Bill Penney Toyota

Particularly shady. If you intend to purchase a vehicle here, exercise extreme caution. Carefully look over every single document you’ve been presented, even if the pers If you intend to purchase a vehicle here, exercise extreme caution. Carefully look over every single document you’ve been presented, even if the person showing it to you suggests it isn’t important. All they care about is maximizing profit by any means necessary. They will NEVER offer you an olive branch for any reason whatsoever if it does not ultimately earn them your money. Buyers beware! More

This is the worst service department ever your rav is ready glovebox was still out ready glovebox was still out More

Jennifer Golden, was the my sales representative, when she was checking what bank was financing the truck i specifically told her that I wanted my bank USAA to finance the vehicle! Then I told her I didn she was checking what bank was financing the truck i specifically told her that I wanted my bank USAA to finance the vehicle! Then I told her I didn’t want Redstone Credit Union. I then started to apply online completing my application with my bank USAA and she stooped me and said don’t cause the person was already doing the application for USAA, which was a lie!!! I feel that I was coerced into accepting the application at Redstone by your sales representative, and not satisfied!!! Another she told me she was going fill up the vehicle with gas, lied again, the vehicle had only a quarter of gas!! I then called her back and she said she can only fill the vehicle with 5.00 of gas and said the vehicle had half a tank of gas!! I’m never going to buy another vehicle from Bill Penny!!!! I’m not a satisfied customer. Further more she said she was going to have the glove compartment which could not be opened, opened before I leave with the vehicle!! It was never fixed!!! Bad business and customer satisfaction by Bill Penny Toyota!! More

This will be our 5th car purchased from them and this one was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and consi was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and considered fraud. I also noticed the price of the vehicle was wrong on the contract! Made contact with one of the finance mangers to express my concerns and hope to have all resolved today. will not make another purchase here. More

RUN AWAY FROM BILL PENNY DEALERSHIP! Attempting to purchase a new car from this dealership, and after stating to a sales associate that I would not purchase the "Toyota Protection Packag Attempting to purchase a new car from this dealership, and after stating to a sales associate that I would not purchase the "Toyota Protection Package" (nothing itemized to show what your buying under this package) when trying to buy a new 2023 Toyota Corolla Hybrid, the sales associate assured my that "it is not a problem". Then the sales associate quickly dispersed and in came the general sales manager who sat across the table from me. The sales manager did not introduce himself, and only wanted to let me know that, "Were not dropping the Protection Package as this is how we make money here" and " you can go to Hyundai across the street, there selling there cars under MSRP price, we will not". He then stood up and walked away, I was left there at the table, and walked myself out the door. Not even a thanks for coming out and looking at our vehicles. Not only was this disrespect to a then potential customer, he was disrespecting himself as a professional. I will never purchase a car from that dealership. A NASA employee More

One of my friends bought a Toyota Corolla. She told me that Bill Penney Will give you 10 years unlimited powertrain warranty and that comes with every new car and that exactly what they told m She told me that Bill Penney Will give you 10 years unlimited powertrain warranty and that comes with every new car and that exactly what they told me when I was talking to the finance manager so we bought three new cars, and when I took my Camry, Which has over 120 miles to be checked, I was told that the powertrain warranty has expired at 65000 miles. More

When I first bought my truck I turned in my Tahoe and immediately notified my seller after leaving that I had forgotten my (rings, sunglasses and my garage door opener). I was told to come in the next da immediately notified my seller after leaving that I had forgotten my (rings, sunglasses and my garage door opener). I was told to come in the next day where I only received my garage door opener I asked what happened to my other stuff and that I had given them quick notice approximately 15 minutes after me leaving and my seller said they had a third party detailing team and they don’t control that area. Mind you this is 15 minutes after I left I notified them, left my review on google and was never contacted about the theft that happened. On top of it I went and did the 2 free oil changes and on my recent one that I did myself to replace the plastic housing unit for a metal housing unit, I noticed pretty fast that the mechanic used a impact drill or a air pressure drill to tighten the housing unit way beyond specs which is 30 foot pounds that you’re suppose to. Luckily I got it off, but would not recommend trading in to buy another vehicle and would not recommend their service department as tightening things beyond specs on a vehicle can ruin it or hurt someone fixing their vehicles. More

I looked at 4 or 5 different dealerships and talked to several people before deciding to travel the hour and a half to Huntsville. J D Hunter asked me what I was looking for and that is what he showed me. several people before deciding to travel the hour and a half to Huntsville. J D Hunter asked me what I was looking for and that is what he showed me. He was straight forward with me about the price and every aspect of the deal. I can't say enough about his professionalism and assistance from the time I arrived until I left with exactly what I wanted. More