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Bill Penney Toyota
Huntsville, AL
798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 798 reviews
December 03, 2015
Great place, great salesperson. I had been contemplating buying a new car due to medical problems. I was on facebook and saw a picture of a car I liked. I clicked on the pic and it I had been contemplating buying a new car due to medical problems. I was on facebook and saw a picture of a car I liked. I clicked on the pic and it showed a car I had been looking at on the internet. I will admit the interior color (almond) is what won me over. Left an email ad and got a response from Jeremy Cooper. Went to the dalers the naxt day and lookes at the car. I decided I was goig to give my aswer within 2 days.. After a few moments with the sales manager there we did come up with a better aggreement. I still said I would wait. At no time was I ever pressured to buy this car. I really appreciated that. I called back the next day and told them to clean it, gas it and I woulb be there the next day. The day I pickedthe car up all the paperwork was ready, another plus. I loved the demeanor of young Jeremy Cooper. I could not have hand picked a better salesman. More
by David C. Bill
Employees Worked With
Jeremy Cooper, forgot name of finance mngr and sales mngr..
December 02, 2015
Great place!!! It's really easy to find what vehicle your looking for. All the people that work there are really friendly. Making it easy for me. It's really easy to find what vehicle your looking for. All the people that work there are really friendly. Making it easy for me. More
by Sking546454
Employees Worked With
James Jackson and Victor Callahan , Zack Penney
November 28, 2015
stress free Victor the finance manager and Jose my salesperson made the experience so easy and stress free. There was no pressure and even their sitting area was Victor the finance manager and Jose my salesperson made the experience so easy and stress free. There was no pressure and even their sitting area was comfortable with a big screen TV and complimentary coffee or tea. More
by gkbeauty
Employees Worked With
victor callahan, jose
November 28, 2015
Best salesman Great people best salesman and manager I will definitely buy again and recommended to the other .salesman and sales manager very friendly and honest I Great people best salesman and manager I will definitely buy again and recommended to the other .salesman and sales manager very friendly and honest I am happy wth my purchase More
by Devakshar
Employees Worked With
Fred William
November 24, 2015
Lack of communication I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced peo I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced people already waiting. The call center told me I would have a 9:30 appt and it should take about an hour. The shuttle picked me up at 10:30. I arrived at 11am. They didn't start on my car until few mins before 11. Long wait More
by guest
Employees Worked With
Larry Deal
November 22, 2015
handicaped. I could not pick up my tundra because of my back issue so the salesman i was dealing with at bill penney toyota drove 4 hours to deliever it to my hom I could not pick up my tundra because of my back issue so the salesman i was dealing with at bill penney toyota drove 4 hours to deliever it to my home.I feel like they went above and beyond to make sure i was taken care of.My next toyota will be bought from this dealership even though i live in a different state. More
by Tim tundra 1234
Employees Worked With
Robert Sledge
November 18, 2015
Won't compete with others #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked f #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked follow through such as keys requested in deal and lack of phone calls for parts that were included in the deal. They give you a 30 day due bill for parts. On day 29 I went down and inquired about the part for my new car that was part of the deal because nobody had called me. "They said come back on Monday." On Monday, the parts were there and I had to arrange to have them installed. Between getting keys cut properly, keys programmed and the roof rack for a van I made no less than 4 trips for something that should have taken 1 at most. What a waste of my time. Attention to detail and coordination of activities and follow through were poor on my first new vehicle deal. I was lucky enough to buy a second new vehicle later in the same year and went back to the Penney dealership. They remembered me and the difficult time I had with my 1st vehicle I bought from them. We tried to negotiate a price but didn't agree. We were $500 apart. The problem was the car had an option I did not want. I specifically told them if you can order me the car without the option we could probably agree on the price and do the deal. They kept trying to sell me the car with the option. (The option was 699 MSRP,) The OTD price I was willing to offer for a car with the options I wanted was $500 less than their "lowest price". Effectively, If they would have offered a car without the options they could have made the sale. I was unwilling to go to their price. At the end of the day I was able to get the car I wanted from another dealer for $250 less (taxes included) I really tried to give them my business but they didn't compete- all over the simple matter of giving the customer the options they wanted. After the 2nd deal didn't go through I did ask to speak with Zack Penney and let him know about my experience. I did let them know that I would be very unlikely to buy a new car from them again in the future. #3 I needed some parts for one of my cars. I asked about a 10% coupon I found online. I was told the coupon was only good for some specific items and my parts order didn't qualify. "We can't sell you those parts at that price." (Meaning 10% off) REALLY??!! for 10% off? That's OK I bought genuine OEM parts from an online dealer and had them shipped to my doorstep direct for less money than what this dealership wanted. The difference here was 10%. If the dealership had sold me the parts with the 10% discount I would have ordered on the spot. Again, IMO, it seems like the dealership has the attitude we don't need to compete. That's OK, I can always shop elsewhere and did so. This dealer gets 2 stars only because the service has been pretty solid over the years I have worked with them. New car sales and parts dept. leave something to be desired. More
by southernyankee
Employees Worked With
Zack Penney, Hunter Johnson
November 17, 2015
Very Good Dealer! I have been in the hunt looking for a decent looking used car. I seen here that they had a used Mustang on the lot with a price you can't beat anywher I have been in the hunt looking for a decent looking used car. I seen here that they had a used Mustang on the lot with a price you can't beat anywhere. The sales rep was very helpful from the test drive to filing out the paperwork. This is the standard that most dealers should follow! I can't say enough about the customer service! The process was simple compared to the last time I purchased a vehicle. I will recommend this dealer! More
by gfree08
Employees Worked With
Jason Wright, Robert Shrier, Andrew Huber
November 11, 2015
Fantastic! Fantastic staff and great leadership. Really impressed by Bill Penney Toyotas commitment to the fishing industry in their support of the Alabama Bass Fantastic staff and great leadership. Really impressed by Bill Penney Toyotas commitment to the fishing industry in their support of the Alabama Bass Trail as well as their ABT discount offered to any angler who fishes the Alabma Bass Trail. Saved me thousands on my 2016 Tundra! More
by Shaye Baker
Employees Worked With
Fred Williams , Zack Penney, Cindy Huet
November 11, 2015
Above and beyond -- what more could I ask? Decided, for the first time, to lease rather than buy. Bewildered at first but then went on your website to start process online. Got a call from Jaso Decided, for the first time, to lease rather than buy. Bewildered at first but then went on your website to start process online. Got a call from Jason within the hour. He and Robert put me at ease right away. In 2007, I quit taking my own car on out-of-town road trips. Previous experience with Corolla rentals VERY positive. So Corolla was the model I chose. The 2016 has everything I need – and then some. The Bill Penney folks really came through for me – clearly above and beyond. Your dealership will come highly recommended. I look forward to generating more business for you by word of mouth and positive reviews. More
by JimTC
Employees Worked With
Jason Wright, Robert Sledge, Victor Callahan
