Bill Penney Toyota

What is usually a very tedious job turned out to be a What is usually a very tedious job turned out to be a very enjoyable experience. Tyler really knew all aspects of every model that I was interested What is usually a very tedious job turned out to be a very enjoyable experience. Tyler really knew all aspects of every model that I was interested in. I was impressed with his knowledge. I never felt pressured one way or the other, which was a refreshing change from other dealerships. All employees were very courteous, knowledgeable and helpful. I would not hesitate to buy another Toyota and also recommend Bill Penney Toyota. More

Dewayne, our salesman, was very helpful in finding the Prius closest matching what we were looking for. He also gave us the best price of the dealers we had contacted, without the high pressure often asso Prius closest matching what we were looking for. He also gave us the best price of the dealers we had contacted, without the high pressure often associated with buying a new car. When we set up appointments with him, he was ready for us when we got there. (A word of caution: be very knowledgeable of the value of your trade-in by knowing the options it has and understanding the definitions of the conditions used in the evaluation. The used car person evaluating it will try to low-ball.) When we took delivery, Gregg, their technical person, spent considerable time going over the technical features, particularly the blue-tooth phone setup, the navigation system, and the dashboard information. Even though we were driving an older Prius, many changes/improvements had been made; and this was a big help in us getting started. More

DeWayne Webb was more than likely one of the nicest salesmen there is in the world. We are an older couple, very set in our ways, and he kept us happy. Bill Penney was a very nice dealer and we would salesmen there is in the world. We are an older couple, very set in our ways, and he kept us happy. Bill Penney was a very nice dealer and we would recommend them a d Dewayne Webb to anybody. We live in Abilene, Texas and have a beautiful Toyota Highlander to drive home. Thank you, Dewayne Webb Eldon and Karen Finney More

Stopped by on Saturday afternoon and bought my new car that afternoon. Tommy Terrell new I wasn't quite sure what I wanted, so he drove us around looking at all the cars on the lot. Tommy knows his prod that afternoon. Tommy Terrell new I wasn't quite sure what I wanted, so he drove us around looking at all the cars on the lot. Tommy knows his product, if he didn't think it was something I would like, he would cover both the pros and cons and let me think it through and was very patient as my wife and I discussed these. We kept coming back to the new 2012 Camry SE, one of the new Black Metallic ones. It paint job was incredible, the leather interior really nice, and the space in the trunk, seemed like it should have been in a much bigger car. Tommy, took us on a test drive, not just around the block like so many dealers, but on various types of roads that were near the dealership so we could get a feel for the ride and noise levels. Tommy was great and let the car sell itself, even telling us to check the XLE before we made a decision because it had some features that he knew I might like. He didn't try to push any particular car. Finally, when I decided the car I wanted, he ran several different options for financing, so we could see various monthly payments. If you want a new car, go to Bill Penney and see Tommy, he will help you find the right car at the right price. This was our second car we have purchased at Bill Penney and from Tommy Terrell. In a couple of years when we need a new car for one of our kids to take to college, we will be back to Bill Penney and Tommy. More

Tommy was very knowledgeable, helpful, and friendly throughout the purchase process. He anticipated my questions and concerns and responded appropriately. He provided outstanding customer service wit throughout the purchase process. He anticipated my questions and concerns and responded appropriately. He provided outstanding customer service without wasting my time. I would (and probably will in the future) return to Bill Penney when I am ready to buy another vehicle. Not only was Tommy and Brandon Daniel helpful and friendly, but my wife and I have bought 4 new vehicles from Bill Penney and keep returning because of their great reputation and the fantastic service department. More

We went To Bill Penney to view new vehicles. Steve Brase greated us and showed us vehicles of our choice. He was very courteous and extremely helpful. He showed us various options in getting a new vehicle. greated us and showed us vehicles of our choice. He was very courteous and extremely helpful. He showed us various options in getting a new vehicle. After a test drive and a review of payment options, we decided to lease a Toyota RAV4. It was an enjoyable experience. Steve's low pressure approach was a key in our decision to get this new vehicle. More

While looking for a new Toyota Camry, we checked at four different Toyota dealers. We also looked at some other models e.g. Chevy, Honda, and Ford because the new car was for our daughter and she wanted us different Toyota dealers. We also looked at some other models e.g. Chevy, Honda, and Ford because the new car was for our daughter and she wanted us to look a them. I have had six Toyota manufactured vehicles and have complete confidence in Toyota manufactured vehicles. To me they are the most reliable vehicles on the road. I convinced my daughter that we should stay with the Toyota brand. We contacted Mr. Bob Fitzgerald at your dealership and we have never had such a great experience in buying a vehicle. We got the exact vehicle we wanted at a great price and Mr. Fitzgerald took care of us and completed the deal in the best professional manner that anyone could want. I have been in customer service myself for over 40 years and I can appreciate someone like him. Mr. Fitzgerald is a Great Asset to your company and we will buy our next Toyota at Bill Penney because of the great service that we received there. More

We had a good experience with Bill Penny Toyota. Jamie and Darrell (very polite and friendly) helped us with choosing our vehicle. At first we drove several but could not find what we wanted. They calle and Darrell (very polite and friendly) helped us with choosing our vehicle. At first we drove several but could not find what we wanted. They called us back later with the one we bought. Great team work. More

The first car contracted proved to be a demo model according to the salesfolks... so, another car had to be orderd, extending my wait. In their favor, the sales team worked the problem to a solution according to the salesfolks... so, another car had to be orderd, extending my wait. In their favor, the sales team worked the problem to a solution Before I spoke with them, so presented me with a solution instead of a problem to be managed... I didn't like the additional wait, but I did appreciate their proactiveness in providing solutution and providing support and a rent car during my extended wait. On pickup, all of the purchased manufacturing and dealer options were found not installed which resulted in another return to day at the dealership to get completion. The manufacturing option missed could not be rectified short of a 2-3 week return to port which I did not like at all. We negotiated a compromise on the manuf. option. The dealership options missing could have been managed better in my opinion, i.e. that return day didn't have to happen. The dealer options should have been complete on pickup, and I believe would have been had a thorough checkout been performed. But, overall and said and done, I liked the team I dealt with, and would return to the dealership again. At this time, I hope to have a positive 'going forward' relationship with them regarding my new car and it's servicing needs. And lastly, I love my new 2012 Highlander. More