
Bill Penney Toyota
Huntsville, AL
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Initially, I was apprehensive with buying from Bill Penney Toyota since I was set on buying a 2013 Ford Fusion Hybrid. I figured I go and take a look at the 2012 Toyota Camry Hybrid and was glad that Penney Toyota since I was set on buying a 2013 Ford Fusion Hybrid. I figured I go and take a look at the 2012 Toyota Camry Hybrid and was glad that I did. It is a very well put together car and Al Paris, my initial salesman, was helpful, friendly, and courteous. On my return trip after deciding to buy the car, Al passed me off to Matt Neustadter, a fairly new salesman, because he was more knowledgeable about the hybrid vehicles. Matt is a great salesman. He explained various things one would otherwise miss and was very patient with all the questions I had. Overall I recommend Bill Penney Toyota dealership and both salesmen, Al Paris and Matt Neustadter. More
My experience at Bill Penney Toyota was phenomenal. I was apprehensive about going to a dealership to buy a car because I had heard stories from friends and family about bad experiences they had had at other apprehensive about going to a dealership to buy a car because I had heard stories from friends and family about bad experiences they had had at other dealerships in the past, so the warm, friendly atmosphere that I found had Bill Penney FAR exceeded my expectations. Sean was very pleasant to work with, and while I ultimately walked away with a higher priced vehicle that I had gone in looking for, I never felt pressured to make a purchase. Rather Sean asked me lots of questions about what I was looking for in a car, particularly about my pricing options, and managed to find me the perfect car for me, and worked with me to insure that I would have a payment I could afford. I would recommend Bill Penney Toyota to anyone who is looking to buy a car! More
Quoted one price on phone and then given another price in person; only came down to quoted price when my mom and I stood up to leave. Took over 3 hours to complete paperwork and we were often left just sitt person; only came down to quoted price when my mom and I stood up to leave. Took over 3 hours to complete paperwork and we were often left just sitting there waiting for unknown reasons. More
We give Bill Penney Toyota a "thumbs up" ... Happy to recommend them to anyone looking to purchase a vehicle. Loved the fact that we were never pressured to make a "quick" decision...Mar up" ... Happy to recommend them to anyone looking to purchase a vehicle. Loved the fact that we were never pressured to make a "quick" decision...Marlon and Roberto (two really nice fellows, by the way) met every question and concern and were able to find the right car for us. We couldn't be more pleased with our experience. More
Ramsee Miller and Brent Ferdinand exceeded my buying expectations. I did not expect to have this level of service, and it is evident that Bill Penny Toyota is focusing on excellent training and custome expectations. I did not expect to have this level of service, and it is evident that Bill Penny Toyota is focusing on excellent training and customer sevice skills. The first visit to begin the sales process was a late night visit as Bill Penny was closing and most employees were pulling out of the lot. Ramsee went out of his way to stay late, introduce himself, and ask about our interest specifics. Due to ongoing contact and follow up, we decided on the best fit for us relative to mileage and overall performance for a new car. In addition, Brent Ferdinand, the Sales Manager, continued the follow up with a high level of detail and individual service. He was extremely professional, courteous, friendly,and service oriented. At no time did we feel pressured or uncomfortable. We had shopped other dealers and there was no comparison. Michael, the Used Car Department Manager, and the Finance Manager were also extremely helpful. This was by far the best buying experience we have had with a new car purchase. The Hybrid Camry has also been an excellent choice, and we are very pleased with the car. Thanks Bill Penny Toyota employees and management. Chuck and Sherree Clark More
Only one aspect of the transaction was not perfect and that is that it took three hours to pay for the car after the deal had been confirmed with a deposit. The people are friendly and knowlegable about that is that it took three hours to pay for the car after the deal had been confirmed with a deposit. The people are friendly and knowlegable about their product. I was pleased with the price and highly recommend Bill Penney. More
Handled transaction for used car over the internet and phone. Handled professionally and promptly. No suprises. Good service. Car was in good shape. Would definitely repeat business. phone. Handled professionally and promptly. No suprises. Good service. Car was in good shape. Would definitely repeat business. More
ME AND MY WIFE BOUGHT A 2010 COROLLA FROM BILL PENNEY TOYOTA RECENTLY. THE EXPERIENCE WAS NICE, AND THE SALESMAN RAY WAS NOT PUSHY AND DIDN'T PRESSURE US IN ANY WAY. WE WENT TO OTHER CAR DEALERSHIPS AND TOYOTA RECENTLY. THE EXPERIENCE WAS NICE, AND THE SALESMAN RAY WAS NOT PUSHY AND DIDN'T PRESSURE US IN ANY WAY. WE WENT TO OTHER CAR DEALERSHIPS AND LOOKED FOR USED TOYOTA'S, BUT JUST FELT BETTER BUYING A USED TOYOTA FROM A TOYOTA DEALER. More
No pressure; not intrusive; simply listened to my wants and needs and matched me with the right used SUV. Topped off the detailing of the truck and filled the tank before picking it up. Brought the truck and needs and matched me with the right used SUV. Topped off the detailing of the truck and filled the tank before picking it up. Brought the truck back a few days later for custom programming (free of charge). Highly recommend not only this dealership, but sales associate too! More
Mr. Lanza was very friendly, treated me with respect and listened to my desires and needs for the type of truck that I was looking for. He showed me exactly the vehicle that I was looking for and was fully listened to my desires and needs for the type of truck that I was looking for. He showed me exactly the vehicle that I was looking for and was fully knowledgable in all aspects of this truck, including records of maintenance and the history of ownership. The truck was in "like new" condition and this is a complement to the Bill Penney Service Department. Mr. Lanza quickly answered all of my questions, prior to and during my test driving. I felt that he presented me with a very fair price. Mr. Lanza is a professional in all respects. He is at the top of my list for future business. More