Bill Penney Toyota

Mr Green went out of his way to make sure I was satisfied with the vehicle I had chosen. He was involved with our purchase until we drove out of the lot. Also received a very nice thank you note in the mail with the vehicle I had chosen. He was involved with our purchase until we drove out of the lot. Also received a very nice thank you note in the mail a few days later from him. Exceptional person/sales person. More

We found Bill Penny Toyota on the internet (as we live in TN) and were not familiar with them at all or their reputation for that matter. We dealt with Timmy Richardson and had an absolutely trouble & stress TN) and were not familiar with them at all or their reputation for that matter. We dealt with Timmy Richardson and had an absolutely trouble & stress free experience!! My Husband & I have purchased several cars over the years, some even sight unseen as we did this one, but never had we had such a pleasureable experience as this! Timmy is a true gentleman and man of his word most importantly. When we arrived to the dealership, we felt as if we were seeing and old friend. No pressure, no sales tactics. Just plain old fashioned honesty and dignity (which is rare now a-days!). Then we met Andy the Finance Manager, another fantastic experience, it was just a class act all the way around. These guys know the meaning of customer service and genuinely take an interest in you and your purchase. I would HIGHLY recommend calling Timmy Richardson for your vehicle needs, rest assured you will be in good hands & not disappointed! More

Bob and Brent were very helpful and patient with me as I took an extra day in making my decision to purchase a new Camry. Also, I appreciated the effort from Greg to explain all the features of the car. O took an extra day in making my decision to purchase a new Camry. Also, I appreciated the effort from Greg to explain all the features of the car. Once I signed the contract on Saturday, Andy was most gracious and let me change the terms and sign a new contract on Monday after I had thought things through over the weekend. This team went above and beyond the call of duty to make my experience one of the best I ever had in my 40 years of buying cars, and I would like to say thank you once again, to each of them. More

Bill Penney Toyota was one of three car dealerships that I visited looking for a car. I just did not feel comfortable with the sales individuals at the other two dealerships. Matthew Neustadter with Bill Pe I visited looking for a car. I just did not feel comfortable with the sales individuals at the other two dealerships. Matthew Neustadter with Bill Penney Toyota was very professional and asked lots of questions so he could better understand what type of car would be best for me. It was a true pleasure working with Matthew. I am very happy driving my 2012 Camry SE. I love the car, the color, everything about it and it is perfect for me. Thank you Matthew for being such an awesome sales representative. More

We were pre-approved for an auto loan - went to the dealership to test drive a Tacoma and loved it! Darrell and the sales manager worked with us to get the price where we needed it and we are happy rep dealership to test drive a Tacoma and loved it! Darrell and the sales manager worked with us to get the price where we needed it and we are happy repeat Toyota owners - as we are currently leasing a Prius, too. The service department has great hours and it is so easy to get in and out any time for routine service....we have never had a problem so can't rate the major repair service issues - - don't think you will need it. More

We are completely pleased with the buying experience at Bill Penney Toyota. Jeffrey Morgan is a very professional, knowledgeable, and friendly salesman. He made our purchase of a new Toyota Tundra easy and Bill Penney Toyota. Jeffrey Morgan is a very professional, knowledgeable, and friendly salesman. He made our purchase of a new Toyota Tundra easy and smooth. John and Deborah Spieler More

This was the third vehicle (2 new, 1 used)I had purchased from Bill Penney in the past 7 years and the experience, while never bad, just keeps improving every time. Every one I dealt with or passed me in the from Bill Penney in the past 7 years and the experience, while never bad, just keeps improving every time. Every one I dealt with or passed me in the waiting area was extremely attentive. The service department is excellent, attentive every time I'm there. It is always a pleasure to deal with anyone at this dealership. Mr. Creech was by far, the most attentive, considerate salesman I had ever dealt with. Delores Walker More

I first went to the dealership to just look at a particular model I had in mind (Toyota Highlander). I was looking to trade my 2009 Honda CRV and see how much I would be offered as a trade-in value particular model I had in mind (Toyota Highlander). I was looking to trade my 2009 Honda CRV and see how much I would be offered as a trade-in value. I met the salesman, Mr Bob Fitzgerald, who was a very friendly person, showed me the vehicle, got my vehicle appraised, and worked out some numbers as a starting point which was all that I really wanted at that time. One of the sales manager, Roberto came over and spoke with me to see how we can make a deal. He and Bob worked together and provided me with a good trade in value and a good market price for the Highlander. Unfortunately, that night I didn't close the deal because I told them I still had one more dealership to visit, which was the Honda to see about trading in my 2009 CRV for a 2012 or 2013. Their customer service was OK and they certainly didn't even try to go out of their way to get me as a customer. Out of the three dealerships that I visited, Bill Penney Toyota went out of their way to provide me with the best possible deal I could get. Since the dealership would not be opened the next day (Sunday) I researched and researched the Highlander and it's value, and found that the offer they were giving me was comparable to today's market value for the new 2012 Highlander and my CRV trade-in. Roberto and Bob followed up with a phone call on Monday and Tuesday and we closed the deal on Tuesday. The Honda dealer never followed up and the Mazda dealer only followed up once. I would definitely recommend Bill Penney Toyota to anyone looking to get a great deal on a new vehicle. More

The experience was great from the time I logged on to their site to look, chatting online, where I was able to explain what I was looking for and setting up an appointment. Jim got back with me via email their site to look, chatting online, where I was able to explain what I was looking for and setting up an appointment. Jim got back with me via email in a very timely manner and was expecting me when I arrived with ideas of cars I might be interested in. There was no haggling over price or "let me see what my manager can do" over and over again. Greg sat down with Jim and I and from there things went so smoothly. I was a woman shopping by myself and I did not feel as though they were trying to "pull one over on me" or take advantage of the fact that my knowledge of cars is limited. I will definitely shop there again and recommend the dealership to all my friends. More