Bill Penney Toyota

This is my fourth purchase of a new car from Bill Penney Toyota -- I rely and always receive excellent service from a knowledgeable staff. I have always found their service department to be outstanding -- i Toyota -- I rely and always receive excellent service from a knowledgeable staff. I have always found their service department to be outstanding -- in and out with no long waits. I need service while I wait and they are always friendly and responsive. There was no hard sell tactics -- they sold me what I wanted and I feel I got a good deal for my money. More

In my search for a new company vehicle we determined make and model. My wife and I drove over an hour to the dealership. I had previously talked with one salesman on the telephone. When we arrived this part and model. My wife and I drove over an hour to the dealership. I had previously talked with one salesman on the telephone. When we arrived this particular salesman had left for the day. Another salesman stepped in and we were recieved very well, no nonsense. We had a discussion about what we were looking for and the deal was completed in a timely manner. We left that afternoon with our purchase. Job well done. More

From the initial phone call I placed till the minute that I drove off the lot in my new car, everyone I dealt with was positive, helpful and friendly! Nick made the process of buying a new car (with my EXACT I drove off the lot in my new car, everyone I dealt with was positive, helpful and friendly! Nick made the process of buying a new car (with my EXACT specifications)a very easy process! He took the time and did the research necessary to find exactly what I wanted right down to the floor mats! Nick always answered my calls and kept me updated through the whole process. Everyone I met at Bill Penny made me feel like I was important to them as a customer - not like many lots that I have been to where they act as though they are doing me a favor by just taking time to talk to me! Also, I priced the same identical car with two other dealers, and neither came close to the price I got at Bill Penny's! I had to drive 2 & 1/2 hours to get to their dealership and passed many Toyota dealers on my way...GLAD I DID!! and I WILL do it again!!! THANKS FOR A GREAT EXPERIENCE!!! More

Quality of work is second to none. Friendliness, I have never been treated as well at another dealership in any of my past vehicle purchases. I was very well pleased with the value they allowed for my tra never been treated as well at another dealership in any of my past vehicle purchases. I was very well pleased with the value they allowed for my trade-in and the price of my new vehicle.The overall experience was very unexpected in that for the "FIRST TIME" I didn't feel like an number or just a paycheck. I will be a loyal customer to Doud George and Bill Penny Toyota and recommend them to anyone looking for a unique and enjoyable buying experience. Thanks to Doug and Bill Penny personnel. More

Eight years ago I went to this dealership to purchase a automobile and the salesman was so negative that I left and bought my toyota elsewhere. However, this time I was pleasantly surprised to see how far automobile and the salesman was so negative that I left and bought my toyota elsewhere. However, this time I was pleasantly surprised to see how far they have gone to remedy this. My salesman, Will Connor, was fantastic, no high pressure and very friendly. He even got the manager to come and assure me of their commitment. Will was extremely helpful, in getting me a deal that I could live with and in helping me decide which automobile that I wanted. I was having a hard time deciding between a 2012 Mitsubishi and a 2011 Toyota Rav 4. The Toyota won out and I am really pleased with my choice. Thank you Will Connor for the test drives, getting the keys for all those cars, answering all the questions and most of all for being so patient and friendly. One more thing, I have been using the service department for the past 2 years and the experience with the personal has always been great. Claudia Brown More

Darrell Green was our sales person. This was not the first time we had worked with him. We had contacted him a couple of times in the past in search of different cars we were interested in. He wa first time we had worked with him. We had contacted him a couple of times in the past in search of different cars we were interested in. He was always very friendly and knowledgeable. He was never pushy and that was a big plus to us. This time we were in search of a used car for our daughter and Darrell was able to help us with that. The car's appearance looked great, but we were a little concerned about the mileage with no extended warranty, he assured us that this was a very dependable car. We even purchased an extra year warranty through them at a reasonable price. Our daughter loves the car. We hope she will be able to drive it for many years to come. Thank you Darrell. More

To Whom It May Concern, I was shopping around for a new To Whom It May Concern, I was shopping around for a new car and ended up at Bill Penney Toyota. My experience with Bill Penney Toyota was seamless an To Whom It May Concern, I was shopping around for a new car and ended up at Bill Penney Toyota. My experience with Bill Penney Toyota was seamless and without hassle and as a result ended up buying a new Toyota Highlander. Great dealership! My salesman, Bob Fitzgerald, was very professional and gave me some very appealing options without feeling pressured. I would recommend Bill Penney Toyota to anyone. Pastor Keith Parker More

Tyler,I want to thank you again for your time and help with me finding the Tacoma that I had been hoping to find, automatic, 4 wheel drive, and dark blue metallic. I am very happy with my purchase of the with me finding the Tacoma that I had been hoping to find, automatic, 4 wheel drive, and dark blue metallic. I am very happy with my purchase of the 2012 Regular Cab Tacoma. More

I went to the used car side of the dealership and met Mike Mendez. I told him I was interested in an SUV and he asked if I knew anything about the Mitsubishi Outlander and I said no. He showed me the v Mike Mendez. I told him I was interested in an SUV and he asked if I knew anything about the Mitsubishi Outlander and I said no. He showed me the vehicle and said I'd get a lot of vehicle for the price. I drove it and had to think about the vehicle because I had a RAV4 in mind. I came back a few days later and this time went to the new car sales department and told them that I was looking for Mike Mendez, since I had already talked with him. I was told Mike was with a customer and couldn't assist me, so Frank Munoz came and talked to me about the quality of the RAV4 compared to other SUV's. I told him I'd like to drive one so he showed me some models on the lot and I picked one to test drive. When I returned I knew the RAV4 was the vehicle I wanted. We then looked at the rest of the inventory and I decided on a Pearl White one. Frank was very cordial and didn't pressure me into anything. I bought the car right then and the process was easy and without stress. Thank you Mike and Frank. I'll be back again. More

Our intentions were to check out the possibility of trading in our 2010 Toyota Highlander (with which we were completely satisfied) to get a 2011 or 2012 Toyota Sienna just to have the extra room (come trading in our 2010 Toyota Highlander (with which we were completely satisfied) to get a 2011 or 2012 Toyota Sienna just to have the extra room (comes in handy with two kids when you travel a lot). The trade-in evaluation was quick and painless and the "haggle" over the pricing of the Toyota Sienna was quick and to the point. They offered a fair value for my trade and a decent price on the 2011 Sienna we ware looking at. The actual process of buying the vehicle was very quick and flowed very well from beginning to end. The service transition from sales to finance and back to sales for completion was handled very well and we were left waiting for a very minimal amount of time. The services offered and the customer service received made a difference to us in this buying process. We have a family friend that runs a Toyota dealership and we usually buy all our cars from there since everything is handled before we even arrive and we simply sign the paperwork. We decided to try it at our local dealership and were definitely NOT disappointed. Good job Bill Penny Toyota! More