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Bill Penney Toyota
Huntsville, AL
795 Reviews
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May 24, 2013
In 2009 I purchased a Toyota Rav4 from Jim Kilgore at Bill Penny Toyota in Huntsville, AL. I have enjoyed my 2009 Rav4 so much that when I learned Toyota made a new Rav4 I had to have it. Since Jim Kil Bill Penny Toyota in Huntsville, AL. I have enjoyed my 2009 Rav4 so much that when I learned Toyota made a new Rav4 I had to have it. Since Jim Kilgore sold me my first Toyota, I trusted him to get me the best deal available on my new Rav4. Jim helped me pick out the right options in my new vehicle that fit my lifestyle. When I took the new Rav4 on a test drive I instantly fell in love with it. Jim was knowledgeable about the vehicle I wanted, and worked to get me not only the best deal, but the best interest rate for my loan. When I am ready to by a new Toyota, I will look for Jim to help me out. More
by rhilbert1333
Employees Worked With
Jim Kilgore
May 21, 2013
There should be a category for “Excellent”.The quality of customer service provided by Mr. Willie Goodlow was the best I have ever encountered. Mr. Goodlow worked really hard to find me the right car for my customer service provided by Mr. Willie Goodlow was the best I have ever encountered. Mr. Goodlow worked really hard to find me the right car for my needs and for the right price. I would highly recommend Mr. Goodlow and Bill Penney Toyota for anyone how is looking for a new/used car and for service that is the best in town. More
by QHolifield
Employees Worked With
Willie Goodlow
May 06, 2013
I would highly recommend this dealership to any individual or family looking to purchase a car. They by far exceeded my expectations and were true professionals. Tom Schuster - Huntsville Al individual or family looking to purchase a car. They by far exceeded my expectations and were true professionals. Tom Schuster - Huntsville Al More
by TSchuster
Employees Worked With
Barry and Victor
April 26, 2013
Salesman -- Bob Fitzsimions was great, no pressure, knowledgeable and very helpful... More importantly I liked the way the Highlander handled and felt... and the price was right. We went to nume knowledgeable and very helpful... More importantly I liked the way the Highlander handled and felt... and the price was right. We went to numerous dealers along the Rt 72 strip and tried a number of vehicles --some were OK, some were very good, but the Toyota Highlander topped the list. To date have put 100+ miles on it and very happy with how it handles -- and *** that feature for sharp turns and breaking is outstanding.... More
by kennethfrank
Employees Worked With
Bob Fitzsimions
April 21, 2013
We were very happy and satisfied with all personnel that we were involved with during this purchase. We would definitely recommend this dealership to all. I also have to compliment the service department we were involved with during this purchase. We would definitely recommend this dealership to all. I also have to compliment the service department as well. We always took our previous car to the department and was extremely pleased. Far to often the car is sold and the service department then becomes the one and only, that can make or break a dealership. All persons listed above need to be complimented on their ability to be people oriented. The sales people knew there products well and were able to touble shoot any issue that came to pass. I liked the fact, that people were willing to step up and help even though it was not their customer. Promptness was also a plus. Pleasant Knowledgeable Courteous Serious when necessary Smiling Was able to respond positively with regard to any issues Thank-you for being "YOU" Harry and Linda Predmore 2013 Avalon Limited More
by BUBster1
Employees Worked With
Randy Payne, Salesperson Kevin King Cindy Huet Victor Callahan Will and Billy in sales as well
April 17, 2013
Having already done our homework on the internet, we already knew the cars we wanted to look at. We headed right over to where the bulk of the Highlanders were parked. Jim Kilgore came up to us within m already knew the cars we wanted to look at. We headed right over to where the bulk of the Highlanders were parked. Jim Kilgore came up to us within minutes of being on the lot. First impression: Professional yet easy going, the kind of guy you can really talk to. We told him what we had come to see and he took us right to them. Test drive went great, Jim was a wealth of knowledge. Got back to the lot, we were sold. Went inside, Jim offered us refreshments and we got down to business. Was not much to haggle about. We told Jim where we stood when we got there. He went back and within a few minutes came back with the offer we were looking for. Within a hour we drove away in our new Highlander. If you want a truly exceptional car buying experience drop by Bill Penney Toyota and ask for Jim Kilgore. You will not be sorry you did. More
by dlsulkowski
Employees Worked With
Jim Kilgore
April 12, 2013
Dwayne is a great salesman and has done me right! I would recommend Bill Penney and Dwayne to anyone and everyone! As a matter of fact, I took my aunt over there to buy a car and Dwayne took care of her. The recommend Bill Penney and Dwayne to anyone and everyone! As a matter of fact, I took my aunt over there to buy a car and Dwayne took care of her. The finance manager was excellent, friendly and that experience was a good one also. Bill Penney will have my business in car sales from now on! Excellent customer service skills! More
by sphillay
Employees Worked With
Dwayne Webb
April 11, 2013
Very pleasant experience with both purchase of vehicle, follow-up and service relationship. Dealer location is convenient and was a strong contributing factor in purchase. follow-up and service relationship. Dealer location is convenient and was a strong contributing factor in purchase. More
by hughdudley
Employees Worked With
Matthew Conkin
April 02, 2013
I won't take my business back to Bill Penney Toyota, and I'd like to tell you why. Let us start off with the positives of my visit. The two salesmen with which I dealt, as well as the man with which and I'd like to tell you why. Let us start off with the positives of my visit. The two salesmen with which I dealt, as well as the man with which I made the final deal were very polite and knowledgeable about their products. The deal we agreed to was fair for both parties, and at that point my opinion of Bill Penney Toyota was favorable. Unfortunately, when working with the finance department my experience took a turn for the worse. To start, I was told I qualified for a 3.99% rate. (For those reading this in the future, at the current average rates and with even average credit, this is not a good offer.) I was told I'd agreed to this rate with my salesman, which was not the case. At that point I stood up to leave and visit my local credit union to get a better rate, and was then offered something slightly better. As it turns out, the rate I was offered wasn't the lowest rate I qualified for; in fact, I never received that rate. (This is unfortunate because I asked several times if this was the lowest rate I qualified for and was told yes.) I also noticed that my payments had been extended 3 months from the period I'd told the salesman I wanted. Upon looking further, I noticed an approximately $1500 charge had been added to my total. When I asked about this, I was told it was an extended service contract I was getting at a great price. At no point had I discussed this with my salesman or the finance agent; frankly I'm of the opinion that if I'd not noticed the charge and extension in payments I'd have never been told of their existence. (As an aside, I've seen that same maintenance contract offered by other dealers at $600 less. Great price it wasn't.) (As a second aside, I was told several times if I agreed to the $1500 maintenance plan, my finance rate would be significantly reduced.. probably to the rate for which I qualified.) Again the contract was modified, and the finance agent offered me a $170 tire warranty for "free." However, during the process my contract was _somehow_ changed again, and this time the trade-in price of my car was lowered $300. Thankfully I noticed that as well. At this point, I should have walked out. Unfortunately, I'd already signed a lot of papers and was unsure of the legality of simply walking out of the dealership. I hope if I had to do it over again, I'd walk out and let a lawyer take care of any issues with the signed paperwork. Their behavior is in my opinion unacceptable; consumers are more prepared and informed than ever, and that an individual tried to do these things is mind-boggling, especially in light of the PR nightmare Toyota had just a few years ago. I didn't walk out though, and ended up with a rate that was not great and vehicle I really hope I can enjoy. I will not be back to Bill Penney Toyota, though. If you're wondering if I spoke to a manager, I did. Unfortunately, he seemed very angry with me for even questioning his employees tactics, and I ended the conversation before bringing up the bulk of my complaints; I've learned over the years when someone is willing to listen and when someone is not. So my advice is for you to not visit Bill Penney Toyota. If you must, don't repeat my mistakes: bring your own financing. More
by HipHopAnonymous
Employees Worked With
Darrell, Ramzee, Kevin, Finance
April 02, 2013
Had a wonderful experience . Everyone very friendly. Frank was wonderful and very helpful with everything about the car . Showed me how to operate the features on the car. Frank was wonderful and very helpful with everything about the car . Showed me how to operate the features on the car. More
by Smelly44
Employees Worked With
Frank Munoz
