Bill Penney Toyota

Trell Barnes was my sale person and he was very eager to answer all of our questions and show me all the cars that I wanted to look at even when the time had passed for the lot to close. Trell was not pushy answer all of our questions and show me all the cars that I wanted to look at even when the time had passed for the lot to close. Trell was not pushy and he did a great job in staying in contact with me durning the time I was thinking about buying the car. When we decided to buy the Highlander Limited Trell went above and beyond to make sure that all the extras we wanted were taken care of. Trell took great care to insure that the sale went smoothly and that all the extras were installed. Trell made sure that the Highlander was perfect before we picked it up. Trell's attention to detail made all the difference in buying the Highlander. Drew did an excellent job in explaining all the forms that I was signing. He took his time to explan each form and made sure that I truly knew what I was signing. Roberto made sure that everything that we agreed on was in writing and that we were happy with the deal. Roberto made sure that there were no snags and personally made sure that the develery went as planed. My wife and I love our experience with Bill Penney Toyota and we will return soon to buy a car for our 16 year old daughter. John and Beth Maynard More

I have never purchased a car before today. Because my new job, which has me traveling a lot, it was high time to retire my 93' Grand Am I've had forever, but I was not excited to do it b/c I knew I would hav job, which has me traveling a lot, it was high time to retire my 93' Grand Am I've had forever, but I was not excited to do it b/c I knew I would have to work with car salespeople, who I don't entirely trust (well, until I met people at Bill Penny). Also, I was on a tight budget and knew I would probably have to get some car that was not all that attractive (I'm a bit superficial, I know). However, a friend of mine recommended Bill Penny saying I should talk with John Coldeway. Anyway, long-story short, this was the best decision I ever made! When I met with John, he worked with my budget and gave me some really great options for cars I could buy. I ended up going with a car that has great mileage, drives really awesome (had it about 2 weeks now), and (most importantly) looks decent! And I did not feel like I was pressured at any point to make any certain decision: I was in control and I really liked that most of all. I highly recommend Bill Penny b/c of this and the fact that they are very patient and willing to work with wherever you are in life. Also they have some great financing options. A+ overall! Thanks for such friendly service. I definitely will go here if I ever need another car in the future. More

We went to Bill Penny Toyota 4 years ago to buy a Camry, we had such a great experience, as well as, a great deal on a car we love, that Bill Penny was the first(and last) place we went to when we decided t we had such a great experience, as well as, a great deal on a car we love, that Bill Penny was the first(and last) place we went to when we decided to buy a truck. Jeff Morgan and Tom Gilland were very courteous and polite and got us settled into a payment we wanted for a great pickup. Thank you guys for everything!! More

The whole staff was very friendly but not pushy. They answered all our questions. Darrell Green was very patience with us and provided the needed info to help us make a decision. answered all our questions. Darrell Green was very patience with us and provided the needed info to help us make a decision. More

the trade in offer was low balled. the first vehicle show had more options than requested. the salesman was very friendly and tried to please. show had more options than requested. the salesman was very friendly and tried to please. More

When I got to the dealership I had just come from a chevy dealership and was feeling low and discouraged. Frank was the first one to speak to me and he was very upfront and friendly with me. Brent was the ne dealership and was feeling low and discouraged. Frank was the first one to speak to me and he was very upfront and friendly with me. Brent was the next person I dealt with he was kind compassionate but honest and didnt sugar coat the facts. I honestly felt like they were just as happy for me about ME getting the car I wanted as they were for making the sale.Drew was very kind and took time to explain what and why I was signing what I was signing and didnt hurry me out of his office. Larry was the final employee I dealt him he waled me through the car button by button before we even went out to it. Once out to the car he answered any questions I had and Brent even came out and congratulated me again. More

I arrived at their lot one morning. I was interested in the 2012 Camry. Chase asked if we were being helped, I told him not yet. He eagerely wanted to assure we had all of our questions answered and we d the 2012 Camry. Chase asked if we were being helped, I told him not yet. He eagerely wanted to assure we had all of our questions answered and we drove the style, color, and car we wanted. We had our goal set on a red camry, but none was available with a sunroof and V6. We were showed a super white one. It was the perfect car. Once I went into the finacing portion of the deal, the gentleman told me he saved me just under 3K in finace since I was a firefighter and he had total respect for us and the police since the 9/11 incident. The environment, experience, and overall impression was a fantastic one. They were easy to deal with and offered a fair price on my 2002 BMW 330i on trade. I would highly recommend them for any new or used vehicle. Since my new purchase, they have contacted me three times for total satisfaction. More

I have been buying cars for more than 40 years, and Bill Penney Toyota is the best dealership I've dealt with; in fact, this is the second Prius I've purchased from them. Salesman Jim Kilgore was knowledge Penney Toyota is the best dealership I've dealt with; in fact, this is the second Prius I've purchased from them. Salesman Jim Kilgore was knowledgeable and helpful, Business Manager Drew Huber was efficient and friendly, and Greg Garrison was masterful in delivering our new car. Greg ensured we knew the new Prius' features fully before we left the lot. And finally, Sales Manager Brent Ferdinand ensured we got the best deal possible and that we were very satisfied with the purchase; he was exceptionally professional, efficient, and a genuinely fun guy to work with. Brent made us feel like we were his only customers while juggling many other issues simultaneously that a sales manager has to attend to. He listened carefully, engaged fully and quickly, and met our needs completely. This buying experience was even better than our previous purchase, which was also excellent. I would not hesitate to recommend Bill Penney Toyota to friends and family (and have again and again). While purchasing the car, we even had a nice showroom chat with General Sales Manager Tom Gilland and General Manager Zack Penney; Zack even demonstrated removing and attaching a Prius wheel cover for me. How often do you even see the GM at a car dealership, let alone have a street-level chat? Yet every time we visit Bill Penney Toyota, there he and the other top managers are, on the sales floor, working with staff and customers – an awesome team! More

We recently purchased a new 2012 Highlander Limited from Bill Penney Toyota and had the service department install mud flaps and a tow bar after the purchase so we got to experience both the sales and servi Bill Penney Toyota and had the service department install mud flaps and a tow bar after the purchase so we got to experience both the sales and service side of the dealership. We were extremely pleased with both. Everyone was very courteous and helpful, the price was great, and we got a very fair deal for our trade-in. It was a great experience. More

Was quick to resolve the issue with my truck. Got Toyota to help pay for the repair even though my truck was 20K miles out of warranty. to help pay for the repair even though my truck was 20K miles out of warranty. More