Bill Penney Toyota

Did alot of extensive research on the type of truck I wanted. Vistied a number of dealers. Worked Bob Fitzgerald initially through the USAA buying service. Went in for a test drive and to negotiate a dea wanted. Vistied a number of dealers. Worked Bob Fitzgerald initially through the USAA buying service. Went in for a test drive and to negotiate a deal. Bob Fitzgerald was receptive, honest and professional. No pressure. Worked with me to get the best deal possible. Maintained contact with me to ensure my needs were met. Was a great car-buying experience. More

We came interested in looking at Toyota Highlanders and 4Runners. My sales representative was Adrian Dugger. HE WAS AWESOME. He asked questions and was interested in finding vehicle I wanted. He helped 4Runners. My sales representative was Adrian Dugger. HE WAS AWESOME. He asked questions and was interested in finding vehicle I wanted. He helped in my decision making process and was instrumental in me purchasing vehicle from Bill Penney Toyota. He helped get the price to something I can afford. He is the perfect example of great customer service. Thanks. More

Bill Penney Toyota is fantastic! We are on our 3rd vehicle from Bill Penney Toyota. The customer service is always friendly and prompt to your needs. Our salesman, Cecil, was very patient with our vehicle from Bill Penney Toyota. The customer service is always friendly and prompt to your needs. Our salesman, Cecil, was very patient with our many questions. He made the buying process simple and easy. Bill Penney is the only dealer we go to. Every time we have looked elsewhere, we are extremely disappointed in what we find. We would highly recommend Bill Penney Toyota to anyone looking for a new vehicle. They will not disappoint you! More

We initially checked out the Avalon Hybrid inventory online at the dealer's website. We were contacted by our sales rep, Mark Dennis, through email. Likewse, we selected the Avalon we wanted to test dri online at the dealer's website. We were contacted by our sales rep, Mark Dennis, through email. Likewse, we selected the Avalon we wanted to test drive and look at via the website, which took a lot of the hassle out of the buying process. Upon arriving at the delearship the next day, Mark had our choice of Avalon waiting for our inspection. Mark was exceptionally professional and product knowledgeable regarding the Hybrid. We made an offer which was accepted. Our Avalon was made ready for us later that same day. A great experience! More

Mr. Goodlow was so helpful to us when my father wanted to buy my son his first vehicle. We were on a tight budget but Mr. Goodlow treated us like we were buying the most expensive car on the lot.:) buy my son his first vehicle. We were on a tight budget but Mr. Goodlow treated us like we were buying the most expensive car on the lot.:) More

In 25 years of driving i'd never bought a used vehicle. Mr. Gibbs answered all my questions and took away any apprehension I had about making this purchase. My entire experience from the initial vehicle. Mr. Gibbs answered all my questions and took away any apprehension I had about making this purchase. My entire experience from the initial phone call, to the moment I drove up and shook hands until the moment I drove away in my barely used Toyota was a pleasure. Kudos to Jonathon Gibbs and everyone at Bill Penney Toyota. More

I had a great experience with Bill Penney. The customer service was great. They helped me through the hard process of deciding on buying a new car. They also price matched what another dealership offered a service was great. They helped me through the hard process of deciding on buying a new car. They also price matched what another dealership offered as well as gave me everything the other dealership offered as well. Darin Wells was excellent! I traded my Tahoe in and got my new car within an hour. More

I drove from Birmingham, al to pick up the car. The Car was ready for pick up when we arrived. It looked great. Was greeted when arrived and the entire experience was excellent. We appreciated the time t was ready for pick up when we arrived. It looked great. Was greeted when arrived and the entire experience was excellent. We appreciated the time that was taken to explain the various warranty options and we took advantage of those options or our car. Great purchase experience. More

I love Bill Penney Toyota ~ their customer service is second to none in every department. Wouldn't buy anywhere else and will recommend them to all my friends & family! second to none in every department. Wouldn't buy anywhere else and will recommend them to all my friends & family! More

I went to Bill Penney Toyota (BP) on Saturday, June 29th around 10:00AM and left around 8:30PM that night, looking at and driving various Toyotas. I have driven a Camry for over 17 years, but had eliminated around 10:00AM and left around 8:30PM that night, looking at and driving various Toyotas. I have driven a Camry for over 17 years, but had eliminated Toyota for my next car, given visits, reviews, ratings, etc. I guess that changed, first because of the great service from a specific salesman, Mark Dennis who spent an enormous amount of time telling and showing me every car that met the criteria I had established for my next car--and secondly, I thought I was going to just "look at" a Toyota Prius. It was a great car, and I was infatuated with the MPG ratings and the Hybrid engine. I am/was very impressed with Mark's total, detailed knowledge of all the cars, and especially the extra systems like navigation, blue tooth, , etc. I've been looking off and on for 8 months, and have visited numerous dealerships, and Mark is probably the best I dealt with in knowing his product (s)! I had also looked at other car dealerships and had reduced my search to the Accord, Civic, Sonata and Fusion, but the Prius cars that Mark showed me, and let me drive, were "very impressive". Many salesmen may have lost potential sales by not being able to impress me with all the "new technology packages/amenities". I had also expressed an interest, although mildly, about other Hybrids that Toyota might have, but did not think that "any" would meet my criteria. I loved the Prius, and at 50MPG, it was an amazing car, with lots of bells and whistles to make it even more impressive. While I was looking at different models, I noticed a Camry XLE Hybrid under their sales tent. To make my written "experience" shorter, the XLE Hybrid turned out to be "exactly what I was looking for", because it gave me the "Big car" feel, but was rated at 40MPG! I thought to myself, "Was that even possible"? Mark assured me that it was, and that Toyota was conservative in its "fuel MPG ratings". While a little skeptical, I did know that other manufacturer's Hybrid cars were not getting the advertised ratings. So, bottom line, while I loved the Prius and came so close, we bought the XLE Hybrid, a beautiful car, with more room that I would not have had in the Prius, and hopefully close to 40MPG! It has a real "big car" feel to it, and I guess you can say that I'm a very happy Customer! The entire BP staff was great to work with, and I received a very fair price for my new car, and a good price for my 2004 Camry SE trade-in! Mark was a fantastic Sales Rep that I would recommend to 'anyone'. I was also helped by Roberto Diaz and others in the management line. As you can tell, I was there a long time, beyond closing, but everything was taken care of, and noone was rushing me. They took whatever time needed to take care of their Customer, me! Mark was extremely customer oriented, and i can really appreciate that, having worked a lot in the service industry with my dad and even in the military. I am very particular when making a decision of this magnitude, so the BP staff were responsive to my many, many questions and comments. I have been back to BP to get some help and hands-on assistance with my new navigation, blue tooth and other systems, and they took time to help me with that--very much appreciated! You have to take care of your Customers, and Bill Penney did a great job with "this" customer. And, they were able to keep me as a Toyota owner. Last bit of information is that I've made two trips of 90+ miles with my new Camry XLE Hybrid, and I got 38.2 and 45.5 MPG--not bad!! I guess you can say that "I would go back again to BP", especially with this kind of service. Colonel L. More