Bill Penney Toyota

This service department is terrible! I have taken my tundra here 3 times for oil changes, tire rotation and basic maintenance. Each and every time it took at least 4 hours. There is n I have taken my tundra here 3 times for oil changes, tire rotation and basic maintenance. Each and every time it took at least 4 hours. There is no point making an appointment and coming here. The service is horrible and the people that work here are rude and act offended if you dare mention that you have been waiting an unacceptable amount of time. You are better of going to express oil change. More

I bought the car 4 months ago, and I've had problems ever since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone d since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone down the drain!!! Now I have to pay a deductible for issues that the car had before I purchased it!! More

Drove in for an oil change and tire rotation and was met first thing by Delmon Davis and he got me taken care of and out the door. They have an excellent waiting area this is where I take my Camry for servi first thing by Delmon Davis and he got me taken care of and out the door. They have an excellent waiting area this is where I take my Camry for service and will continue to do so. More

The dealership had a very good waiting area. I had my appointment and was out in 45 minutes for 5000 mile check. Alex was my service person and he corrected some of the misinformation I had and I had my appointment and was out in 45 minutes for 5000 mile check. Alex was my service person and he corrected some of the misinformation I had and he was very helpful. More

I had purchased new tires at Costco, and I was told I needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wa needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wanted authentic Toyota parts, because I was getting it ready to give to my grandson when he reaches 16 years old in a few months. I was connected with Service Advisor Richard Felch, who ordered the lug nuts and told me to just come by the next day and get them put on. I took the truck in, met Richard, who was very helpful and efficient. He had the lug nuts put on at no charge, while I waited in the remodeled customer lounge. It is clean and bright, has coffee for the customers, a charging station for your electronics, and is very comfortable. My wait was very short, and while I waited, I was texted with a video “walk around inspection” of my truck. They didn’t try to sell me something else or extra. Richard came and got me in the lounge, I paid my bill for the lug nuts, and walked out with Richard to my truck. I asked Richard for his card, because we have 2 other Toyotas in our family, and I will recommend they go to Richard. He is helpful, personable and professional. He restored my confidence in dealership service! More

Bought a used F-150 truck from the Bill Penney Mitsubishi side on 23 Dec 2023 and as of 01 Jan 2024 the truck broke down at my local gas station, had it towed home that night and contacted Gary Lane just to side on 23 Dec 2023 and as of 01 Jan 2024 the truck broke down at my local gas station, had it towed home that night and contacted Gary Lane just to be told that it didn't fall under the warranty! How convenient is that a Disabled Vet spends his holiday and $500 down on a vehicle that I haven't even had over a week and a half. Not to mention I haven't even made the first payment yet, and the saddest part they know I use to work for them!! If you want complete customer service and care I wouldn't advice spending your time or hard earned money with this dealership!! More

I found out about this dealership from Jennifer Golden. Her and all the other employees of Bill Penny were helpful and and professional. Her and all the other employees of Bill Penny were helpful and and professional. More

Jaden Tyson really worked with us to show us the vehicles we found interest in and facilitated nicely the negotiating and delivery of our new Grand Highlander. Thanks Jaden!! we found interest in and facilitated nicely the negotiating and delivery of our new Grand Highlander. Thanks Jaden!! More

This is the 3rd vehicle me and my wife have bought from Dalton Swinney, he is a amazing salesperson and very patient with a old man like me. We will send all our friends and family members to him. Dalton Swinney, he is a amazing salesperson and very patient with a old man like me. We will send all our friends and family members to him. More

James Jackson was very professional and very easy to work with. He exceeded all our expectations. I would highly recommend him to anyone buying a car. He was honest and very straight forward and caring. with. He exceeded all our expectations. I would highly recommend him to anyone buying a car. He was honest and very straight forward and caring. More