Bill Penney Toyota

I have dealt with Bill Penney Toyota before and had a good experience, so I wanted to continue my business with them once I was ready to purchase a new vehicle. I feel like their service department is to good experience, so I wanted to continue my business with them once I was ready to purchase a new vehicle. I feel like their service department is top notch and always go to the dealership to have my vehicle serviced there. I feel like their sales department is very friendly and helpful, and although I feel my price could have been a little better, I feel like he did try to help me out. I would, and will return to Bill Penney Toyota for future vehicle needs. More

BIG MISTAKE!! I regret the day I drove onto the Bill Penney lot. I purchased a 2011 Outlander Sport, and was lied to repeatedly by the salesman and sales manager - but, they got the sale! The only req Penney lot. I purchased a 2011 Outlander Sport, and was lied to repeatedly by the salesman and sales manager - but, they got the sale! The only requirement I had for a new vehicle was that it have heated leather seats - everything else was negotiable. When they searched for a vehicle with this stipulation, the printouts did not specify leather, just the heated seat option. I specifically asked the salesman if heated seats come in cloth, and was told absolutely not - it would be a safety concern. They found a vehicle in another state, and ordered it to be delivered to HSV. I made the mistake of signing all of the paperwork, before the vehicle was on the lot. When the vehicle arrived, it had cloth heated seats. I immediately told the salesman that I wanted to cancel the deal. I was told that they would have leather installed, and I informed him multiple times that I was not interested in "aftermarket" leather. I was told over and over that the leather would be "factory leather" - LIE. He went so far as to explain that all of Mitsubishi vehicles are shipped with cloth, and there is a building right near the shipyard that installed the leather on all of them after they are received off of the ships - LIE. I agreed to let them install the leather. When I went to pick up the vehicle, much to my dismay, the seats were covered in aftermarket leather. I was assured it was the same, and that the warranty would cover - LIE. During the installation, something was broken on a plastic cover that mounts to the back of the back seat, that serves as a pass-through from the cargo area and the cover was left lying on the floor of the cargo area. I made two trips to Bill Penney Service to have this repaired, and after the 2nd trip, was handed a card with the phone number to the aftermarket accessories shop that installed the leather and was told that I would have to deal with them, because they broke something, and the leather IS NOT FACTORY INSTALLED!! Horrible customer service!! I will never do business with these dishonest people, and suggest you do not either!! More

I was treated with professionalism and fairness. I highly recommend all the staff at Bill Penny Toyota in Huntsville Alabama. Specifically Bruce Lee, Greg Garrison, and David Cantrell because they ga highly recommend all the staff at Bill Penny Toyota in Huntsville Alabama. Specifically Bruce Lee, Greg Garrison, and David Cantrell because they gave me no hassle or pressure; I got a sweet deal with a fully loaded Prius 2011 Hybrid-beautiful, and very fast service. More

The staff of Bill Penney is extremely friendly. Each person I came in contact with spoke to me and asked if I was being helped. I have had nothing but great experiences with the sales staff and service person I came in contact with spoke to me and asked if I was being helped. I have had nothing but great experiences with the sales staff and service staff in my years of dealing with them. Toyota is a great brand, but the staff of Bill Penney makes me want to continue doing business with them. More

The way they deal with customer was outstanding, and information that given by dealer sales person was very useful. Overall whole purchasing process was simple and easy to understand. Only thing that do information that given by dealer sales person was very useful. Overall whole purchasing process was simple and easy to understand. Only thing that don't like about was incentive option that set by the toyota company which they tried to applied as part of discount price. More

I have purchased three new Toyota vehicles from Bill Penny over the past eight years and have always been pleased with their service. Tommy Terrell has sold me all my past vehicles, including my latest Penny over the past eight years and have always been pleased with their service. Tommy Terrell has sold me all my past vehicles, including my latest one, and is a friendly and very helpful sales representative. More

I've used this dealer for service twice since they remodeled the service area. Wow! This is customer focus to the umpteenth degree. Everything you would want from dealer service: comfortable waitin remodeled the service area. Wow! This is customer focus to the umpteenth degree. Everything you would want from dealer service: comfortable waiting area, friendly staff, free wifi, efficiency, attention-to-detail, speed. I'll definitely be back. More

I shopped for a new 2011 Tacoma for three months and dealerships throughout the Southeast. Bill Penney Toyota was the only dealership which came through with the exact combination of equipment and exter dealerships throughout the Southeast. Bill Penney Toyota was the only dealership which came through with the exact combination of equipment and exterior/interior color I had requested. They located a truck in Mobile, AL and transported to Huntsville. I credit their entire staff in listening to my request and following through with the truck I was searching for. Senior Sales Consultant Tommy Terrell and Internet Sales Specialist DJ searched the entire country for this vehicle. No other Toyota dealership in the southeast which I contacted attempted to locate this truck. Great job and thanks to Bill Penney Toyota. John Folk Knoxville, Tennessee More

The Service Rep tried to tell me exactly what was wrong with my car and that the extended warranty "might or might not" cover it. She has not returned calls to me so far because I want to take the car el with my car and that the extended warranty "might or might not" cover it. She has not returned calls to me so far because I want to take the car elsewhere if the repair is not covered under the extended warranty. I have had other repair work done at this dealership. I was definitely not impressed by the pricing. Other Service Reps have been more friendly and forthcoming. They also seemed somewhat fuzzy as to what has actually been wrong with my car. So far, they have honored the extended warranty. My advice: know all you can about your problem before you go and stay away from Tammy. More