Bill Penney Toyota

Finance person ruined entire process Arrived at the scheduled appointment time 4:15 PM. Original salesperson wasn't available but, I dealt with a very knowledgeable salesman that was ver Arrived at the scheduled appointment time 4:15 PM. Original salesperson wasn't available but, I dealt with a very knowledgeable salesman that was very familiar with Subaru vehicles. I worked a fair deal, but I was tired of looking for cars at this point. I told the salesman that I wanted to finance with my Credit Union and he wrote that on my file. It was about 5:45 PM when I was seated in the waiting area for a finance person. After over two hours waiting, I was sat down with an older gentleman that wasn't too concerned about customer satisfaction. He had the paperwork already completed with the finance institution of his choice apparently one with a kick back. I expressed again that I wanted my credit union he said it was about the same and wouldn't make any difference. This was on Saturday night and I was finally able to leave at 8:30 PM. I consulted with my credit union on Monday morning and their rate would reduce my payments by $25 per month. I called the salesman and told him I wanted to redo the contract with my credit union and I also didn't want the $3K of warranty that I was pressured into agreeing to late on Saturday night. I came in a couple hours later. The finance guy walked by a couple of times with dirty looks and then was extremely unpleasant and rude in his office. He kept telling me he didn't have to do anything. He refused to give me my credit union as the finance institution, but instead dropped their rate below what I was given at the credit union. After slinging the paperwork across the desk just said "that's all you can go." I have bought many many cars and this was by far the worst experience I have ever encountered and it had nothing to do with the salesman. The salesman would get 5 stars but the finance brought the entire dealership down. More

Excellent purchase experience Excellent information provided during discussion and negotiation. Atmosphere was pleasant and enjoyed visit to sales floor. Ramzee was knowledgeable w Excellent information provided during discussion and negotiation. Atmosphere was pleasant and enjoyed visit to sales floor. Ramzee was knowledgeable which helped the visit and discussion go very well. More

Amazing Experience I purchased a 2016 Toyota Tacoma TRD Sport on John on Saturday. It was very friendly, helpful, and very knowledgeable about the vehicle. I would highl I purchased a 2016 Toyota Tacoma TRD Sport on John on Saturday. It was very friendly, helpful, and very knowledgeable about the vehicle. I would highly recommend purchasing a vehicle from this dealership. Will buy from again in the future!!!!! More

Easy Breezy With out a doubt the easiest car buy experience ever. My salesperson Jose was very knowledgable and professional. This was my second Sienna and the te With out a doubt the easiest car buy experience ever. My salesperson Jose was very knowledgable and professional. This was my second Sienna and the team at Bill Penney Toyota is amazing. More

Overall good experience I bought a 2015 4Runner and the sales person (Jeremy Cooper) new which vehicle on the lot that met my needs. He is a very motivated salesperson and h I bought a 2015 4Runner and the sales person (Jeremy Cooper) new which vehicle on the lot that met my needs. He is a very motivated salesperson and his attitude and quick response made the purchase that much better. I would have given 5 stars, but the sales people seem to make up the answers if they don't know them. I am very knowledgable on cars, so it comes across distrustful. I would rather hear that they don't know, but will find out. More

Good experience. Reasonable price Friendly salesperson. Knowledgeable in car specifics. Thought car was in stock when deal was made but was delivered a few days later. Took 2 hours to Friendly salesperson. Knowledgeable in car specifics. Thought car was in stock when deal was made but was delivered a few days later. Took 2 hours to complete purchase. In summary, wife loves vehicle, no complaints. More

I had a terrific experience The sales staff was very helpful and guided me to an ideal vehicle that best fit my price range. The salesmen had extensive knowledge of every vehicle The sales staff was very helpful and guided me to an ideal vehicle that best fit my price range. The salesmen had extensive knowledge of every vehicle I inquired about. More

A simple, clean, and pleasant car buying expereince I’ve been a Bill Penney customer since 1991 and have never had a bad experience. This was my second time working with Robert Sledge in sales. (My firs I’ve been a Bill Penney customer since 1991 and have never had a bad experience. This was my second time working with Robert Sledge in sales. (My first time was when he was new on the job.) He made this experience simple and clear and left me with no doubts that I was in good hands. The finance manager made his part of the process as quick and painless as possible. A good experience all the way around. More

RAV4 purchase After long hours in front of the computer trying to decide which vehicle I wanted, my visit to Bill Penney was relatively painless. Jose Vidrios liste After long hours in front of the computer trying to decide which vehicle I wanted, my visit to Bill Penney was relatively painless. Jose Vidrios listened to my needs and set me up with just what I wanted. More

WOW! What a wonderful car buying experience! My husband and I decided it was time to upgrade our 2010 Honda. As we talked about which route to take we determined that we would like to get as new My husband and I decided it was time to upgrade our 2010 Honda. As we talked about which route to take we determined that we would like to get as new a model car as possible with the cash we had saved to make a purchase. We both believed that we would put our Accord EXL for sale to get the maximum amount for it rather than taking a low ball trade in offer from a dealer. We decided to be open to looking for a low mileage 2015 or 2016 vehicle. We narrowed our search to Honda Accord EXL, Toyota Camry XLE, and a Nissan Altima with a similar package. We decided to make a trip to the three dealerships in Huntsville to see what the 2016 cars had to offer. We test drove each of the vehicles and took our 2010 Honda to each location to be evaluated. At this point in the narrative I am not going to speak about the other two dealerships. My review will be of Bill Penney Toyota. To begin with, God directed our path to the dealership on a day when Mr. James Jackson met with us. We are a couple in our late 60s. We have been around the block a time or two in all those years. James Jackson was undoubtably the most knowledgeable sales person concerning his product that we have ever encountered. His personality, honesty, integrity, manners, and ethics superseded any experience we have had. Because of his knowledge and understanding of what we were looking for, he took up step by step to find the right vehicle for our situation. We traded our 2010 Honda Accord because the folks at Bill Penney Toyota gave us what we were looking for if we had sold the car on our own. We didn't have to settle for a 2015 or 2016 vehicle. We drove away in a 2017 Toyota Camry XLE with all the safety features we needed and desired. We decided to finance the vehicle and had the same exception service from Mr. Jeremy Johnson. Again, Jeremy was a class act; honest, ethical, knowledgeable and accommodating. I can wholeheartedly recommend Bill Penney Toyota as a dealership that wants your business and has made their business model one to be proud of. No wonder they are the #1 seller of Toyotas in the state of Alabama. Hats off to the owners, managers, employees, and especially to James Jackson. Thank you from the bottom of our hearts. More