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Bill Penney Toyota
Huntsville, AL
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
November 07, 2013
This was the worst car purchasing experience I've had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), th had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), they said deposit would hold car up to 30 days (NOT TRUE - called us 2 days later and demanded we buy before end of month), they said car had 30 day warranty and we would get all info on it when we paid (NOT TRUE - we were told smugly by manager as we were leaving after paying that BMW make cars didn't fall under their used car 30 day warranty), and on and on. We left, the car had a bulge in tire, they said they'd replace it as a courtesy (NOT TRUE- We were just put on hold, call transferred and on and on. We just bought a new tire, sucked up our losses and will NEVER deal with them again. All other car dealerships I've dealt with in Huntsville (Landers McLarty, VW and BMW) have been professional, honest and sincere. Bill Penney made the whole experience a nightmare. Both managers we spoke with (once about the deposit, once about the warranty) were bully-ish and smug. Dreadful experience. I wouldn't buy a car from them in the future if it was free! Lol. More
by apburge
Employees Worked With
Timothy Graves
November 03, 2013
This is the second Toyota I purchased from Bill Penney and their Sales Associate Adrian Dugger. It was an excellent transaction and as always they treated me like family. Thanks Bill Penney and Adrian D and their Sales Associate Adrian Dugger. It was an excellent transaction and as always they treated me like family. Thanks Bill Penney and Adrian Dugger. More
by hdtrader
Employees Worked With
Adrian Dugger
November 03, 2013
Everyone who worked with us went above and beyond to help us buy a car. This is our second car from Bill Penney and we plan on buying our 3rd from them as well. us buy a car. This is our second car from Bill Penney and we plan on buying our 3rd from them as well. More
by sarahsprn
Employees Worked With
Chris Scott
November 01, 2013
Great experience. Extremely easy to work with. Great communication. Found was I was looking for and did exactly as they said they'd do. Will do business again. Highly recommended! communication. Found was I was looking for and did exactly as they said they'd do. Will do business again. Highly recommended! More
by Jbprice
Employees Worked With
Dewayne Webb
October 22, 2013
Easy, comfortable, responsive, and informative customer interaction from initial contact through question/answer session, vehicle inspection and test drive, financial dealings, and decision to purchase. N interaction from initial contact through question/answer session, vehicle inspection and test drive, financial dealings, and decision to purchase. No issue process involving dealer added options and final financing/purchase arrangements. More
by rcmarshall
Employees Worked With
Dewayne Webb
October 16, 2013
Sales staff was very friendly, not pushy or overbearing. I did my research before going in and the sales associate readily adapted to my knowledge level without pressuring me into features that I did not wa I did my research before going in and the sales associate readily adapted to my knowledge level without pressuring me into features that I did not want. Had to haggle a bit on the trade-in value, but that is to be expected. The salesman was even willing to go 25 miles away to obtain needed signatures! Would recommend Bill Penny Toyota any day. More
by TonyHarbin
September 24, 2013
Went to Bill Penney to buy the high-end RAV4 but they did not have one in stock. Salesperson, Greg, convinced me that I could still get the remote start with one model down - installed within a week. 3 month not have one in stock. Salesperson, Greg, convinced me that I could still get the remote start with one model down - installed within a week. 3 months go buy and after a total of 3 days without a car and 2 2-hr waits, I finally get the remote start installed. Catch? Once remotely started, the remote door unlock feature is disabled so in order to get into the back seat, I have to manually unlock the front door, open it, unlock the back door - all while holding child/groceries/etc, rendering the "remote start" completely useless. When I complained, the sales director said "please come see me and we'll make it right". After an hour and a half of waiting, he comes to me saying "we will make this right at only an $8,000 loss to you"! So instead of making it right by fixing my car to the way it was agreed to be when I purchased the vehicle, he says he'll trade-in my car for $8,000 less than I paid in order to get the high-end version. Why did he waste my time to begin with just to slap me in the face? This was not what the agreement when I purchased my car and I would never recommend for anyone to buy a vehicle from Bill Penney Toyota as they refuse to give me the remote start that I asked for (one that is useful). More
by Hydra
Employees Worked With
Greg Coggin, Hunter Johnson
September 20, 2013
I had a Great experience with Mr. Coggin. It was Quicker than any dealership I Have ever finance with. The service was awesome. Everyone was so polite and friendly. than any dealership I Have ever finance with. The service was awesome. Everyone was so polite and friendly. More
by Coolcar12
Employees Worked With
Greg Coggin
September 20, 2013
I really enjoyed working with Dalton good customer service. He keep me interested in what kind of car I wanted that was more affordable for me. I would recommend him to some one who is actually look service. He keep me interested in what kind of car I wanted that was more affordable for me. I would recommend him to some one who is actually looking for a car. I walked in just looking and walked out with a brand new car now that's a salesmen. More
by Cloris
Employees Worked With
Dalton
