Bill Penney Toyota
Huntsville, AL
Filter Reviews by Keyword
By Type
Showing 793 reviews
It's a dealership with nice people This is my second purchase from bill penny within 6 months. They are professional and kind and don't pressure you into making a purchase. They do ever This is my second purchase from bill penny within 6 months. They are professional and kind and don't pressure you into making a purchase. They do everything they can to work with you and make you happy. They make sure you leave with the right car and provide reassurance of your happiness. I want to provide a thanks to all of Bill Penny, specifically Josh and his manager for making it a win for both of us. More
Car buying made less stressful! Zack did a great job answering our question and made sure we were taken care of. He was polite and knowledgeable on our test drive. He did not try to Zack did a great job answering our question and made sure we were taken care of. He was polite and knowledgeable on our test drive. He did not try to rush us and was patient as we tried to make a decision. I would highly recommend Bill Penney Toyota (and ask for Zack!). More
Sales Associate was Great! I purchased a Ford Titanium Escape from Bill Penney. David Wagoner the sales associate was extremely helpful and patient. I would definitely buy anoth I purchased a Ford Titanium Escape from Bill Penney. David Wagoner the sales associate was extremely helpful and patient. I would definitely buy another vehicle here. The only problem was it took a really long time for filling out the paper work. However, David made the shopping experience fun for my husband and me. He is what good customer service and relations are all about. We never felt pressured, it wasn't like he was just trying to sale us a car. He only showed us vehicles that fit our criteria. We were looking for a small SUV and he didn't try to talk us in to something we didn't want or need. He was very respectful of our price range too. More
Customer service is excellent My girlfriend and I were looking to lease a new car and Toyota was by far the best choice for us. We were greeted very graciously at the front door an My girlfriend and I were looking to lease a new car and Toyota was by far the best choice for us. We were greeted very graciously at the front door and was immediately set up with a great salesman (James R. Jackson). He was very knowledgeable about the car that we were looking into buying and was very interactive and made the overall buying experience great. He wasn't "all about the sale" like some places are, he took his time and made sure we weren't being overwhelmed with the whole experience. He was very patient with us,(even after halfway through the paperwork my girlfriend decided that she would rather have a different color car). Paperwork went smoothly and James was very willing to work with us on our lease terms. We got a great deal. All of the staff on hand was very nice and courteous. Overall a great experience More
GREAT HAD A GREAT TIME POINT BLANK,WORKED WITH ME AND DID NOT PUSH IN ANY WAY HOPE TO BE WITH THEM FOR A LONG TIME THANKS VERY MUCH SEE YOU AT 5000MILE HAD A GREAT TIME POINT BLANK,WORKED WITH ME AND DID NOT PUSH IN ANY WAY HOPE TO BE WITH THEM FOR A LONG TIME THANKS VERY MUCH SEE YOU AT 5000MILE More
Great place, great salesperson. I had been contemplating buying a new car due to medical problems. I was on facebook and saw a picture of a car I liked. I clicked on the pic and it I had been contemplating buying a new car due to medical problems. I was on facebook and saw a picture of a car I liked. I clicked on the pic and it showed a car I had been looking at on the internet. I will admit the interior color (almond) is what won me over. Left an email ad and got a response from Jeremy Cooper. Went to the dalers the naxt day and lookes at the car. I decided I was goig to give my aswer within 2 days.. After a few moments with the sales manager there we did come up with a better aggreement. I still said I would wait. At no time was I ever pressured to buy this car. I really appreciated that. I called back the next day and told them to clean it, gas it and I woulb be there the next day. The day I pickedthe car up all the paperwork was ready, another plus. I loved the demeanor of young Jeremy Cooper. I could not have hand picked a better salesman. More
Great place!!! It's really easy to find what vehicle your looking for. All the people that work there are really friendly. Making it easy for me. It's really easy to find what vehicle your looking for. All the people that work there are really friendly. Making it easy for me. More
stress free Victor the finance manager and Jose my salesperson made the experience so easy and stress free. There was no pressure and even their sitting area was Victor the finance manager and Jose my salesperson made the experience so easy and stress free. There was no pressure and even their sitting area was comfortable with a big screen TV and complimentary coffee or tea. More
Best salesman Great people best salesman and manager I will definitely buy again and recommended to the other .salesman and sales manager very friendly and honest I Great people best salesman and manager I will definitely buy again and recommended to the other .salesman and sales manager very friendly and honest I am happy wth my purchase More
Lack of communication I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced peo I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced people already waiting. The call center told me I would have a 9:30 appt and it should take about an hour. The shuttle picked me up at 10:30. I arrived at 11am. They didn't start on my car until few mins before 11. Long wait More