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Bill Penney Toyota
Huntsville, AL
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
March 06, 2014
I purchased a new Avalon a week ago and still have not I purchased a new Avalon a week ago and still have not received it (waiting for the seats to be replaced). I was told I would get it the next day. I I purchased a new Avalon a week ago and still have not received it (waiting for the seats to be replaced). I was told I would get it the next day. I still have not been told when I can expect to get my car. It's obvious that Toyota has truly screwed up this recall of their seats and they are not supporting the dealership with accurate and timely information. My experience is that Bill Penney has not handled this well either. They should not have told me the car would be ready the next day when all the data they had at that point indicated that this was not likely. They should have told me about this problem before I bought the car, not after I wrote a $37K check. Since that point in time, getting straight information has been extremely difficult. I'm having to call to ask what is going on - someone should be calling me. Often my calls are not returned at all and when they are returned, it is often hours later and the answer is the same - your parts are still not in and we don't know when they will arrive. If my salesman is off for the day - the ball is completely dropped and I hear nothing at all and no one knows what is going on. If I just let things like this completely drop on the days I was off - I would have been fired years ago. In short: you should have been straight up with me when I bought the car and you should be going above and beyond to keep me informed of the status of my car - and you have failed on both accounts. And now - one week later - I still have no clue when you are going to hand over the car that paid for in full one week ago. Robin Cozby More
by cozbyr
Employees Worked With
Charles Brady
March 05, 2014
The overall experience was good, except I feel like I was toyed with when it came to picking the car up. I was supposed to pick it up the last day of February, but since I was, for lack of better words, CAR- toyed with when it came to picking the car up. I was supposed to pick it up the last day of February, but since I was, for lack of better words, CAR-LESS, I could not come that day. I COULD, however, come after the weekend. I got a call threatening that they'd put the car back on the lot even after I'd paid my nonrefundable deposit. That was nerve-wrecking. My grandparents had to drive all the way up from the opposite side of the state to take me. The salespeople were nice, to an extent. More
by sbj0004
Employees Worked With
Greg
March 05, 2014
My husband and I were in need to purchase another vehicle after an unfortunate accident totaled my car. We start visiting several local dealerships, looked at many new cars online and on site, and even test after an unfortunate accident totaled my car. We start visiting several local dealerships, looked at many new cars online and on site, and even test drive a few. However, it all quickly became overwhelming as the flood of calls and emails started pouring from different vendors. Not ready to commit we decided to take a week break. It was then we decided to go to Bill Penny Toyota and we meet Noah Morgan. This young man, a former military service member too, took his time to listen to us and show us several Toyota models based on the features we were wanting. Through the hours we worked with him not once did we feel pressured to commit or make a purchase. Talking with Noah, was like talking to a friend, and when we finally made our decision he made the process very easy and handled it with great respect. We are very happy with our car purchase, and we highly recommend Noah Morgan, at Bill Penny Toyota. Him and the overall purchase services received from the other personnel was excellent. More
by LMendez
Employees Worked With
Noah Morgan
March 04, 2014
Charles Bradey was very helpful with the purchase of my new Rav4. No pressure sales a real pleasant experience. Fred Williams was more than helpful with the setup of my Bluetooth and my GPS also set me up new Rav4. No pressure sales a real pleasant experience. Fred Williams was more than helpful with the setup of my Bluetooth and my GPS also set me up with my siruis radio!! Great value for my trade in .All and all the entire staff at Bill Penney Toyota made the buying experience pleasant. I will recommend them to any of my friends who are in the market for new or used cars. More
by zoe67
Employees Worked With
Charles Bradey
March 04, 2014
Great experience! Will definitely be back! Chris was very thorough, up front, and helpful. Bill Penny did not feel like a typical car dealership with typical car salesman. It was a very laid back atmos very thorough, up front, and helpful. Bill Penny did not feel like a typical car dealership with typical car salesman. It was a very laid back atmosphere. More
by aaronandlindsey09
Employees Worked With
Chris scott
March 01, 2014
I previously leased and then purchased a 2001 Avalon. I could not have had a more dependable and comfortable car. I knew the dealership owner and respected him for his honesty and professionalism, so when could not have had a more dependable and comfortable car. I knew the dealership owner and respected him for his honesty and professionalism, so when I began looking again late last year I knew I wanted another Avalon and went to the dealership that had pleased me earlier. I then met the salesman, Tommy Terrell and looked over the Avalons available. I ultimately elected to wait until the 2014 models came out. I liked Tommy so well I kept his card. I called him and told him what I wanted. He promptly called to let me know it was in stock and within a day or two I was the owner of a 2014 Avalon Touring sedan. There was no pressure by the sales staff and I became impressed with the team spirit of the organization who provided full support to accommodate me. This is a first class dealer and I would not hesitate to recommend them highly to any prospective purchaser. There was no issue or problem that was not handled to my complete satisfaction in the friendliest manner possible. James E. Davis, Jr. More
by keelconn9698
Employees Worked With
Tommy Terrell
February 27, 2014
My husband took our Rav4 2011 in for an oil change and while he was there he was informed that the tires were just about bare and we needed 4 new tires. Also the shocks were bad and the brakes needed adj while he was there he was informed that the tires were just about bare and we needed 4 new tires. Also the shocks were bad and the brakes needed adjusting. He decided to look around and found a 2014.5 Camry SE that he loved. The salesman (Dewayne) was very helpful, we had leased the Rav4 from him 3 years ago, and he was very impressed with him. The customer service was exceptional and he ended up leasing the Camry. The wheels and tires are wonderful and add to the overall looks of this magnificent vehicle. We both love the car, we'll have to make certain adjustments in our grocery shopping to help pay the more expensive Lease payments, but it's worth it. The business manager Drew Huber was extremely helpful as well and the whole experience was very positive. I was away for the weekend and when I got home Sunday I found a beautiful car in our garage, it was a black 2014.5 Camry. I have always liked the service department at Bill Penney Toyota and glad to know I'll be going to Bill Penney for service with our new Camry. Barbara & Philip Hallenbeck More
by prh501
Employees Worked With
Dewayne
February 15, 2014
Open and up front sales experience. The salesman took steps to find what suited our needs and did not try to sell us anything over and above what we were looking for in a car. Throughout, he was gracious steps to find what suited our needs and did not try to sell us anything over and above what we were looking for in a car. Throughout, he was gracious and attentive. The sales manager was all smiles and was willing to work with me on securing a deal which would not violate my conscience. The business manager treated us with special respect and honor and made the paperwork a snap to complete. He did not pressure us with extended warranties, etc. He was most personable and friendly as was our salesman. The owner even stopped by to thank me. More
by JkentAnderson
Employees Worked With
Fred Williams
February 14, 2014
My wife & I had been looking for a new Toyota for a couple of months. I had been told about Bill Penny Toyota & thought I'd give them a call. Darrel Green was our sales person. Darrel is a great sales couple of months. I had been told about Bill Penny Toyota & thought I'd give them a call. Darrel Green was our sales person. Darrel is a great sales person. He answered all of my questions & helped me find the car we were looking for. Darrel sold us a great car for a great price. I would recommend everyone give Bill Penny an opportunity to sell you a Toyota! Thank You! Robert Klutts More
by klutts
Employees Worked With
Darrel Green
