Bill Penney Toyota

Tommy was very knowledgeable, helpful, and friendly throughout the purchase process. He anticipated my questions and concerns and responded appropriately. He provided outstanding customer service wit throughout the purchase process. He anticipated my questions and concerns and responded appropriately. He provided outstanding customer service without wasting my time. I would (and probably will in the future) return to Bill Penney when I am ready to buy another vehicle. Not only was Tommy and Brandon Daniel helpful and friendly, but my wife and I have bought 4 new vehicles from Bill Penney and keep returning because of their great reputation and the fantastic service department. More

We went To Bill Penney to view new vehicles. Steve Brase greated us and showed us vehicles of our choice. He was very courteous and extremely helpful. He showed us various options in getting a new vehicle. greated us and showed us vehicles of our choice. He was very courteous and extremely helpful. He showed us various options in getting a new vehicle. After a test drive and a review of payment options, we decided to lease a Toyota RAV4. It was an enjoyable experience. Steve's low pressure approach was a key in our decision to get this new vehicle. More

While looking for a new Toyota Camry, we checked at four different Toyota dealers. We also looked at some other models e.g. Chevy, Honda, and Ford because the new car was for our daughter and she wanted us different Toyota dealers. We also looked at some other models e.g. Chevy, Honda, and Ford because the new car was for our daughter and she wanted us to look a them. I have had six Toyota manufactured vehicles and have complete confidence in Toyota manufactured vehicles. To me they are the most reliable vehicles on the road. I convinced my daughter that we should stay with the Toyota brand. We contacted Mr. Bob Fitzgerald at your dealership and we have never had such a great experience in buying a vehicle. We got the exact vehicle we wanted at a great price and Mr. Fitzgerald took care of us and completed the deal in the best professional manner that anyone could want. I have been in customer service myself for over 40 years and I can appreciate someone like him. Mr. Fitzgerald is a Great Asset to your company and we will buy our next Toyota at Bill Penney because of the great service that we received there. More

We had a good experience with Bill Penny Toyota. Jamie and Darrell (very polite and friendly) helped us with choosing our vehicle. At first we drove several but could not find what we wanted. They calle and Darrell (very polite and friendly) helped us with choosing our vehicle. At first we drove several but could not find what we wanted. They called us back later with the one we bought. Great team work. More

The first car contracted proved to be a demo model according to the salesfolks... so, another car had to be orderd, extending my wait. In their favor, the sales team worked the problem to a solution according to the salesfolks... so, another car had to be orderd, extending my wait. In their favor, the sales team worked the problem to a solution Before I spoke with them, so presented me with a solution instead of a problem to be managed... I didn't like the additional wait, but I did appreciate their proactiveness in providing solutution and providing support and a rent car during my extended wait. On pickup, all of the purchased manufacturing and dealer options were found not installed which resulted in another return to day at the dealership to get completion. The manufacturing option missed could not be rectified short of a 2-3 week return to port which I did not like at all. We negotiated a compromise on the manuf. option. The dealership options missing could have been managed better in my opinion, i.e. that return day didn't have to happen. The dealer options should have been complete on pickup, and I believe would have been had a thorough checkout been performed. But, overall and said and done, I liked the team I dealt with, and would return to the dealership again. At this time, I hope to have a positive 'going forward' relationship with them regarding my new car and it's servicing needs. And lastly, I love my new 2012 Highlander. More

Our experience at Bill Penney was great. They special ordered us a 2012 Camry and it was delivered in a timely manner. The service was great and they walked us through everything to help us out with th ordered us a 2012 Camry and it was delivered in a timely manner. The service was great and they walked us through everything to help us out with the new technology in the car. We would definitely recommend Bill Penney to anyone interested in a Toyota. DJ & Wendy Smithson (Cullman, AL) More

The buying experience was made very pleasant and quick because of the efforts of Jim Kilgore, Vic Heartsill and Geregory Garrison. Jim Kilgore went the extra mile working with us, making the buying experi because of the efforts of Jim Kilgore, Vic Heartsill and Geregory Garrison. Jim Kilgore went the extra mile working with us, making the buying experience less stressful and helping me with the test drive and getting me to Vic Heartsill, who very efficiently took care of all the paperwork. Later, Gregory Garrison helped me with the details of the new Entune system. All were very professional, cordial and a great testimony for your organization. More

Great experience from beginning to end. Jamie was very helpful and did everything he could for us. I have bought a used car there a few months before and was not happy with the car. Everyone did everthi helpful and did everything he could for us. I have bought a used car there a few months before and was not happy with the car. Everyone did everthing they could for me to make sure that I was happy with my purchase. More

Here's how Bill Penney Toyota got an A+ rating from me: I was met on the steps of the showroom entrance by sales rep. Bryan Howard who took me and a friend to test drive a 2011 Prius hybrid. Bryan was cons I was met on the steps of the showroom entrance by sales rep. Bryan Howard who took me and a friend to test drive a 2011 Prius hybrid. Bryan was consistently hospitable, professional, prepared, thorough, and a good listener. He answered all questions, offering insightful information and compelling facts that built a solid case for the Prius. What he did not do was a "hard sell," which I appreciated. Even as I was driving away, I realized, "I'm now thinking seriously of buying this car." And I did. Bryan gave me confidence in the product, enabling me to leap from window shopper to totally satisfied customer. To my great surprise and good fortune, Bryan and Bill Penny Toyota arranged to have the car delivered to my home in Nashville 111 miles away. How's that for going the extra mile? More