Bill Penney Toyota

VERNON MASON WAS MY SALESMAN WHO DID A GREAT JOB HELPING ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE. More

Their Google reviews have a lot of 5 stars but I can’t see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turne see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turner, the salesman, was not at all helpful and often more worried about other customers than he was us. We were told we could come, do all of the paperwork…it would take about 2 hours, then when the 4Runner arrived, walk out with the keys. The first day, after 2 hours and little progress, we gave them copies of everything they asked for and left (because we have lives.) Day 2: they tell us they need all of the paperwork again and want the title to our trade in (keep in mind, the 4Runner had not yet arrived)…so they won’t process anything because we didn’t bring the physical title (even though they had a copy from the first day)…after we threaten to not buy the car, suddenly, all that does not matter….fast forward to trip 5…pick up day… Pick up day…the car isn’t ready, no all weather floor mats; no door guards; no cup holders; no full tank of gas. Of course, at this point, we curse them up and down…but they pretend it’s our fault for getting mad…despite having paperwork that says we paid for all of these things, they tell us we have to pay again. For the second time, we tell them to take the car back…and suddenly, they don’t need us to pay for everything…actually, pay for everything twice. Stay away, find a more honest dealership. Everyone told us to use someone else…and we should’ve listened. More

First service for new toyota truck, told me that they rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he could not explain to me why they apparently could not do the service correctly. Took to another Toyota dealer and found out that they had not even serviced truck but they requested service payment from Toyota. Second dealer filed a claim against Bill Penny Toyota on my behalf. More

Kevin Diaz did a fantastic job helping me through buying my first car. I managed to get an awesome 2023 Toyota Camry XSE. Will definitely be coming back here if I ever need a new car and have already mentio my first car. I managed to get an awesome 2023 Toyota Camry XSE. Will definitely be coming back here if I ever need a new car and have already mentioned the great deal I got for my car to friends and family. More

James Jackson walked us through all the features of our new Highlander. He is reassuring, knowledgeable & FUN! First new car purchase ever & James helped us have a wonderful experience. We appreciate the w new Highlander. He is reassuring, knowledgeable & FUN! First new car purchase ever & James helped us have a wonderful experience. We appreciate the way he treated us, making us very comfortable. Thank you James & all the folks at Bill Penney Toyota! More

I just bought a car at Bill Penny Toyota Huntsville and i was helped my Juan (Lito) Lugo and he was very helpful and did everything to make sure I could drive away with an awesome deal. I will recommend thi was helped my Juan (Lito) Lugo and he was very helpful and did everything to make sure I could drive away with an awesome deal. I will recommend this dealership because i was treated with respect and was explained everything. More

This was my second purchase from Bill Penney, and was probably the best of the two experiences (the first one was great as well, for the record). Kevin has been working with me for the past 4 months to g probably the best of the two experiences (the first one was great as well, for the record). Kevin has been working with me for the past 4 months to get in one of the new Tundra Platinums and specifically in the windchill pearl. I will always recommend Bill Penney, and if you get the chance, request Kevin Diaz! I appreciate your help man! More

Billy Bell was my salesman and he was excellent. Very attentive to my requirements in a car. He made my buying experience great! I will definitely refer my friends and family! Very attentive to my requirements in a car. He made my buying experience great! I will definitely refer my friends and family! More

Very professional very courteous thank you Conner Grinstead for explaining what you do on each service and the mileage span Grinstead for explaining what you do on each service and the mileage span More