Bill Penney Toyota
Huntsville, AL
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Great experience buying my second vehicle from Bill Penney. Charles Brady was the employee that my husband and I dealt with. He did an excellent job. I recommend this dealership if you are looking to p Penney. Charles Brady was the employee that my husband and I dealt with. He did an excellent job. I recommend this dealership if you are looking to purchase a car. More
One week after I bought my used Toyota it began to stutter and lurch. I told them, but they said used cars are sold as is. They said they would look at it, but it would not be free, so I took it to a stutter and lurch. I told them, but they said used cars are sold as is. They said they would look at it, but it would not be free, so I took it to a trusted mechanic instead. He said Bill Penney had to have known about the problem, and that they just turned off the check engine light. Bill Penney seems friendly, but they don't actually care about customer satisfaction. They don't stand behind the cars that they sell. More
The salesmen were very knowledgeable about the van and could answer all our questions. They made us feel very comfortable while test driving and in store. They put up with our kids (1 and 3yrs) running could answer all our questions. They made us feel very comfortable while test driving and in store. They put up with our kids (1 and 3yrs) running around and making a lot of noise without complaint. They were more than willing to negotiate with us, and in the end we felt that we got a great deal. They made sure to show us the service center and even took the time to program our phones into the van's system before we left. It is a complicated process, so I'm very glad they did that! We still feel great about our purchase, and we know that we can call with questions anytime. More
Purchased 2 cars the same day: 2014 Highlander and 2014 Tundra. Previously purchased 2010 4 Wheeler at Bill Penney. Highly recommend their sales, financing, and service staff. Tundra. Previously purchased 2010 4 Wheeler at Bill Penney. Highly recommend their sales, financing, and service staff. More
Bill Penney Toyota has gone farther than any dealership I have purchased from. They are extremely friendly. They are not "pushy". Chris Scott has called and sent letters after the sale making sure everythin have purchased from. They are extremely friendly. They are not "pushy". Chris Scott has called and sent letters after the sale making sure everything is still satisfactory. Usually dealerships no longer acknowledge you AFTER you sign the bill of sale - NOT Bill Penney! They must be a good dealership - because a "lemon" dealership wouldn't call to make sure you are happy! I recommend Bill Penney and the excellent salesperson, Chris Scott. More
Excellent dealership to do business with! All of the sales team were professional and knowledgeable. I am extremely satisfied with the 2014 Camry purchased and the entire buying process. sales team were professional and knowledgeable. I am extremely satisfied with the 2014 Camry purchased and the entire buying process. More
Overall, this was very good experience from start to finish. Our sales person, Trell Barnes, was very polite and professional throughout the entire process. From the test drive, price negotiations, fina finish. Our sales person, Trell Barnes, was very polite and professional throughout the entire process. From the test drive, price negotiations, finance, and delivery, Trell kept us updated the entire way. If there was only one negative on this experience, it would have been the time between finance and delivery of the vehicle. Apparently they were having some issues in the detailing department. Other than this, I would rate my overall experience a 10. I would definitely purchase my next Toyota from Bill Penney. More
Chris Scott was very professional answered all our questions. He made this truck buying experience very easy and he was perhaps the best and most knowledgeable salesman we have ever had. Totally Excep questions. He made this truck buying experience very easy and he was perhaps the best and most knowledgeable salesman we have ever had. Totally Exceptional !!! More
My new truck buying experience with Bill Penney Toyota of Huntsville, AL, began with a web search and a phone call before deciding to visit the showroom. I called and got a hold of Dewayne Webb. We briefly Huntsville, AL, began with a web search and a phone call before deciding to visit the showroom. I called and got a hold of Dewayne Webb. We briefly discussed my purchase goal. Of course I expressed my interest in the 2014 Toyota Tundra. When I arrived at Bill Penney, I was greeted by a seemingly happy couple of sales team members. After driving four different Tundras I decided on the one I have now. Dewayne worked on my behalf tirelessly from 2 p.m. to 7:45 p.m. I was happily able to drive off the lot satisfied with my purchase. Dewayne displayed a strong knowledge of the Toyota brand and was highly detailed in delivering the product with the best of customer satisfaction. He showed that he understands customers needs and wants in their vehicle purchase. Dewayne was extremely resourceful and enthusiastic throughout my buying experience. Dewayne showed professional concern for me, the customer. I felt like nothing else mattered to him than to take care of my purchase process. Dewayne represents Bill Penney Toyota with the highest standard of excellence. I'm proud to have received great customer service and I truly love my Toyota Tundra! Thank you Dewayne and team Bill Penney Toyota! Continue to show pride in your hard work made easy by taking care of your customers. More
I give this dealership great reviews because they gave us the royal treatment by introducing us to a lot of the staff members and they were very helpful in finding us the car we wanted since they didn't have the royal treatment by introducing us to a lot of the staff members and they were very helpful in finding us the car we wanted since they didn't have it in the lot. Thank you to all who helped! More