Bill Penney Toyota

The overall friendliness of every employee we met was very good.We were treated with utmost kindness.This was our first visit and it had a nice Down Home feel with a Sweet touch of Southern Hospitality.T very good.We were treated with utmost kindness.This was our first visit and it had a nice Down Home feel with a Sweet touch of Southern Hospitality.Thanks to everyone.Ralph & Martha McCollum More

My wife and I had an extremely pleasant experience with our recent lease of a RAV4 from Bill Penney Toyota. Our salesman, Tyler Roth, was very personable, polite, and very knowledgeable on the features of our recent lease of a RAV4 from Bill Penney Toyota. Our salesman, Tyler Roth, was very personable, polite, and very knowledgeable on the features of the RAV4. Could not have had a better salesman. Our time with the Business Manager, Drew Huber, was equally a pleasant experience was also very personable, polite, and very knowledgeable of the conditions of our lease. All in all, this was an excellent experience. More

I have purchased 3 vehicles from Bill Penney preowned in the last 2 years. The last one had a wheel bearing issue that was apparently not covered by the 30 day warranty but after talking with the customer the last 2 years. The last one had a wheel bearing issue that was apparently not covered by the 30 day warranty but after talking with the customer experience department they agreed to fix the problem. Would recommend and plan do use in the future if need be. More

We researched the cars we were interested in extensively and after test driving several Toyotas on 3 separate occasions we settled on the Toyota Highlander. Mr. Kilgore was very helpful and did not try to and after test driving several Toyotas on 3 separate occasions we settled on the Toyota Highlander. Mr. Kilgore was very helpful and did not try to rush our decision making. He had lots of patience and did not make us feel that we were taking up too much of his time even though he knew that Toyota was not the only car we were test driving. The initial quote we received from him was detailed enough to know what each item cost. I contacted several Toyota dealers online and requested quotes prior to negotiating with Bill Penney. I felt that Mr. Kilgore was willing to negotiate and feel that we received a fair price. We were happy with the way that we were treated and we felt that we would receive the same exceptional treatment from their service department so we purchased the Highlander there although they were not the lowest price (nor the highest). When we went to pick up the car the next day they had washed, cleaned, and filled it up with gas. Also, someone sat in the car with us and set-up the hands-free Bluetooth for us, explained how it worked, and explained how everything (and every knob) on the dashboard worked. We were very pleased with this extra service. More

I contacted dealer on the internet and got all the info on the car I wanted and a excellent price was quoted. Went to dealer for test drive and was able to negociate a better deal. Sale's person was very h on the car I wanted and a excellent price was quoted. Went to dealer for test drive and was able to negociate a better deal. Sale's person was very helpfull and curteouse It was the best exsperience I ever had buying a new car. More

Deon Johnson would be one of the best people we have ever had dealings with. he cares what you think. He wants to be sure you are happy. If you have a problem he wants to fix it. we had a death in the famil had dealings with. he cares what you think. He wants to be sure you are happy. If you have a problem he wants to fix it. we had a death in the family the day we picked up the car and he was all about how we were doing and did we need anything, he also called us to say he was praying for us. So I tip my hat to mr. Johnson!!! Paul and Sharon Binkley More

The overall buying experience was very good. Jason listened to our needs and wants and he took the time to explain the features of the different Camery's. Jason treated us like he valued our business listened to our needs and wants and he took the time to explain the features of the different Camery's. Jason treated us like he valued our business and he also treated us like a friend that he had known for many years. Thank You Jason!!! More

I had a wonderful experience with this dealership. They are so patient. I was not pushed or forced to get something I really didn’t want. They patiently waited for me to make up my mind. They helped me get are so patient. I was not pushed or forced to get something I really didn’t want. They patiently waited for me to make up my mind. They helped me get into my dream car, a 2012 Toyota Camry. More

The following is a copy of the email I sent to Bill Penney Toyota's Customer Service Director: Ms. Huet, I would like to compliment Bill Penney Toyota on the fast, customer service-oriented, affo Penney Toyota's Customer Service Director: Ms. Huet, I would like to compliment Bill Penney Toyota on the fast, customer service-oriented, affordable experience I had this morning. A few days ago, I made a request online for repair service on my 2002 Toyota Corolla and received a call from Service Advisor Carrie Beckman very shortly afterwards. She was positive, knowledgeable, friendly and answered all of my questions to my satisfaction. I requested an engine tune-up as well as installation on a new interior door handle plus a new windshield washer tank. This morning, I arrived at the shop and to my surprise Carrie was assigned to carry me through the entire service process. Boy, did she make things easy for me. I appreciate the value of someone taking care of my business from the "cradle to the grave". I was especially happy with how fast the shop completed my service. I expected to wait a good 3 hours. I even brought my lunch with me while I sat in the waiting room. Luckily, they had me out of there in in 1.5 hours! I feel the pricing was very fair for services rendered. That's always important, you know! By the way, I also appreciated the service waiting room being comfortable and clean. The two big screen TVs mounted on the wall as well Wi-fi access made me feel like I was in a livingroom. This is a nice change of pace compared to the dirty, cramped, and boring waiting rooms I've become accustomed to in the past years. Overall, I would call this experience exceptional. I plan to recommend Bill Penney Toyota Service Center to my family and friends! More

Great experience,although I was buying a less expensive used car they treated me as a important customer.Very good service, in and out with the paper work completed quickly and most importantly PROPERLY! used car they treated me as a important customer.Very good service, in and out with the paper work completed quickly and most importantly PROPERLY! More