Bill Penney Toyota

Our experience this time started out extremely well. Our sales rep was Frank Munoz who tried to make certain that the Highlander (which had to be shipped in) had everything that we wanted on it. We were lo sales rep was Frank Munoz who tried to make certain that the Highlander (which had to be shipped in) had everything that we wanted on it. We were looking for a vehicle to pull our boats and had considered the Highlander Hybrid, but the availability and towing capacity were problems. However, by misunderstanding or mistake, the vehicle arrived without a boat hitch and I did not notice it until after we got home (2 hours away). The list of features included a towing package, but that was a dealer installed item and that did not happen during the time the car was being preped after arrival. But, when we explained what we had considered the discussion about the hitch and electric connection to have been, the dealership installed the hitch the next time we were in Huntsville at no additional charge. This is our third vehicle from Bill Penny Toyota and we consider the delearsip to be excellent. Mr Gilland who handled the paperwork, Mr Munoz and the other staff who explained the various aspects of the car were very thorough. More

Outstanding Service! Tommy listened to what I wanted, then notified me when one was located. He kept me informed of when the truck arrived and throughout the dealer installed options phase. Truck was ou then notified me when one was located. He kept me informed of when the truck arrived and throughout the dealer installed options phase. Truck was outfitted to my specifications the first time without issue. Very pleased with teh truck. One Note: Toyota should get away from the BF Goodrich tires on the Tacoma. Very poor performace and wear (30K tops). Consider Firestone Destination AT - much better tire. More

I went to Bill Penny just to test out the camry. Within a few hours, I was driving away in my new 2012 Camry. Every one was so helpful and nice. The best part was there were no gimmicks! I will be going back few hours, I was driving away in my new 2012 Camry. Every one was so helpful and nice. The best part was there were no gimmicks! I will be going back to get my husband's new vehicle when we decided to get him one. More

I went to test drive a Toyota Tundra and ended up buying one because the staff was able to give me fair value for my trade and accept my offer. I could not be happier with the service, experience or my bra one because the staff was able to give me fair value for my trade and accept my offer. I could not be happier with the service, experience or my brand new truck. You guys are awesome! More

We were interested in replacing our Chrysler 300, with a smaller luxury car style car and had an opportunity to look at the Venza while the dealership was closed on Sunday. We were so impressed with the bo smaller luxury car style car and had an opportunity to look at the Venza while the dealership was closed on Sunday. We were so impressed with the body style and what appeared to be a great interior we decided to go back Tuesday evening, 6/18, to get a better look. Sales Representative Nolan Ryan met us on the Lot and proceeded to treat us like very special customers. He was very knowledgeable about the vehicle and the was enthusiastic about making the sale a reality. He worked well past closing time to make sure our concerns were properly addressed and the deal was closed. Unfortunately, he had to leave before we were finished with the paperwork and I didn't see him again until the following day. The one down side was that during the negotiation process we had agreed on adding a set on mats so that I could transport a wheelchair in the back without scratching the deck. These were identified as a "Due Bill" item and I was told I would receive a call to be pick them up on Friday. When I didn't get a call, I went by the dealership on Friday and was given a set of floor mats and no rear area mat. I told the sales manager that the set was supposed to include the rear area mat, but he told me the "Due Bill" only indicated floor mats. He agreed to make it right and sent me to the Parts Dept where I was told that the inventory count was off by one and that the mat would have to be orederd and should be here by the next Tuesday. I have not received a call yet stating the mat is ready for pickup. More

I visited Bill Penny Toyota to purchase a 2008 Mazda Miata. Barry Robertson immediately took me for a test drive while my 2002 Miata was being evaluated for trade-in. Once I made the decision to purc Miata. Barry Robertson immediately took me for a test drive while my 2002 Miata was being evaluated for trade-in. Once I made the decision to purchase the vehicle, Barry made the process as simple and fast as I have ever experienced at a car dealership. Even the finance department was fast with an excellent rate and didn't push the extended warranty or other add-on services after I indicated that I wasn't interested. More

The salesman was very helpful in locating a suitabe precertifled car. He gave good knowlegeable information, was very courteous, and effective. I would recommend them to any one R. Gene Wiggins precertifled car. He gave good knowlegeable information, was very courteous, and effective. I would recommend them to any one R. Gene Wiggins Huntsville, AL More

Knowledge of the products was excellent and the staff was very friendly and helpful. My wife really likes her new Highlander and we are both very pleased with our buying experience. very friendly and helpful. My wife really likes her new Highlander and we are both very pleased with our buying experience. More

We searched for just the right car for my 16 year old We searched for just the right car for my 16 year old son. We wanted a sturdy and safe car which was large enough for his 6'1" frame which also fit We searched for just the right car for my 16 year old son. We wanted a sturdy and safe car which was large enough for his 6'1" frame which also fit into our modest budget. But. of course, a great looking car was important to our son. We found the perfect fit at Bill Penney Toyota. Barry Robertson, our salesman, became more than a salesman he became a friend. Not only did Barry and the management work hard for us to fit the Toyota 4Runner into our budget, they did it with a friendly and positive attitude. I cannot express enough what a pleasant experience we had at Bill Penney Toyota. This includes Donnie who shared his delicious tomatoes from his garden when I needed a healthy snack as well as David in the finance department who just made finalizing the paperwork an easy end to our experience. Even the young men like Kevin and others who were friendly and interested in which car my son got made us feel like they genuinely were excited to see our 16 year old get the car he wanted! I will now only go to my friends at Bill Penney any time I need a car and I will make sure I tell everyone I know that Bill Penney is the place to go. Cookie Stoner More