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Bill Penney Toyota

Huntsville, AL

3.0
797 Reviews

4808 University Dr NW

Huntsville, AL

35816

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Showing 797 reviews

February 18, 2023

Do not buy from any place that has this name on it, they sale branded title vehicles, list as 1-2 owners knowing that they have 4-5. They use AutoCheck for there benefit because Carfax shows different repor More

by Fortner67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith Domino (paper man), Zack Penney
February 11, 2023

My experiences with the service department has always been a pleasant one. My latest visit required a few trips (order parts) Erin Shields was my service advisor and she went above and beyond to make su More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Shields
February 08, 2023

Beware of the SCAMS they like to pull here. We get back in the office all ready to sign the paperwork my wife signs it assuming it’s correct and “surprise” it’s about $2000 MORE than the price More

by toddandjenmorgan
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Zack Penney
Feb 10, 2023 -

Bill Penney Toyota responded

After reviewing the recording of the transaction, The Finance Director and I feel as if Robert Sledge, the Finance manager followed our process. When the customer came in to finalize the transaction he had their final paperwork . It was a cash transaction and he had added the warranty since most of our customers take advantage of adding it. He discusses the warranty with them and they decide to decline. He prints and hands to them. He immediately realizes he neglected to remove the warranty and has her stop signing so that he can reprint. He took all three copies and placed them in the recycle bin. He reprints and continues with the transaction. The recording doesn't show any papers being presented from the day before as stated in this review. Also, since it is a cash transaction the customer would never write a check or pay any amount other than what they had agreed upon. The only documents presented were bill of sales since there is no contract on a cash deal. We are happy to show this recording to them if they would like to meet with our Finance Director.

Feb 10, 2023 -

toddandjenmorgan responded

And on top of them “following their process” (they are probably trained to slip in fees and hope customers don’t notice) of trying to secretly over charge customers $2000 over the agreed upon price…. They lost the floor mats, refuse to replace them, the window shade doesnt work, The bumper is FALLING OFF , it obviously has been wrecked, but they did not disclose that, and one of the keys doesn’t work, and they have refused to fix either.

January 19, 2023

The service dept are very friendly with quick service. The service people are very up front about cost so there were no surprises. I have loved driving Toyotas because they are very reliable. I will cont More

by Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Selvidge, Gregory Cooper
January 01, 2023

Worst used car(s) purchase(s) ever! A nightmare from used-car-xxxx. Zero trust. More

by writecatherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Gordon wonderful salesman. Kind. Horrible used car quality. Horrible experience., Zack Penney
December 30, 2022

James Jackson, our salesman, was outstanding and made our first purchase from Bill Penney a great experience. He was very attentive to our requirements, found the exact car we were looking to buy and had it More

by wilsonte2004
Recommend Dealer
Yes
Employees Worked With
James Jackson
December 20, 2022

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y More

by capotts621
Recommend Dealer
Yes
Employees Worked With
Kevin Diaz
December 15, 2022

The facility was clean and the wait time for my first service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and wh More

by Donna F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Neveau
December 06, 2022

They try to take advantage of women. Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car sales More

by SaraOwen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zack Penney, Hunter Johnson
November 27, 2022

Charlie Lansdell @BillPenney is the real deal! He helped me purchase my new Corolla and the process was so smooth. Thanks so much for all of the help and guidance! -Lee Ann P More

by Lee Ann P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Lansdell
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