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Bill Penney Toyota
Huntsville, AL
792 Reviews
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Showing 792 reviews
November 18, 2015
Won't compete with others #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked f #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked follow through such as keys requested in deal and lack of phone calls for parts that were included in the deal. They give you a 30 day due bill for parts. On day 29 I went down and inquired about the part for my new car that was part of the deal because nobody had called me. "They said come back on Monday." On Monday, the parts were there and I had to arrange to have them installed. Between getting keys cut properly, keys programmed and the roof rack for a van I made no less than 4 trips for something that should have taken 1 at most. What a waste of my time. Attention to detail and coordination of activities and follow through were poor on my first new vehicle deal. I was lucky enough to buy a second new vehicle later in the same year and went back to the Penney dealership. They remembered me and the difficult time I had with my 1st vehicle I bought from them. We tried to negotiate a price but didn't agree. We were $500 apart. The problem was the car had an option I did not want. I specifically told them if you can order me the car without the option we could probably agree on the price and do the deal. They kept trying to sell me the car with the option. (The option was 699 MSRP,) The OTD price I was willing to offer for a car with the options I wanted was $500 less than their "lowest price". Effectively, If they would have offered a car without the options they could have made the sale. I was unwilling to go to their price. At the end of the day I was able to get the car I wanted from another dealer for $250 less (taxes included) I really tried to give them my business but they didn't compete- all over the simple matter of giving the customer the options they wanted. After the 2nd deal didn't go through I did ask to speak with Zack Penney and let him know about my experience. I did let them know that I would be very unlikely to buy a new car from them again in the future. #3 I needed some parts for one of my cars. I asked about a 10% coupon I found online. I was told the coupon was only good for some specific items and my parts order didn't qualify. "We can't sell you those parts at that price." (Meaning 10% off) REALLY??!! for 10% off? That's OK I bought genuine OEM parts from an online dealer and had them shipped to my doorstep direct for less money than what this dealership wanted. The difference here was 10%. If the dealership had sold me the parts with the 10% discount I would have ordered on the spot. Again, IMO, it seems like the dealership has the attitude we don't need to compete. That's OK, I can always shop elsewhere and did so. This dealer gets 2 stars only because the service has been pretty solid over the years I have worked with them. New car sales and parts dept. leave something to be desired. More
by southernyankee
Employees Worked With
Zack Penney, Hunter Johnson
November 17, 2015
Very Good Dealer! I have been in the hunt looking for a decent looking used car. I seen here that they had a used Mustang on the lot with a price you can't beat anywher I have been in the hunt looking for a decent looking used car. I seen here that they had a used Mustang on the lot with a price you can't beat anywhere. The sales rep was very helpful from the test drive to filing out the paperwork. This is the standard that most dealers should follow! I can't say enough about the customer service! The process was simple compared to the last time I purchased a vehicle. I will recommend this dealer! More
by gfree08
Employees Worked With
Jason Wright, Robert Shrier, Andrew Huber
November 11, 2015
Fantastic! Fantastic staff and great leadership. Really impressed by Bill Penney Toyotas commitment to the fishing industry in their support of the Alabama Bass Fantastic staff and great leadership. Really impressed by Bill Penney Toyotas commitment to the fishing industry in their support of the Alabama Bass Trail as well as their ABT discount offered to any angler who fishes the Alabma Bass Trail. Saved me thousands on my 2016 Tundra! More
by Shaye Baker
Employees Worked With
Fred Williams , Zack Penney, Cindy Huet
November 11, 2015
Above and beyond -- what more could I ask? Decided, for the first time, to lease rather than buy. Bewildered at first but then went on your website to start process online. Got a call from Jaso Decided, for the first time, to lease rather than buy. Bewildered at first but then went on your website to start process online. Got a call from Jason within the hour. He and Robert put me at ease right away. In 2007, I quit taking my own car on out-of-town road trips. Previous experience with Corolla rentals VERY positive. So Corolla was the model I chose. The 2016 has everything I need – and then some. The Bill Penney folks really came through for me – clearly above and beyond. Your dealership will come highly recommended. I look forward to generating more business for you by word of mouth and positive reviews. More
by JimTC
Employees Worked With
Jason Wright, Robert Sledge, Victor Callahan
November 09, 2015
Satisfied Repeat Customer at Bill Penney Toyota I bought a new 2015 Toyota Highlander a few days ago and I couldn't be happier with my buying experience at Bill Penney Toyota. This is the 3rd new ve I bought a new 2015 Toyota Highlander a few days ago and I couldn't be happier with my buying experience at Bill Penney Toyota. This is the 3rd new vehicle I've purchased from Bill Penney since 2007. My daughter is now driving the 2007 Toyota 4Runner which has never had a problem. My wife is driving a 2011 Toyota Rav4 which has also been trouble-free. This success with Toyota vehicles along with the awesome sales & service at Bill Penney Toyota is the reason for this 5-star rating. During my recent purchase of a new 2015 Toyota Highlander, Vernon Mason did a great job helping me find the right vehicle at a fair price. More
by DRV
Employees Worked With
Vernon Mason, Cindy Huet
October 27, 2015
Service department horrible ! I had taken my 2015 Tacoma in for an oil chang and tire rotation . It took 2 hours ! The next day I find a empty quart of oil wedged in between my bel I had taken my 2015 Tacoma in for an oil chang and tire rotation . It took 2 hours ! The next day I find a empty quart of oil wedged in between my belt and pull of the alternator and oil all over the motor from where the belt and pull cut in to the oil container ! Pissed More
by Matt2391
Employees Worked With
Zack Penney, Cindy Huet
October 27, 2015
Exceeded my expectations I anticipated a long, drawn out battle to get a good price on a new Highlander. I was pleasantly surprised. I do a lot of research before making a maj I anticipated a long, drawn out battle to get a good price on a new Highlander. I was pleasantly surprised. I do a lot of research before making a major purchase so I knew what price was fair. I based my offer on that price. One counter later, I had a good deal. Best car buying experience I've ever experienced. My husband and I couldn't believe it! Special thanks to Robert, a great salesman. More
by Squiresv
Employees Worked With
Robert Sledge
October 25, 2015
Best experience ever!! Bill Penney was my third stop, the previous two did nothing to help me. From sales to finance everyone went over and beyond to make sure not only that Bill Penney was my third stop, the previous two did nothing to help me. From sales to finance everyone went over and beyond to make sure not only that I got the very best deal possible but that the whole experience was quick, comfortable and pleasant. I will be a return customer and I will encourage anyone looking for a new/different vehicle to start at Bill Penney Toyota!! More
by Lwaldrip
Employees Worked With
Tim Bunch, Victor in finance
October 23, 2015
car purchase Everyone involved with the purchase of our new car was wonderful to work with. Particularly Jimmy Creech. He went above and beyond to get the right ca Everyone involved with the purchase of our new car was wonderful to work with. Particularly Jimmy Creech. He went above and beyond to get the right car for us. More
by Rose123
Employees Worked With
Jimmy, Victor, Marlin
October 21, 2015
Great Experience I bought a new Toyota Sienna a few days ago, and I couldn't be happier with my buying experience at Bill Penney. Our saleswoman, Aislinn, was great t I bought a new Toyota Sienna a few days ago, and I couldn't be happier with my buying experience at Bill Penney. Our saleswoman, Aislinn, was great to work with. Once I told her what I was looking for, she found me just the right car. When it came time to make the deal, the managers went above and beyond to satisfy my "bargain hunting" husband. All in all, I couldn't be happier; and I'd definitely recommend Bill Penney to anyone looking for a new car. More
by DS Singer
Employees Worked With
Aislinn Rhudy
