Bill Penney Toyota

I have purchased 3 Toyota's from Bill Penney in the last 15 years. They have always been very friendly and easy to work with. Nolan was a great salesman. 15 years. They have always been very friendly and easy to work with. Nolan was a great salesman. More

I just bought a 2012 Corolla in March for my daughter. Dealt some with Cindy Huet. She is great! She was very informative and seemed to be on top of all situations. Her personality is so out going and Dealt some with Cindy Huet. She is great! She was very informative and seemed to be on top of all situations. Her personality is so out going and welcoming. She helped make my purchasing experience all the better. This was the second new Corolla I have purchased from Bill Penney. More

I drove 130 miles to do buisness w/ Bill Penney Toyota. The main reason was the perseverance of my salesman, Jamie Guerriero, to get me in 'my' Prius. For instance: One morning @ 6:30am, I sent an email t The main reason was the perseverance of my salesman, Jamie Guerriero, to get me in 'my' Prius. For instance: One morning @ 6:30am, I sent an email to Jamie to call me, expecting a call when he got to work. He called me back @ 6:35am, WHAT SERVICE! The whole experience @ the dealership was a positive one. I will definetly recommend Bill Penney Toyota, in fact, I already have several times. More

Necole provided excellent service when I rented my car. She is always very professional. Thank you for having great employees. The service manager also assisted with my rental. Very nice guy. She is always very professional. Thank you for having great employees. The service manager also assisted with my rental. Very nice guy. More

I bought a Scion tC from a Birmingham, Alabama, Toyota dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give B dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give Bill Penny's service department a shot. A few weeks after buying my car, before I ever even needed an oil change, I noticed a strange noise coming from the front passenger side. It sounded like metal-on-metal. Bill Penny's service representatives had to keep my car overnight to find the cause. They drove my car around town trying to replicate the noise, took my car to PIECES trying to find the cause, and finally discovered a bent piece of metal rubbing up against the frame. They fixed it, reassembled my car and told me that the problem was obviously the remanent of a collision. I was appalled. The dealer in Birmingham swore it had never been wrecked! When I told the service representative that, he tore up my bill and printed a new one for less than $100, and told me he was so sorry that I had been (accidentally) misled by another Toyota dealer. Yes, it's nice to be presented with a much lower bill, but what impressed me was how dogged the technicians were -- they wouldn't give up until they found and fixed the problem. My service representative called me several times to update me on the progress, and genuinely cared about my experience with Bill Penny. I've been taking my Scion there ever since. I took it by today because the "check engine" light came and I have a business trip tomorrow. The representatives there know me by name when I come in, and are always polite and helpful, and the technicians are talented and fast. I absolutely cannot say enough nice things about this dealership! They exemplify excellent customer service. :-) More

I give this dealership and their employees I worked with a rating of 5. Bob Fitzgerald, the salesman, was extremely knowledgeable about the vehicle I was looking to buy. He explained all the details about a rating of 5. Bob Fitzgerald, the salesman, was extremely knowledgeable about the vehicle I was looking to buy. He explained all the details about the car, both on the lot while we were looking at it and while I drove the vehicle. He presented the pricing of the vehicle and it was a very good competitive price. (Competitive because I had heard the pricing from two different dealerships in the area). I told him I had to 'sleep' on his offer before I would reject/accept. The sales manager, Brent Ferdinand, then came by and we discussed the offer. Again, my same response. No pressure was applied by either sales person. Within 4 hours I was back at this dealer completing the purchase transaction. I could not have been any happier than I was when we concluded the purchase. It was a pleasure doing business with Bill Penney Toyota and their sales staff. Ed Gerheauser More

We were looking for a new SUV style vehicle to replace our 2001 Mazda Tribute with one that provided a third row seating that was good on fuel, with good acceleration and at a great price. The 2012 Highl our 2001 Mazda Tribute with one that provided a third row seating that was good on fuel, with good acceleration and at a great price. The 2012 Highlander fit the bill perfect. Great value and quality is top of the line. Hard to beat the combination of features, quality of build, price and mpg that the Highlander provides. Dealership pesonnel were very helpful and made use feel welcomed in there home. Overall great experience and met all expectations. More

The sales experience was the best I have had in twenty years. Salesman's product knowledge was excellent; he was courteous and dilligent in his attempt to get me into the car I wanted. His attention to my years. Salesman's product knowledge was excellent; he was courteous and dilligent in his attempt to get me into the car I wanted. His attention to my needs (customer service)highlighted the experience. I didn't feel like I was being herded through the process. I will definitely buy from Kevin and Bill Penney Toyota again. Thanks for the great experience. More

I have been looking for a Used Certified Toyota Avalon for some time. I found the one that I purchased by an internet search. My son, who is a sales rep. happened to be in Huntsville the next day, so h for some time. I found the one that I purchased by an internet search. My son, who is a sales rep. happened to be in Huntsville the next day, so he went by to check on the 2010 Avalon that I was interested in. He first met with Zack Penney, then Ray Laudermilt, he took a test drive in the Avalon, then called me to let me know that he thought I might like it. Between me, my son and the saleman we agreed on a price, then my son left a deposit and we returned four days later to pick it up. All in all a very good experience dealing with both Ray Laudermilt and Zack Penney. More