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Bill Penney Toyota
Huntsville, AL
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
June 09, 2015
On Top of It I had specific requirements for the truck I was looking for. Gave the salesperson the requirements and Tuesday, and on Thursday he call to tell me he I had specific requirements for the truck I was looking for. Gave the salesperson the requirements and Tuesday, and on Thursday he call to tell me he had found what I thought I was seeking. Went in on Saturday to find a 2011 Tundra V8 (requirement), 4x4 (requirements), less than 100K miles (80K). Exactly what I asked for. Thanks Trell Barnes for being ON TOP OF IT, and qucik on the call. More
by Jstephens613
Employees Worked With
Trell Barnes
June 06, 2015
Bill Penny Toyota is fantastic. We'd been researching the used Toyotas available @ Bill Penney via their website for weeks before visiting the dealership. Because they keep their si We'd been researching the used Toyotas available @ Bill Penney via their website for weeks before visiting the dealership. Because they keep their site so up-to-date, we were confident, when we saw a fairly-recent Camry within our budget, that we'd be able to find it on the lot--if we hurried! Sure enough, we did--along with several similar models at similar sweet prices. Almost as soon as we decided which car we'd like to test drive first, Trell arrived to help us. And he was *wonderful* help. Answering all of our questions, volunteering information we hadn't thought to ask after, always listening to learn what our needs and priorities were so he could show us cars that could meet them, Trell & everyone in the financing department made our car buying experience clear and easy. I hope we don't need another car soon, but if we do, I know exactly where we'll go. More
by Jess_E
Employees Worked With
Cindy Huet
June 04, 2015
Late Night Car Purchase My husband and I visited this dealership to test drive a new Corolla. We ended up purchasing vehicle from Aaron Strom and counldn't be happier. We had My husband and I visited this dealership to test drive a new Corolla. We ended up purchasing vehicle from Aaron Strom and counldn't be happier. We had not planned on puchasing that night but we were given such wonderful service from Aaron and ended up getting such a good deal that we decided to go ahead and purchase. This is the fourth vehicle that we have purchased from this dealership. I had always dealt with Tommy Terrell who is now retired but Aaron was a wonderful young man to deal with. He was very knowledgeable and very courteous especially considering that we were there so late. And trust me my husband is a hard person to deal with but he was impressed with Aaron and the whole staff at Bill Penney. It's nice to be treated as well as we were and not just feel like we were another sale under their belt. More
by auntiem
Employees Worked With
Aaron, Steve and Mr. Green
June 03, 2015
BILL PENNEY IS A JOKE Bill Penney is a joke. From the time I walked in until today (6/3/15) has been nothing but lie after lie after lie. It all started the day of the pu Bill Penney is a joke. From the time I walked in until today (6/3/15) has been nothing but lie after lie after lie. It all started the day of the purchase. I kept asking the salesman and his buddy what my interest rate was. Nobody knew. They don't tell us that info. Well go talk to the person that does know because I want to know. Asked 3 or 4 times. No interest rate. Should have left then. I know the interest rate determines your payment. We finally settled on 579 and a 1000 down. Both parties agreed. Get in with Victor the finance manager. Signing the paperwork and he slides a 590 and sum change payment my way. I told him no no no. That's not what we agreed on. He stated that they couldn't get the payment there. Should have left then. I asked him that not what they told me. They had everything figure out and on paper. Victor said, they were wrong. You wont know your payment until you submit your application and get the interest rate. Should have left again. That's why when I asked for the interest rate they couldn't give it to me. He, Victor finally made it right only after I asked for my car to be brought around. Then, on top of that, I was going thru all my paperwork and I seen this paint protection for 600 dollars. YouTube it and seen what it was. Look at the truck and it wasn't on there. I called my salesman and told him. He told me to bring it by. Several people looked at it and determined it was taken off. I'm sure they think I took whatever they xxxx they call themselves looking at and for off. We went to the service department and a few more people looked at it. Left my name and number for the service manager to call back. It's 5:45 and no call. I wanted some running board on the vehicle. Called several times but couldn't get thru so I went online and left my information for a call back on the price and installation of the running boards. Later that morning I got someone in parts to answer. They gave me the price of the running boards 499.00 and then transferred me to service. Told me it was a 3 hour installation drilling was required and it would be 3 hundred and 15 or 20 dollars. Not sure of the exact price. Get a call this morning from the service department about the online information I put in. Told me it would 142.50 to install the running boards. I asked the salesman could they just get the running boards instead of them just putting the 600 dollar plastic back on there. He said no. After all this xxxxxxxx, the lies and the run around, do you see why I have nothing for Bill Penney Toyoto. I will Never EVER own another Toyoto. More
by Gsjr1027@aol.com
Employees Worked With
Cindy Huet
June 02, 2015
Who does this? We did not expect to receive the deal that we received. We absolutely did not plan on purchasing a car when we went in, but Trey Miller made the plan We did not expect to receive the deal that we received. We absolutely did not plan on purchasing a car when we went in, but Trey Miller made the planets align, and we would have been foolish to decline the offer they made. We found staff to be friendly, but not in a used-car-salesman-kind-of-way! We would definitely return, though purchasing our used Honda, we don't plan on needing a reliable car any time soon! More
by BradEades
Employees Worked With
Trey Miller, Silas, Spivey?
May 29, 2015
Outstanding Customer Service My wife and I received the best customer service and professional sales experience ever in purchasing a car. Would recommend this dealer and specific My wife and I received the best customer service and professional sales experience ever in purchasing a car. Would recommend this dealer and specificially James Jackson. A professional sales person and made this purchase the most relaxing, fun, comfortable experience ever. I will recommend our friends to see him in buying a vehicle. More
by Auto Purchase
Employees Worked With
Sales- James Jackson; Finance- Darrell
May 27, 2015
Could not ask for better We received friendly, professional, timely but not pushy service. Creighton was excellent and worked hard to make us a deal that worked within our li We received friendly, professional, timely but not pushy service. Creighton was excellent and worked hard to make us a deal that worked within our limits! More
by JJ
Employees Worked With
Creighton Bloyd, Cindy Huet
May 26, 2015
Very professional Organization I just purchased my third Avalon from Bill Penney. Their sales staff is always knowledgeable and the service department is excellent. Very pleased w I just purchased my third Avalon from Bill Penney. Their sales staff is always knowledgeable and the service department is excellent. Very pleased with my new 215 Limited and expect to receive the same excellent service from Bill Penney that I have enjoyed for the last 12 years. More
by Johnny Rushing
Employees Worked With
Jeremy Cooper, Marlon Stokes, Victor Callahan, Cindy Huet
May 25, 2015
Great buying experience! I was recommended Bill Penney from a friend who had a pleasant experience. Even though I am located in Birmingham, I took the advice given and gave Bi I was recommended Bill Penney from a friend who had a pleasant experience. Even though I am located in Birmingham, I took the advice given and gave Bill Penney a call. My sales associate, Robert Shrier, was more than helpful in accommodating my requests for a new 4Runner. He was professional, friendly, and efficient. I will gladly use this dealership in the future. More
by MJames
Employees Worked With
Cindy Huet
May 24, 2015
Strong business performance Zack Penny has brought about a SALES ATTITUDE among his organization which has influenced all sales and staff members. They have an attitude of outpe Zack Penny has brought about a SALES ATTITUDE among his organization which has influenced all sales and staff members. They have an attitude of outperforming other competitors until the deal if finalized. My wife and I were tough customers for Milton. It took us 4 trips and a couple of weeks to make our decision. Milton and the staff did not give up. They stayed in touch with us the whole time by excellent communication. Also I don't believe a dealership of any type or vehicle could have matched the price I paid for my 2015 Highlander. More
by Happy Camper
Employees Worked With
Hunter Johnson, Milton,
