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Bill Penney Toyota
Huntsville, AL
798 Reviews
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Showing 798 reviews
January 10, 2014
Let me start by saying Bill Penney Toyota has friendly and knowledgeable staff. I am 24 years old and this was my first vehicle purchase. I also considered Jim Bishop and Serra Toyota of Decatur. However, and knowledgeable staff. I am 24 years old and this was my first vehicle purchase. I also considered Jim Bishop and Serra Toyota of Decatur. However, I ended up going with Bill Penney because they had what I wanted on the lot and in the end I got an excellent deal. I went in on DEC 30, 2013 and started negotiating a deal on a 2014 Toyota Tundra Crewmax. Overall the experience was good and Bob Fitzgerald is very friendly. However, I did feel pushed at times during the deal. I originally wanted to pay for the truck in cash (because that is the way my father did things and I respected the way he handled matters) but for the price and due bill options I negotiated with Bill Penney I was told I had to finance with them. So, I agreed based on the thought that it was a mutual deal for both parties. I get exactly what I want at a good price to me, and they get something back through financing. When I went into the financing office to sign papers I got a deal with a decent APR rate. However, externally I can get 0% APR at most local banks because I have very good credit. So as I was looking over the papers I noticed extended warranties and additionals were added on which I was not informed of. I believe this should have been thoroughly discussed before being added to signing documents. However, once I got the paper work the way I wanted it I signed the papers and went on my way. Then on DEC 31 I got a call from the financing manger saying financing fell through and I would have to come back in and sign new paperwork under a different lien holder with a higher APR rate. I was angry about this because today its simple to know exactly what APR a customer is applicable for and the original deal/negotiation shouldn't change in a way that is worse for the customer. I went in and talked to the sales and finance manager. I let them know that I was dissatisfied because I felt I was being baited by dealer tactics to raise my APR but the sales manager was very understanding and helpful. He ended up doing what was ethically right in my opinion. He gave me the option to stick with the original APR or pay with cash like I originally wanted to do because of all the trouble. In the end I believe Bill Penney is a solid dealership that cares about putting the customer's needs first. In my book that is very important. The most important aspects in a business should be respect, honesty, and making sure customer service is your highest priority. Bill Penney had its bumps in the road when I was dealing with them; however, in the end they did what was right and that earned my respect back. This was important and made me feel comfortable again knowing if my dad was still alive he would have been proud of a job well done purchasing my first vehicle. More
by DanPH77
Employees Worked With
Bob Fitzgerald
January 04, 2014
We just purchased a new Toyota Highlander from Bill Penney. Our experience was outstanding. Zack and Darrell Green went above and beyond to make us feel at ease, informed, and confident in our purcha Penney. Our experience was outstanding. Zack and Darrell Green went above and beyond to make us feel at ease, informed, and confident in our purchase. More
by atowry
Employees Worked With
Darrell Green
January 04, 2014
I went to bill penny Toyota to purchase a car. I informed sales rep Robert that I was pre approved through my personal bank. At the time there was promotional offer by Toyota called the toyotathon which offe sales rep Robert that I was pre approved through my personal bank. At the time there was promotional offer by Toyota called the toyotathon which offered cash rebates and low interest rate on new Toyota cars if you finance the car through Toyota. I agreed with sales Robert to apply for finance only by Toyota . I clearly advised sales rep that I was only interested in Toyota financing. The credit applicant as completed after reviewing new car options. I received an credit alert from 2 credit bureaus stating the bill penny Toyota pulled my credit twice on 12/10/2013 & 12/11/2013. No only did bill penny Toyota pulled my credit they also sent credit applications to 12 other banks without my permission which also pulled my credit. At this time I have a total 14 inquires on my credit report without my authorization. I disputed inquires on with credit bureau was denied by both trans union and equifax. My credit score has dropped within the past 30 days. I reapplied for auto pre approval renewal loan recently and realize my interest have increase due the inquires by bill penny Toyota. I felt the dealership sales finance managers was taking advantage of me because I am single women shopping alone for car. The sales finance mangers submitted my credit application multiple times to drive down my credit score so that dealership can offer me a much higher interest rate to participate with promotional toyotathon offer. More
by YolandaBelanger
Employees Worked With
Robert
December 31, 2013
Working on the sale with Fred Williams was the best I have ever experienced in buying a new car. Zack Penney, and Fred made us feel welcome, and made sure we left happy. If you want a salesperson that wi have ever experienced in buying a new car. Zack Penney, and Fred made us feel welcome, and made sure we left happy. If you want a salesperson that will treat you right, I recommend Fred Williams. Great experience. More
by StuartCampbell
Employees Worked With
Fred Williams
December 28, 2013
I am pleased to purchase 2014 Toyota Camry from Bill Penney, especially through a Sales Associate Darrell Green. He listened carefully what I wanted and presented all the options. The process was transp Penney, especially through a Sales Associate Darrell Green. He listened carefully what I wanted and presented all the options. The process was transparent. More
by pcpcpcpcpcpcpc
Employees Worked With
Darrell Green
November 08, 2013
Purchased a 2013 4Runner 10/25/13-- It had a couple of deep scratches on the driver side and passenger door that we were told would be repaired. Today is 11/8/13--scratches are still not fixed and no att deep scratches on the driver side and passenger door that we were told would be repaired. Today is 11/8/13--scratches are still not fixed and no attempt has been made by Bill Penney Toyota to correct the situation. More
by clmouttet
Employees Worked With
Ramsey
November 07, 2013
This was the worst car purchasing experience I've had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), th had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), they said deposit would hold car up to 30 days (NOT TRUE - called us 2 days later and demanded we buy before end of month), they said car had 30 day warranty and we would get all info on it when we paid (NOT TRUE - we were told smugly by manager as we were leaving after paying that BMW make cars didn't fall under their used car 30 day warranty), and on and on. We left, the car had a bulge in tire, they said they'd replace it as a courtesy (NOT TRUE- We were just put on hold, call transferred and on and on. We just bought a new tire, sucked up our losses and will NEVER deal with them again. All other car dealerships I've dealt with in Huntsville (Landers McLarty, VW and BMW) have been professional, honest and sincere. Bill Penney made the whole experience a nightmare. Both managers we spoke with (once about the deposit, once about the warranty) were bully-ish and smug. Dreadful experience. I wouldn't buy a car from them in the future if it was free! Lol. More
by apburge
Employees Worked With
Timothy Graves
November 03, 2013
This is the second Toyota I purchased from Bill Penney and their Sales Associate Adrian Dugger. It was an excellent transaction and as always they treated me like family. Thanks Bill Penney and Adrian D and their Sales Associate Adrian Dugger. It was an excellent transaction and as always they treated me like family. Thanks Bill Penney and Adrian Dugger. More
by hdtrader
Employees Worked With
Adrian Dugger
November 03, 2013
Everyone who worked with us went above and beyond to help us buy a car. This is our second car from Bill Penney and we plan on buying our 3rd from them as well. us buy a car. This is our second car from Bill Penney and we plan on buying our 3rd from them as well. More
by sarahsprn
Employees Worked With
Chris Scott
