Bill Penney Toyota

I went to this dealership last week to look at a vehicle I had found online. It was a really good deal and the sales rep was extremely nice. There were a few things that were not what I hoped my experience I had found online. It was a really good deal and the sales rep was extremely nice. There were a few things that were not what I hoped my experience would be like but I figured it was because it was later in the day. I got to the dealership at 5:30 (because I live over an hour away) and I met with Jeremy about 5:45. We did not leave the dealership till after 8:00PM. After driving the vehicle and starting on the paperwork it took a long time. We had to wait at least 30 minutes if not more to go meet with the person to finish the final paperwork. The person in the used car part was busy so we were taken over to the new car office and we sat for another 15 minutes. I understand it was after closing but the man almost acted like we were a bother being in his office. I was ready to get back home by the time I was out of there. My sales rep was extremely nice and couldn't ask for better service from him but after it was out of his hands the experience wasn't as great. I felt like we were just shuffled around until someone was able to deal with us and then shove us out the door. I'd work with Jeremy Gordon any day of the week, the other guy I dealt with not so much. More

Went to the dealership looking for a late model used SUV and was shown several before we saw and drove the 2012 Nissan Rogue that we bought. We had been to a number of other dealerships and were not satisfi and was shown several before we saw and drove the 2012 Nissan Rogue that we bought. We had been to a number of other dealerships and were not satisfied with the vehicles nor prices of their SUV's. We were completely satisfied with the way were we treated and the priced offered to us for our trade-in, as well as the price of the vehicle we bought. We will shop with this dealer again when we are in the market for another vehicle. More

Jeremy and the finacing dept. went above and beyond to help us. I will make sure we do our next purchase through this dealership. The best experience we have had buying a car!!! Great Job Guys. help us. I will make sure we do our next purchase through this dealership. The best experience we have had buying a car!!! Great Job Guys. More

In 2009 I purchased a Toyota Rav4 from Jim Kilgore at Bill Penny Toyota in Huntsville, AL. I have enjoyed my 2009 Rav4 so much that when I learned Toyota made a new Rav4 I had to have it. Since Jim Kil Bill Penny Toyota in Huntsville, AL. I have enjoyed my 2009 Rav4 so much that when I learned Toyota made a new Rav4 I had to have it. Since Jim Kilgore sold me my first Toyota, I trusted him to get me the best deal available on my new Rav4. Jim helped me pick out the right options in my new vehicle that fit my lifestyle. When I took the new Rav4 on a test drive I instantly fell in love with it. Jim was knowledgeable about the vehicle I wanted, and worked to get me not only the best deal, but the best interest rate for my loan. When I am ready to by a new Toyota, I will look for Jim to help me out. More

There should be a category for “Excellent”.The quality of customer service provided by Mr. Willie Goodlow was the best I have ever encountered. Mr. Goodlow worked really hard to find me the right car for my customer service provided by Mr. Willie Goodlow was the best I have ever encountered. Mr. Goodlow worked really hard to find me the right car for my needs and for the right price. I would highly recommend Mr. Goodlow and Bill Penney Toyota for anyone how is looking for a new/used car and for service that is the best in town. More

I would highly recommend this dealership to any individual or family looking to purchase a car. They by far exceeded my expectations and were true professionals. Tom Schuster - Huntsville Al individual or family looking to purchase a car. They by far exceeded my expectations and were true professionals. Tom Schuster - Huntsville Al More

Salesman -- Bob Fitzsimions was great, no pressure, knowledgeable and very helpful... More importantly I liked the way the Highlander handled and felt... and the price was right. We went to nume knowledgeable and very helpful... More importantly I liked the way the Highlander handled and felt... and the price was right. We went to numerous dealers along the Rt 72 strip and tried a number of vehicles --some were OK, some were very good, but the Toyota Highlander topped the list. To date have put 100+ miles on it and very happy with how it handles -- and *** that feature for sharp turns and breaking is outstanding.... More

We were very happy and satisfied with all personnel that we were involved with during this purchase. We would definitely recommend this dealership to all. I also have to compliment the service department we were involved with during this purchase. We would definitely recommend this dealership to all. I also have to compliment the service department as well. We always took our previous car to the department and was extremely pleased. Far to often the car is sold and the service department then becomes the one and only, that can make or break a dealership. All persons listed above need to be complimented on their ability to be people oriented. The sales people knew there products well and were able to touble shoot any issue that came to pass. I liked the fact, that people were willing to step up and help even though it was not their customer. Promptness was also a plus. Pleasant Knowledgeable Courteous Serious when necessary Smiling Was able to respond positively with regard to any issues Thank-you for being "YOU" Harry and Linda Predmore 2013 Avalon Limited More

Having already done our homework on the internet, we already knew the cars we wanted to look at. We headed right over to where the bulk of the Highlanders were parked. Jim Kilgore came up to us within m already knew the cars we wanted to look at. We headed right over to where the bulk of the Highlanders were parked. Jim Kilgore came up to us within minutes of being on the lot. First impression: Professional yet easy going, the kind of guy you can really talk to. We told him what we had come to see and he took us right to them. Test drive went great, Jim was a wealth of knowledge. Got back to the lot, we were sold. Went inside, Jim offered us refreshments and we got down to business. Was not much to haggle about. We told Jim where we stood when we got there. He went back and within a few minutes came back with the offer we were looking for. Within a hour we drove away in our new Highlander. If you want a truly exceptional car buying experience drop by Bill Penney Toyota and ask for Jim Kilgore. You will not be sorry you did. More

Dwayne is a great salesman and has done me right! I would recommend Bill Penney and Dwayne to anyone and everyone! As a matter of fact, I took my aunt over there to buy a car and Dwayne took care of her. The recommend Bill Penney and Dwayne to anyone and everyone! As a matter of fact, I took my aunt over there to buy a car and Dwayne took care of her. The finance manager was excellent, friendly and that experience was a good one also. Bill Penney will have my business in car sales from now on! Excellent customer service skills! More