Birmingham to pick up my vehicle. I purchased with cash and drove for one day everything about my very 1st purchase of a BRAND new vehicle has gone down hill. My new car has a noise on the passenger side of the car. I returned to the dealership on 7/19. I was advised to go to Sales Manager by the sales associate that aided with the purchase. The sales manager drove with me to the service department. At the this point I was introduce to Service Director who has no customer service skills nor care for the customer. He told me the tech that could fix the problem was not available. And I needed to schedule a time for repairs. I returned a week from the day of purchase to find the tech was off that day. Parts were order for what was the perceived issue by a different tech. I made arrangement to work remote the next day for the repair. The next day I was provided a dirt loaner with less than 1/4 tank of gas and was told by the Rental coordinator I needed to put gas in the loaner. I was shocked at this request. I left and contacted my sales associate about my displeasure. When I returned, I spoke with the service director and was told that was policy. Later that evening I was told my car was repaired but when I drove it off the lot I returned immediately because it was not repaired. At this point I requested a new loaner and left my car with the hopes the issue would be resolved. On Wednesday morning, I contacted the ASM and suggested a possible diagnosis of the issue. I had discussed the issue with Quality Department Manager at the car manufacturers where I work. Later Wednesday, I was informed by the ASM my car was ready for pick up and the issue was resolved. I stated would pick up the car on Friday or Saturday due to work and distance. When I arrive Saturday, I was met by the customer skill lacking service director who proceeded to tell me "THEY DID NOT KNOW WHAT WAS WRONG AND COULD NOT FIX IT. Then he said a field tech would have to be called. I was livid because you have had my car all week. If you did not know how, what or could not fix it why has the field tech or engineer anyone who knows what they are doing been called. The service director requested I return the loaner and take my car because there was nothing wrong with it. He stated he would be contacting a field tech. I went to discuss with the sales manager who conveniently did not have 5 minutes but you could call me after hours on a Friday to tell why I should buy the car from this dealership. Then I was told by the sales associate I would be priority number one on 8/1. I did not receive a text or phone call or anything until I showed up around 12 noon with a family member who was previous employee. My family went direct to the New Car sales manager who told me give him an opportunity to rectify this bad experience. The new car sales manager was a man of his word. He was the first person I encounter that cared I was upset. He understood. He made sure a case was created so the field agent can maybe figure out the issue. He returned phone calls. He explained the process and step to get a resolution for the problem with my new car. As for all the others I have encounter I have no trust in any of them. The excitement of purchasing my new camry is gone. At one point the service director thought it was funny because I was upset and was observed laughing. I am still waiting on that phone call. Also when reviewing these reviews I noted mine was not listed. More

They are the first dealership that has actually been able to work with my credit without a huge down payment. They went out of their way to make sure I got approved and was happy with the car I got. Could no to work with my credit without a huge down payment. They went out of their way to make sure I got approved and was happy with the car I got. Could not be happier with my 15 Cruz and with their service! Robert Pears and the guys there are awesome!! More

Overcharged! Took my 2015 Toyota Highlander (2.7 liter engine) in for oil change. Estimated cost was $97.70. Total cost $123.60. Invoice states that they put in 7 Took my 2015 Toyota Highlander (2.7 liter engine) in for oil change. Estimated cost was $97.70. Total cost $123.60. Invoice states that they put in 7 quarts of oil ($7.74/quart). All prior oil change invoices state 5 quarts of oil were used. Owners manual states 4.6 quarts max. They added an Engine Oil Supplement for $18 without my approval. What a rip-off!!! More

Special shout out to Rachel and the entire Service Department @ Bill Penney. My 2021 RAV 4 is my first Toyota experience and I continue to tell everyone because of the exceptional service I get from Department @ Bill Penney. My 2021 RAV 4 is my first Toyota experience and I continue to tell everyone because of the exceptional service I get from Bill Penney I don't even consider owning another car. I went in for an oil change yesterday and they sent me a video of what they were doing and let me know my tires needed to be replaced. Great price and I was ready to get my car before lunch! Always a great experience here! More

Horrible service I waited in a room for 2 hours and then they tried to get me to stay after I was livid.. I don’t care if they were the only dealership in town… I WOULD WALK BEFORE I BUY A CAR FROM THEM! they tried to get me to stay after I was livid.. I don’t care if they were the only dealership in town… I WOULD WALK BEFORE I BUY A CAR FROM THEM! More

Fast prompt service. Erin is one of the best service advisors I have had at Bill Penney and I will use it in the future. Erin is one of the best service advisors I have had at Bill Penney and I will use it in the future. More

My only experience there is with the service department. Erin was AWESOME, she made my first experience there very nice. She made me feel comfortable and went above and beyond to make my first Service AWES Erin was AWESOME, she made my first experience there very nice. She made me feel comfortable and went above and beyond to make my first Service AWESOME!!! Thank you Erin, you ROCK!!! More

Asim Cejvanovic is a great salesman. He got us in a new car that we love and can afford. Go see Asim at Bill Penny Toyota of Huntsville if you want a good deal on a quality vehicle. He got us in a new car that we love and can afford. Go see Asim at Bill Penny Toyota of Huntsville if you want a good deal on a quality vehicle. More

They gauge used car prices well above the MSRP. Their prices are not reasonable compared to dealerships within a 1-hour driving radius. I've found better deals with CarMax, and they ship cars to Hu Their prices are not reasonable compared to dealerships within a 1-hour driving radius. I've found better deals with CarMax, and they ship cars to Huntsville (for test driving) from around the nation for a reasonable fee. I've also seen better deals with Greenway Shoals Toyota. I hope Bill Penny's intention is not to take advantage of the so-called 'shortage' of cars. That primarily applies to new vehicles that need smart chips. I hope they reset their prices to reasonable rates that local customers can afford. More

Excellent service. People really treated you like family. I bought a new car and they all did everything they could so I will be happy with my car. We even had prayer People really treated you like family. I bought a new car and they all did everything they could so I will be happy with my car. We even had prayers before I took my car home. And James Jackson and his driving test were out of this world. So definitely I do recommend them. More