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Bill Penney Toyota
Huntsville, AL
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 23, 2015
They're Not Responsible For THEIR Damage I recently took my Toyota Sienna to Bill Penney's service department for a recall and an oil change. When checking in, I was told I had to sign a waiv I recently took my Toyota Sienna to Bill Penney's service department for a recall and an oil change. When checking in, I was told I had to sign a waiver releasing the service department from any and all responsibility for loss and/or damage to my vehicle. When I objected to signing, I was told to sign or take my car elsewhere. When I asked why they refused to take responsibilty, the service writer just grinned. (There is also a sign on the wall verifying this policy.) Since only a Toyota dealer can handle factory recalls, I signed and left my car, but I plan to take both of my Toyotas elsewhere for regular servicing. Since their employees know they will not be held responsible for poor service and/or damage to my vehicles, I no longer feel comfortable leaving them there. (Several telephone calls to other dealers in the Huntsville - Decatur area revealed similar policies at a few other places, but not many.) More
by Gordon B.
Employees Worked With
Service Department
July 21, 2015
Shopping made easy My salesman Bob Fitzgerald made the selection of my new Tundra any easy selection. He is knowledgeable on product and courteous. I highly recommend th My salesman Bob Fitzgerald made the selection of my new Tundra any easy selection. He is knowledgeable on product and courteous. I highly recommend this dealership. More
by Dking3
Employees Worked With
Bob Fitzgerald
July 20, 2015
Best Dealer in North Alabama It was a great experience and super easy making a car purchase. Wayne Lurvey was a great help! He was very attentive and easy to work with. It was a great experience and super easy making a car purchase. Wayne Lurvey was a great help! He was very attentive and easy to work with. More
by sgeorge95
Employees Worked With
Wayne Lurvey, Zack Penney
July 13, 2015
super dealer, super buying experience! My sales associate was Robert Sledge. Robert took the time to understand my needs and showed me precisely the car that I wanted. Victor was also very My sales associate was Robert Sledge. Robert took the time to understand my needs and showed me precisely the car that I wanted. Victor was also very helpful in finding me the perfect financing options. More
by shadowcreekal1
Employees Worked With
Victor the finance guy :)
July 03, 2015
Excellent Service! I would highly recommend Jose Vidrios! We were very specific about the vehicle we wanted & he worked diligently until he found one that met our desire I would highly recommend Jose Vidrios! We were very specific about the vehicle we wanted & he worked diligently until he found one that met our desires. He is very knowledgable with the features of each we test drove. We never once felt pressured or like we were being "sold" but definitely felt help, guidance & trust. He is top notch! The overall experience with this dealership, including finance & service, have given me every reason to come straight back to Bill Penney & to Jose for our next purchase. More
by Payton
Employees Worked With
Jose Vidrios
July 03, 2015
Great Experience I would highly recommend Bill Penney Toyota. Wayne Lurvey was very knowledgable, friendly, and attentive! He found the perfect Highlander for me and I would highly recommend Bill Penney Toyota. Wayne Lurvey was very knowledgable, friendly, and attentive! He found the perfect Highlander for me and my family. It was a very pleasant and easy buying experience. More
by TCC124
Employees Worked With
Wayne Lurvey, Aaron
July 01, 2015
great customer service first of all i had Allen and another great young gentlemen that was helping me and they were very knowledgeable. they hit me with the WIN( WANT, INTE first of all i had Allen and another great young gentlemen that was helping me and they were very knowledgeable. they hit me with the WIN( WANT, INTEREST, NEED) That is how you make a sales and keep your customers. i would like to tell anybody go up there ask for ALLEN or i really wish i knew the other guy name because both of them were awesome More
by juice22684
Employees Worked With
allen,
June 30, 2015
Everyone was helpful at Bill Penny Toyota. Car buying is a business proposition, with give and take on both sides. The folks at Bill Penny Toyota were great to deal with and did not let the fac Car buying is a business proposition, with give and take on both sides. The folks at Bill Penny Toyota were great to deal with and did not let the fact that I was looking for exceptional value interfere in their attitude towards me, the customer. Great folks to deal with, will deal with again in the future. More
by Wes
Employees Worked With
Mr. Swinney, Mr. Spivey and Jordan
June 23, 2015
Great experience buying a new car. We had great experience purchasing a new Toyota Corolla for my mom. William Thompson was so friendly and so helpful. He is Excellent at his job!!!!! We had great experience purchasing a new Toyota Corolla for my mom. William Thompson was so friendly and so helpful. He is Excellent at his job!!!!! More
by debbiebyrd
Employees Worked With
Cindy Huet
June 21, 2015
Thank you Bill Penny Toyota Dealership and Israel Raybon I would like to thank Israel Raybon for helping me get my brand new 2015 Scion FR-S. He has been wonderful when I was there and helped me get a great I would like to thank Israel Raybon for helping me get my brand new 2015 Scion FR-S. He has been wonderful when I was there and helped me get a great deal on the car. I do recommend him again if anyone needs a car, new or used! I will for sure come back and visit him again when my daughter turns 16, thank you! More
by loan_nguyen
Employees Worked With
Zack Penney
