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Bill Penney Toyota
Huntsville, AL
793 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 793 reviews
September 03, 2015
I Have Become a Repeat Customer I have recently purchased my 4th vehicle from Bill Penny. The reason that I am a repeat customer is that I have absolute confidence in my sales repres I have recently purchased my 4th vehicle from Bill Penny. The reason that I am a repeat customer is that I have absolute confidence in my sales representative Israel Raybon. He is very knowledgeable and listens well regarding customer needs. He goes above and beyond to exceed customer expectations. I also trust Toyota vehicles as well manufactured and worth the value. Israel Raybon assisted my family in meeting the various needs of our household by finding the things me and my children were looking for. I anticipate a lasting relationship with Bill Penny as long as they continue to provide great sales reps like I encountered! More
by L J
Employees Worked With
Israel Raybon, Sean Boyd
September 01, 2015
Amazing Experience I have to say when I left home to go and search for a new car, I was dreading it. I had a preconceived notion of what my experience was going to be li I have to say when I left home to go and search for a new car, I was dreading it. I had a preconceived notion of what my experience was going to be like. However, I was very pleasantly surprised. My sales specialist Israel Raybon was absolutely amazing. When I arrived he made feel right at home and made this the best car buying experience I have ever had. He had exceptional product knowledge with a great attitude and great personality. But more importantly, he listened to me and went the extra mile to find exactly what I was looking for. I had a thousand and one questions and he patiently answered all my questions and did not try to force me to get what I did not want just to make a sale. He was honest and forthcoming and at no time did I feel pressured to make a purchase. Jeremy Johnson (manager) was also very helpful and friendly. I am now the very proud owner of a 2015 Toyota Avalon Touring hybrid. I would definitely recommend anyone go to Bill Penney for a car purchase and in particular ask for Israel Raybon. He will make your purchasing experience wonderful and hasslefree. More
by Lady Bwaz
Employees Worked With
Israel Raybon and Jeremy Johnson
August 30, 2015
relaxing Our salesman Allen was not pushy when showings use the cars that we where interested in. He was very helpful with information to make our choice of a Our salesman Allen was not pushy when showings use the cars that we where interested in. He was very helpful with information to make our choice of a vehicle. He was a honest young man, and my husband really liked his patients with us. More
by cakelady
Employees Worked With
Allen Steger, Cindy Huet
August 30, 2015
Salesmen are good, but watch out for finance manager. Overall it was a mostly pleasant buying experience. The salesmen were knowledgeable, the selection was good, and the prices for the new car and trade Overall it was a mostly pleasant buying experience. The salesmen were knowledgeable, the selection was good, and the prices for the new car and trade-in vehicle were fair. However, and this is a big however, watch out for the slick finance manager. He is adept at getting you to purchase extended warranties and other services that he carefully portrays as inexpensive, but turn out to be very expensive. More
by davyjones
Employees Worked With
Jordan Renefroe, Salesman; Victor Callahan, Finance Manager
August 29, 2015
Outstanding, could not ask for better Best first car buying experience! Ramsee helped me find my dream car and I am in love. Personable salespersons, reasonable prices and beautiful cars/c Best first car buying experience! Ramsee helped me find my dream car and I am in love. Personable salespersons, reasonable prices and beautiful cars/campus. More
by coco2015
Employees Worked With
Ramsee Miller, Darrell Green, Tre Miller , Cindy Huet
August 24, 2015
Found a car quick- checkout horrific Car salesman full of sarcasm and jokes- not needed at a time where we are making a big decision. (We =my husband and I) We knew what we wanted and wha Car salesman full of sarcasm and jokes- not needed at a time where we are making a big decision. (We =my husband and I) We knew what we wanted and what we wanted it for. We found something we wanted and then it took us 5 days to pay for it. The checkout process is horrific. Apparently there is only one office that will check you out/do paperwork on a Saturday. We left with our car not being paid for, and we attempted to pay for it 2 diff. times. On the third try, my husband was on his lunch hour and called ahead (twice) to make sure they would have the paperwork ready so he could just sign and we could pay and go. They didn't. Not only was it not ready but we had to wait for the financing office to "be ready" again. Ridiculous!. They should make the checkout process seamless because customers are tired by the time they're done dealing with finding a car they want and dealing with a snarky salesman who doesn't listen very well. Cindy Huet appeased our back and forth troubles by offering us some helpful things after the sale was over. Bill Penney does care about customer service because Cindy contacted me after my review. just make sure you are comfy with your salesperson ! More
by Ashley
Employees Worked With
James Jackson, Cindy Huet
August 17, 2015
Enjoyable experience Allen was great to work with and very patient with me! I appreciate his kind and no pressure attitude. I would recommend him! Thank you! Allen was great to work with and very patient with me! I appreciate his kind and no pressure attitude. I would recommend him! Thank you! More
by Allison123
Employees Worked With
Allen Steger
August 12, 2015
Liars liars liars Like all car dealers.....sorry liars!!!! Called Chris Scott the used car manager, all the way from Memphis TN to purchase 2013 Ford Fusion for my 83 y Like all car dealers.....sorry liars!!!! Called Chris Scott the used car manager, all the way from Memphis TN to purchase 2013 Ford Fusion for my 83 yr. old Aunt. Mr. Scott sent buyers order with exact amount for cashiers check. Was coming down there first thing in morning Aug. 12th.... Aunt went to bank got cashiers check for said amount just like she said she would. I called dealership back to confirm and make sure everything was capish for our trek from Memphis to Huntsville and was told they sold the car. Not even a telephone call to apologize or anything. If they'd do an 83 yr. old woman that way How would they do you???? More
by dhardin001
Employees Worked With
Chris Scott
August 07, 2015
Great team, great atmosphere. We actually had a great time! We went to look at purchasing two newer cars and bought two brand new ones! 2015 tundra and 2015 rave 4. We had a great time. We went to look at purchasing two newer cars and bought two brand new ones! 2015 tundra and 2015 rave 4. We had a great time. More
by Sam20106
Employees Worked With
Jose vidrious
August 05, 2015
was treated well we were very pleased with Justin Oates. He was professional,, and new his stuff,,,,,, he and Mr. Stokes maid it worth it. they treated us well we were very pleased with Justin Oates. He was professional,, and new his stuff,,,,,, he and Mr. Stokes maid it worth it. they treated us well More
by ThadandJulieLee
Employees Worked With
Mr Stokes, Justin Oates
