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Bill Penney Toyota
Huntsville, AL
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 797 reviews
June 19, 2015
Jamie Guerriero. Jamie provided great service! He answered all my questions and provided great assistance in purchasing a vehicle. I recommend asking for him by name. Jamie provided great service! He answered all my questions and provided great assistance in purchasing a vehicle. I recommend asking for him by name. He can be reached at 256-837-1111. More
by BoughtFordTruck
Employees Worked With
Cindy Huet
June 19, 2015
Excellent buying experience I have bought two new cars from Bill Penny Toyota in Huntsville in the last 6 months, both from Mr. Fred Williams. Fred proved to be knowledgeable abo I have bought two new cars from Bill Penny Toyota in Huntsville in the last 6 months, both from Mr. Fred Williams. Fred proved to be knowledgeable about the product and expedient, but thorough with the entire buying process. My wife and I have 5 more children to buy cars for, so we will be returning to Fred in the near future to help us with our purchases. I would also like to mention that Victor in Finance streamlined the process of getting us done and out the door. More
by Hamill
Employees Worked With
Fred Williams, Victor from Finance
June 17, 2015
Wonderful experience buying a car!!! Wayne Lurvey, my salesman was knowledgeable and courteous. His manager, Jeremy, whom I had spoken with prior to coming to the dealership was honest a Wayne Lurvey, my salesman was knowledgeable and courteous. His manager, Jeremy, whom I had spoken with prior to coming to the dealership was honest and helpful. Andrew in finance was patient and went over every detail. Mr. Penney is building a dealership that people leave feeling happy with their purchase instead of wondering what just happened. Everybody was friendly, honest and upfront. There were no unpleasant surprises along the way. Mr. Penney has a customer for life! More
by Toyotagirl
Employees Worked With
Wayne Lurvey
June 15, 2015
useless to make a service appointment Had an appointment for service, be there at 8 a.m., only had to have the tires put on new wheels. Shouldn't have taken longer than an hour. Fpr some Had an appointment for service, be there at 8 a.m., only had to have the tires put on new wheels. Shouldn't have taken longer than an hour. Fpr some unknown reason it took 5 hours. No one would tell me why or when it would be done. I will think twice before I use Bill Penney Toyoto Huntsville, AL for service again. 5 hour! How many 8 a.m. appointments do they make for one day? Completed dissappointed. More
by Karen
Employees Worked With
do not recall
June 12, 2015
Excellent Customer Service Wayne (the salesman), the managers, and finance officers all were wonderful. We left extremely satisfied. They worked with us to get what we wanted! W Wayne (the salesman), the managers, and finance officers all were wonderful. We left extremely satisfied. They worked with us to get what we wanted! We'd visited another dealership (not Toyota) that didn't want to work with us... they said we could only get into a car for what we were wanting to spend. But we WANTED a small SUV (and I was already highly interested in RAV4). We should have come here in the first place. They worked with us to get us manageable payments in the vehicle WE wanted, not just whatever vehicle they wanted to promote. Very patient and helpful. We will be back down the road! More
by happyinrav4
Employees Worked With
Wayne, Darrell, evening manager and another gentleman in finance
June 09, 2015
On Top of It I had specific requirements for the truck I was looking for. Gave the salesperson the requirements and Tuesday, and on Thursday he call to tell me he I had specific requirements for the truck I was looking for. Gave the salesperson the requirements and Tuesday, and on Thursday he call to tell me he had found what I thought I was seeking. Went in on Saturday to find a 2011 Tundra V8 (requirement), 4x4 (requirements), less than 100K miles (80K). Exactly what I asked for. Thanks Trell Barnes for being ON TOP OF IT, and qucik on the call. More
by Jstephens613
Employees Worked With
Trell Barnes
June 06, 2015
Bill Penny Toyota is fantastic. We'd been researching the used Toyotas available @ Bill Penney via their website for weeks before visiting the dealership. Because they keep their si We'd been researching the used Toyotas available @ Bill Penney via their website for weeks before visiting the dealership. Because they keep their site so up-to-date, we were confident, when we saw a fairly-recent Camry within our budget, that we'd be able to find it on the lot--if we hurried! Sure enough, we did--along with several similar models at similar sweet prices. Almost as soon as we decided which car we'd like to test drive first, Trell arrived to help us. And he was *wonderful* help. Answering all of our questions, volunteering information we hadn't thought to ask after, always listening to learn what our needs and priorities were so he could show us cars that could meet them, Trell & everyone in the financing department made our car buying experience clear and easy. I hope we don't need another car soon, but if we do, I know exactly where we'll go. More
by Jess_E
Employees Worked With
Cindy Huet
June 04, 2015
Late Night Car Purchase My husband and I visited this dealership to test drive a new Corolla. We ended up purchasing vehicle from Aaron Strom and counldn't be happier. We had My husband and I visited this dealership to test drive a new Corolla. We ended up purchasing vehicle from Aaron Strom and counldn't be happier. We had not planned on puchasing that night but we were given such wonderful service from Aaron and ended up getting such a good deal that we decided to go ahead and purchase. This is the fourth vehicle that we have purchased from this dealership. I had always dealt with Tommy Terrell who is now retired but Aaron was a wonderful young man to deal with. He was very knowledgeable and very courteous especially considering that we were there so late. And trust me my husband is a hard person to deal with but he was impressed with Aaron and the whole staff at Bill Penney. It's nice to be treated as well as we were and not just feel like we were another sale under their belt. More
by auntiem
Employees Worked With
Aaron, Steve and Mr. Green
June 03, 2015
BILL PENNEY IS A JOKE Bill Penney is a joke. From the time I walked in until today (6/3/15) has been nothing but lie after lie after lie. It all started the day of the pu Bill Penney is a joke. From the time I walked in until today (6/3/15) has been nothing but lie after lie after lie. It all started the day of the purchase. I kept asking the salesman and his buddy what my interest rate was. Nobody knew. They don't tell us that info. Well go talk to the person that does know because I want to know. Asked 3 or 4 times. No interest rate. Should have left then. I know the interest rate determines your payment. We finally settled on 579 and a 1000 down. Both parties agreed. Get in with Victor the finance manager. Signing the paperwork and he slides a 590 and sum change payment my way. I told him no no no. That's not what we agreed on. He stated that they couldn't get the payment there. Should have left then. I asked him that not what they told me. They had everything figure out and on paper. Victor said, they were wrong. You wont know your payment until you submit your application and get the interest rate. Should have left again. That's why when I asked for the interest rate they couldn't give it to me. He, Victor finally made it right only after I asked for my car to be brought around. Then, on top of that, I was going thru all my paperwork and I seen this paint protection for 600 dollars. YouTube it and seen what it was. Look at the truck and it wasn't on there. I called my salesman and told him. He told me to bring it by. Several people looked at it and determined it was taken off. I'm sure they think I took whatever they xxxx they call themselves looking at and for off. We went to the service department and a few more people looked at it. Left my name and number for the service manager to call back. It's 5:45 and no call. I wanted some running board on the vehicle. Called several times but couldn't get thru so I went online and left my information for a call back on the price and installation of the running boards. Later that morning I got someone in parts to answer. They gave me the price of the running boards 499.00 and then transferred me to service. Told me it was a 3 hour installation drilling was required and it would be 3 hundred and 15 or 20 dollars. Not sure of the exact price. Get a call this morning from the service department about the online information I put in. Told me it would 142.50 to install the running boards. I asked the salesman could they just get the running boards instead of them just putting the 600 dollar plastic back on there. He said no. After all this xxxxxxxx, the lies and the run around, do you see why I have nothing for Bill Penney Toyoto. I will Never EVER own another Toyoto. More
by Gsjr1027@aol.com
Employees Worked With
Cindy Huet
June 02, 2015
Who does this? We did not expect to receive the deal that we received. We absolutely did not plan on purchasing a car when we went in, but Trey Miller made the plan We did not expect to receive the deal that we received. We absolutely did not plan on purchasing a car when we went in, but Trey Miller made the planets align, and we would have been foolish to decline the offer they made. We found staff to be friendly, but not in a used-car-salesman-kind-of-way! We would definitely return, though purchasing our used Honda, we don't plan on needing a reliable car any time soon! More
by BradEades
Employees Worked With
Trey Miller, Silas, Spivey?
