
Bill Penney Toyota
Huntsville, AL
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Went to Bill Penney to buy the high-end RAV4 but they did not have one in stock. Salesperson, Greg, convinced me that I could still get the remote start with one model down - installed within a week. 3 month not have one in stock. Salesperson, Greg, convinced me that I could still get the remote start with one model down - installed within a week. 3 months go buy and after a total of 3 days without a car and 2 2-hr waits, I finally get the remote start installed. Catch? Once remotely started, the remote door unlock feature is disabled so in order to get into the back seat, I have to manually unlock the front door, open it, unlock the back door - all while holding child/groceries/etc, rendering the "remote start" completely useless. When I complained, the sales director said "please come see me and we'll make it right". After an hour and a half of waiting, he comes to me saying "we will make this right at only an $8,000 loss to you"! So instead of making it right by fixing my car to the way it was agreed to be when I purchased the vehicle, he says he'll trade-in my car for $8,000 less than I paid in order to get the high-end version. Why did he waste my time to begin with just to slap me in the face? This was not what the agreement when I purchased my car and I would never recommend for anyone to buy a vehicle from Bill Penney Toyota as they refuse to give me the remote start that I asked for (one that is useful). More
I had a Great experience with Mr. Coggin. It was Quicker than any dealership I Have ever finance with. The service was awesome. Everyone was so polite and friendly. than any dealership I Have ever finance with. The service was awesome. Everyone was so polite and friendly. More
I really enjoyed working with Dalton good customer service. He keep me interested in what kind of car I wanted that was more affordable for me. I would recommend him to some one who is actually look service. He keep me interested in what kind of car I wanted that was more affordable for me. I would recommend him to some one who is actually looking for a car. I walked in just looking and walked out with a brand new car now that's a salesmen. More
Tommy did a great job of helping us find the car we really wanted. He gave us the opportunity to look at and test drive a variety of different models until we found the car we really wanted. We purch really wanted. He gave us the opportunity to look at and test drive a variety of different models until we found the car we really wanted. We purchased a 2013 Avalon Limited Hybrid. Tommy worked with the Sales Manager Roberto Diaz to get us the best deal and they provided us a look at various financing options to make things as affordable as possible. This is a great car and we are very happy with the service provided. Who would of thought we could have gotten a car with all the luxury features of the Avalon and still get 39-40 miles per gallon. Awesome! Tommy spent a day and half working with us on this sale. We have bought a number of cars over the years from Tommy and from Bill Penney Toyota and have been extremely happy with the sales, service, and parts departments over the years. In the last 22 months alone, as our family of drivers has increased, we have purchased a 2012 Camry SE, a 2012 Camry L, a 2012 Corolla S, and now the 2013 Avalon Limited Hybrid. In all of our transactions at Bill Penney, Tommy Terrell has been the salesman. So when we are asked the question in the survey would we recommend Tommy Terrell and Bill Penney Toyota, not only do we recommend them, but we follow our own advice again and again. We also reuse them because we haven't ever experienced the negotiation games some dealers play between the salesperson and the sales manager. The sales manager, Roberto Diaz, is very personable and will work with Tommy to get you a fair deal on the vehicle you want. All in all, Bill Penney Toyota is a great place to do business if you like dealing with people that treat you like family. More
I have to say this was the best car buying experience I've ever had. No heavy pressure or shady dealings whatsoever. It's three first time I've walked out of a dealership without feeling like I just got I've ever had. No heavy pressure or shady dealings whatsoever. It's three first time I've walked out of a dealership without feeling like I just got had. I will definitely recommend they folks at Bill Penney Toyota to everyone I know. More
Marlom Stokes, my sales consultant, was very courteous and knowledge about the vehicles. He was able to answer all of my questions about the various available vehicle packages. The dealership was able to and knowledge about the vehicles. He was able to answer all of my questions about the various available vehicle packages. The dealership was able to locate the exact vehicle that I was looking to purchase. Andy Chhabria and Victor Callahan, in the financing department, were honest and helpful. We were able to agree on a great price at a very low interest rate with a payment that was lower than I anticipated. I would recommend Bill Penney to anyone in the market to purchase a vehicle. More
Steve was very courteous when we met him. We had seen the car we purchased online and he directed us right to it. He answered all of our questions we had about the car. The other employees that we dealt with car we purchased online and he directed us right to it. He answered all of our questions we had about the car. The other employees that we dealt with at Bill Penney was as courteous and professional as Steve. The used car dealership was very busy that day and they took us over to the new car dealership to speed our process up. We were very pleased with our experience. More
They people at yhe dealership were very friendly, informative, and not pushy. Worked with my unique situation to get the best deal/color I wanted. informative, and not pushy. Worked with my unique situation to get the best deal/color I wanted. More
Amazing dealership and staff!!! At the age of 62 years I have bought and sold many a car and worked with many delearships throughout the US. Based on that experience, I must highly recommend Bill Penny To have bought and sold many a car and worked with many delearships throughout the US. Based on that experience, I must highly recommend Bill Penny Toyota dealership, their sales representative Bob Fitzgerald (USAA Sales Representative), the service manager, and sales manager. This team of motivated and professional staff provided my wife and I a most pleasant and painless vehicle buying experience. There was no sales pressure, no haste or forced decision making, indeed, the entire selection, review, and purchasing process was the best we have had in 40+ years of buying vehicles. The sales representative insured all our questions were answered; the service manager took time out of his busy day to give us a quick briefing on their service approach and process; and the sales manager was open, candid, and friendly. A great team and an excellent buying experience. My next vehicle will be purchased from this dealership as will my kids... More
Jonathon was so friendly, he made buying a car really easy. I got a great deal on my trade-in and an amazing deal on my car! (I almost feel I cheated them a little with how good a deal I got.) easy. I got a great deal on my trade-in and an amazing deal on my car! (I almost feel I cheated them a little with how good a deal I got.) More