Bill Penney Toyota

I purchased the 2016 Hyundai Sport on February 23, 2023. I noticed it had just been brought in on that date as a trade (no cleaning or service yet). I retuned the following day for pick up. Two days after I I noticed it had just been brought in on that date as a trade (no cleaning or service yet). I retuned the following day for pick up. Two days after I picked in up, I brought the vehicle back to Bill Penney because it was jerking during acceleration. I checked and the oil was completely dry, no oil in it. I returned the vehicle to Bill Penney and a manager, I believe his name was Gary Lane, that they would do an oil change for me. That was on February 28, 2023. On March 24*, 2023, the jerking during acceleration occurred again. I returned to Bill Penney and this time a manager named Chris Pace received me. He indicated that since it was within 30 days of purchasing, I should leave the vehicle so that the service department could check it out. The next day I received a call stating there was nothing wrong with the vehicle after they drove it for 20 miles and that I should pick it up. I did. On June 14th, 2023, (the day I made my 3rd car payment) the vehicle stopped completely. I had to have it towed to Bill Penney. My significant other and I proceeded to explain to Gary Lane that the whole experience with this vehicle from purchase to that point was unacceptable. Yes, we were highly frustrated because we are human and by this point, I was very scared that I had made a terrible mistake that I was paying a large amount of money every month for a vehicle that is possibly a complete lemon. I felt I had been deceived by this company one hundred percent. My significant other was speaking to Sidney Johnson, who appeared to be very dismissive as if I had wronged this company versus the other way around. My significant other stated to Mr. Johnson that he felt this service department was incompetent and completely uncaring as they had never fixed the problems with the vehicle though I had brought it back several times already. Mr. Johnson became enraged and started slamming things everywhere, yelling out that he was not "going to stand for being called incompetent!" Then Mr. Hunter Johnson tells me that "both parties were wrong" which I do not understand how I am wrong in any of this. My life and my children's lives were placed in danger as we rode on the highway in a car that I believe was sold to us without having ever been evaluated by Bill Penney to ensure safety, at least. There was a recall in 2019 on this vehicle, which was never addressed, and it did involve the engine, which now I am told there is a problem with the engine. I have not yet presented this case to any consumer agencies such as the FTC or the State Attorney General because I want to make sure that your company has every opportunity to independently do the right thing. I have not retained an attorney. I have spoken to an attorney just to obtain information. I have ascertained that every state, including Alabama, has a UDAP statute providing a private right of action to remedy deception, as well as unfair and unconscionable practices. An "as is" disclaimer in the contract does not prevent a UDAP claim based upon the dealers' oral representations, failure to disclose, or unfair conduct. As I may be looking to pursue a cause of action under Alabama Law 8-19-10, More

Just bought a new car( June 2023). Hated dealing with their staff. One salesman did nothing but make comments about how I was refusing to take my husband’s last name. Our main sales ma Hated dealing with their staff. One salesman did nothing but make comments about how I was refusing to take my husband’s last name. Our main sales man, Zach Thomas, was awful. He did not listen to what we wanted, he wasted our time, and talked in circles. He didn’t disclose certain “upgrades” to the cars, and we almost paid an extra couple thousand for features we didn’t even want. The worst thing was that he urged us to sign off on things that hadn’t been completed yet in order to “expedite the process”. I was limited since I needed a car sooner rather than later, but if I could do it again I would def have gone elsewhere or request a different person. My husband will need a new car in the next few years and we will NOT be back. No care of customers. Only the sale. $$$ More

Beware of the SCAMS they like to pull here. We get back in the office all ready to sign the paperwork my wife signs it assuming it’s correct and “surprise” it’s about $2000 MORE than the price We get back in the office all ready to sign the paperwork my wife signs it assuming it’s correct and “surprise” it’s about $2000 MORE than the price we agreed on! We got out the paper from yesterday and showed it to him and “ooops your right…uh we will have to make a new contract with your agreed upon price” WATCH this dealer very closely or Better yet stay very far away from them, they tried their best to scam us. More