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Bill Penney Toyota
Huntsville, AL
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 797 reviews
September 29, 2011
To be honest, I was dreading the whole car buying experience. We all know that buying a car typically isnt fun or pleasant for anyone. I had done my research so i was prepared for anything I though experience. We all know that buying a car typically isnt fun or pleasant for anyone. I had done my research so i was prepared for anything I thought would be thrown my way. To my surprise, I had a very easy, non stressful, somewhat enjoyable car buying experience. Thankfully, I just happened to meet Bruce Lee the day I showed up at the dealership. He is not what you expect a car sales man to be like. He didn't pressure me ever with anything, didn't harass me by calling me all the time, completely straight forward and to the point. Not to forget, very nice and personable and made sure that I got the exact car I wanted. The manager, which I cannot remember his name (sorry!), also came over to speak with me and my husband which I thought was very professional and made me feel like this dealership was going to get my business. The dealership did not have the exact car I wanted at that time so they tracked one down for me. When my car came in and I started the paperwork process, I met Vic Heartsill. He did an excellent job making sure I got the best rate and payment that i wanted. We sat in his office with him sitting across from us the whole time, running the numbers for financing and drawing up the papers until the process was completed. He was very pleasant and personable as well. I will definitely use Bill Penney again and recommend them and Bruce Lee to others. More
by laurenboyd
Employees Worked With
Bruce Lee, Vic Heartsill
September 28, 2011
I absolutely love my new Camry. My husband and I went to Bill Penney Toyota to explore our options and left with a new Camry. We have formed a new friendship with Tommy, our salesman, and I honestly feel t Bill Penney Toyota to explore our options and left with a new Camry. We have formed a new friendship with Tommy, our salesman, and I honestly feel that I can phone him if I ever need assistance with my car. More
by gileskc
Employees Worked With
Tommy Terrell
September 28, 2011
Buying a Toyota at Bill Penney was a very pleasant experience. Mr Howard was very very helpful, so much so that I wrote a letter to the dealership praising his kindness. I have never purchased a Toyot experience. Mr Howard was very very helpful, so much so that I wrote a letter to the dealership praising his kindness. I have never purchased a Toyota before, but now I am so very happy and pleased with my new Camry XLE. Mr Howard had the car modified for me, so now I can enjoy driving again! I can only praise and recommend Mr Howard and Bill Penney Toyota! Great dealership!! More
by schwammerl
Employees Worked With
Bryan Howard
September 27, 2011
Bob Fitzgerald did a great job of helping us through our decision process without applying too much pressure. We were looking to stay within a budget while still getting some extra features. We are totall decision process without applying too much pressure. We were looking to stay within a budget while still getting some extra features. We are totally pleased with our RAV4. This is the sixth vehicle we have purchased through Bill Penney, and the best experience yet. More
by dahamilton
Employees Worked With
Bob Fitzgerald
September 27, 2011
We had a great experience purchasing our new Toyota Sienna. Everybody was very friendly and helpful. We did not feel that we were getting the run around in dealing with the negotiating. We always resea Sienna. Everybody was very friendly and helpful. We did not feel that we were getting the run around in dealing with the negotiating. We always research and shop around for any purchase and this was the most expensive purchase we have ever made other than our house. We even looked into getting a used Sienna but found a new one to be the better deal. More
by jenniferdorena
Employees Worked With
Bryan Howard
September 21, 2011
This is my second new car purchase (Prius). I didn't had any problems with the first Prius I bought and have always brought it into the dealership for service. I have had a great experience with sales and s any problems with the first Prius I bought and have always brought it into the dealership for service. I have had a great experience with sales and service. Especially like the Service department open on Saturdays. This will be something that will keep me coming back. More
by mbeard
Employees Worked With
Jim Kilgore
July 07, 2011
I have dealt with Bill Penney Toyota before and had a good experience, so I wanted to continue my business with them once I was ready to purchase a new vehicle. I feel like their service department is to good experience, so I wanted to continue my business with them once I was ready to purchase a new vehicle. I feel like their service department is top notch and always go to the dealership to have my vehicle serviced there. I feel like their sales department is very friendly and helpful, and although I feel my price could have been a little better, I feel like he did try to help me out. I would, and will return to Bill Penney Toyota for future vehicle needs. More
by jaredconnor
Employees Worked With
Dewayne Webb
July 05, 2011
BIG MISTAKE!! I regret the day I drove onto the Bill Penney lot. I purchased a 2011 Outlander Sport, and was lied to repeatedly by the salesman and sales manager - but, they got the sale! The only req Penney lot. I purchased a 2011 Outlander Sport, and was lied to repeatedly by the salesman and sales manager - but, they got the sale! The only requirement I had for a new vehicle was that it have heated leather seats - everything else was negotiable. When they searched for a vehicle with this stipulation, the printouts did not specify leather, just the heated seat option. I specifically asked the salesman if heated seats come in cloth, and was told absolutely not - it would be a safety concern. They found a vehicle in another state, and ordered it to be delivered to HSV. I made the mistake of signing all of the paperwork, before the vehicle was on the lot. When the vehicle arrived, it had cloth heated seats. I immediately told the salesman that I wanted to cancel the deal. I was told that they would have leather installed, and I informed him multiple times that I was not interested in "aftermarket" leather. I was told over and over that the leather would be "factory leather" - LIE. He went so far as to explain that all of Mitsubishi vehicles are shipped with cloth, and there is a building right near the shipyard that installed the leather on all of them after they are received off of the ships - LIE. I agreed to let them install the leather. When I went to pick up the vehicle, much to my dismay, the seats were covered in aftermarket leather. I was assured it was the same, and that the warranty would cover - LIE. During the installation, something was broken on a plastic cover that mounts to the back of the back seat, that serves as a pass-through from the cargo area and the cover was left lying on the floor of the cargo area. I made two trips to Bill Penney Service to have this repaired, and after the 2nd trip, was handed a card with the phone number to the aftermarket accessories shop that installed the leather and was told that I would have to deal with them, because they broke something, and the leather IS NOT FACTORY INSTALLED!! Horrible customer service!! I will never do business with these dishonest people, and suggest you do not either!! More
by CAS1205
Employees Worked With
Bryant Baugher
June 26, 2011
I was treated with professionalism and fairness. I highly recommend all the staff at Bill Penny Toyota in Huntsville Alabama. Specifically Bruce Lee, Greg Garrison, and David Cantrell because they ga highly recommend all the staff at Bill Penny Toyota in Huntsville Alabama. Specifically Bruce Lee, Greg Garrison, and David Cantrell because they gave me no hassle or pressure; I got a sweet deal with a fully loaded Prius 2011 Hybrid-beautiful, and very fast service. More
by lapinales
Employees Worked With
Bruce Lee, Greg Garrison, and David Cantrell
June 23, 2011
The staff of Bill Penney is extremely friendly. Each person I came in contact with spoke to me and asked if I was being helped. I have had nothing but great experiences with the sales staff and service person I came in contact with spoke to me and asked if I was being helped. I have had nothing but great experiences with the sales staff and service staff in my years of dealing with them. Toyota is a great brand, but the staff of Bill Penney makes me want to continue doing business with them. More
by kgulledge
Employees Worked With
DeWayne ???
