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Bill Penney Toyota
Huntsville, AL
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 795 reviews
December 31, 2013
Working on the sale with Fred Williams was the best I have ever experienced in buying a new car. Zack Penney, and Fred made us feel welcome, and made sure we left happy. If you want a salesperson that wi have ever experienced in buying a new car. Zack Penney, and Fred made us feel welcome, and made sure we left happy. If you want a salesperson that will treat you right, I recommend Fred Williams. Great experience. More
by StuartCampbell
Employees Worked With
Fred Williams
December 28, 2013
I am pleased to purchase 2014 Toyota Camry from Bill Penney, especially through a Sales Associate Darrell Green. He listened carefully what I wanted and presented all the options. The process was transp Penney, especially through a Sales Associate Darrell Green. He listened carefully what I wanted and presented all the options. The process was transparent. More
by pcpcpcpcpcpcpc
Employees Worked With
Darrell Green
November 08, 2013
Purchased a 2013 4Runner 10/25/13-- It had a couple of deep scratches on the driver side and passenger door that we were told would be repaired. Today is 11/8/13--scratches are still not fixed and no att deep scratches on the driver side and passenger door that we were told would be repaired. Today is 11/8/13--scratches are still not fixed and no attempt has been made by Bill Penney Toyota to correct the situation. More
by clmouttet
Employees Worked With
Ramsey
November 07, 2013
This was the worst car purchasing experience I've had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), th had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), they said deposit would hold car up to 30 days (NOT TRUE - called us 2 days later and demanded we buy before end of month), they said car had 30 day warranty and we would get all info on it when we paid (NOT TRUE - we were told smugly by manager as we were leaving after paying that BMW make cars didn't fall under their used car 30 day warranty), and on and on. We left, the car had a bulge in tire, they said they'd replace it as a courtesy (NOT TRUE- We were just put on hold, call transferred and on and on. We just bought a new tire, sucked up our losses and will NEVER deal with them again. All other car dealerships I've dealt with in Huntsville (Landers McLarty, VW and BMW) have been professional, honest and sincere. Bill Penney made the whole experience a nightmare. Both managers we spoke with (once about the deposit, once about the warranty) were bully-ish and smug. Dreadful experience. I wouldn't buy a car from them in the future if it was free! Lol. More
by apburge
Employees Worked With
Timothy Graves
November 03, 2013
This is the second Toyota I purchased from Bill Penney and their Sales Associate Adrian Dugger. It was an excellent transaction and as always they treated me like family. Thanks Bill Penney and Adrian D and their Sales Associate Adrian Dugger. It was an excellent transaction and as always they treated me like family. Thanks Bill Penney and Adrian Dugger. More
by hdtrader
Employees Worked With
Adrian Dugger
November 03, 2013
Everyone who worked with us went above and beyond to help us buy a car. This is our second car from Bill Penney and we plan on buying our 3rd from them as well. us buy a car. This is our second car from Bill Penney and we plan on buying our 3rd from them as well. More
by sarahsprn
Employees Worked With
Chris Scott
November 01, 2013
Great experience. Extremely easy to work with. Great communication. Found was I was looking for and did exactly as they said they'd do. Will do business again. Highly recommended! communication. Found was I was looking for and did exactly as they said they'd do. Will do business again. Highly recommended! More
by Jbprice
Employees Worked With
Dewayne Webb
October 22, 2013
Easy, comfortable, responsive, and informative customer interaction from initial contact through question/answer session, vehicle inspection and test drive, financial dealings, and decision to purchase. N interaction from initial contact through question/answer session, vehicle inspection and test drive, financial dealings, and decision to purchase. No issue process involving dealer added options and final financing/purchase arrangements. More
by rcmarshall
Employees Worked With
Dewayne Webb
October 16, 2013
Sales staff was very friendly, not pushy or overbearing. I did my research before going in and the sales associate readily adapted to my knowledge level without pressuring me into features that I did not wa I did my research before going in and the sales associate readily adapted to my knowledge level without pressuring me into features that I did not want. Had to haggle a bit on the trade-in value, but that is to be expected. The salesman was even willing to go 25 miles away to obtain needed signatures! Would recommend Bill Penny Toyota any day. More
by TonyHarbin
