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Bill Penney Toyota
Huntsville, AL
793 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 793 reviews
June 19, 2017
Parts department Every time I come in Mike Taylor always makes sure I get everything I need. Mike is always friendly with a smile on his face. Every time I come in Mike Taylor always makes sure I get everything I need. Mike is always friendly with a smile on his face. More
by Dmace
Employees Worked With
Mike Taylor
June 04, 2017
Service department is incompetent I left a job there which was supposed to take about 2 hours. At the close of business, the job was apparently still not done and the service advisor I I left a job there which was supposed to take about 2 hours. At the close of business, the job was apparently still not done and the service advisor I dealt with was unavailable. I called the next day at mid-morning and the advisor was going to be unavailable all day, plus there was no record of my job, no ticket, no nothing. Another service advisor offered to try and help and called me late afternoon to tell me my job was ready. When I got there, it was in fact not my job that was ready but someone else's. I called the next morning and the original service advisor had found my job and got it done. When picking it up I noted that the price was double the original quote but at that point I didnt care I wanted out of there, and I told him that he and his department were incompetent. At that point he decided that he needed to come around the counter and seemed as if he were wanting to fight, but his co-workers intervened, yet he followed me to my car. I suggested that he was going to say or do something he should get on with it but now I was being loud and the service manager came over and sent the wold advisor back to his desk. The manager didnt care what the argument was about, only that I was making noise in hsi service lane. This is the best that Toyota can offer in Huntsville, I have had no problems going to other nearby Toyota dealers for parts and service. More
by Andrew King
Employees Worked With
Adam
June 02, 2017
2011 Toyota Avalon oil and filter change. Vehicle returned with grease or oil stains on driver side. Fluid levels not topped off as the customer report stated/written. I inspected my vehicle p Vehicle returned with grease or oil stains on driver side. Fluid levels not topped off as the customer report stated/written. I inspected my vehicle prior to leaving. Multiple point inspection did not happen. I showed the service advisor manager my reservoirs of different fluid levels . Battery terminals and post not cleaned of acid or corrosion build up! I'm retired from the Armed Forces. We detect and correct. I was 100percent dissatisfied. Check your vehicle as best you can before departing, I'm glad my visit was not for major service! Good luck Customers on this un trusted service department. That was my first visit. Service advisor name is Matt Hache. My vehicle is a 2011 Avalon less than 75000miles. More
by Avalon2011
Employees Worked With
Matt Hache. Service advisor manger
April 28, 2017
Refuse to return deposit Left $1000 deposit, never sign for the car never excepted the car. Bad Penny Toyota refused to give me my deposit back. They talked very friendly Left $1000 deposit, never sign for the car never excepted the car. Bad Penny Toyota refused to give me my deposit back. They talked very friendly say their family company and just nice folk Do not believe them More
by Unhappy
Employees Worked With
Yee
April 18, 2017
Awesome dealer Pete Cossaboon is a awesome 👌. Pete took his time and explain the details of buying a car now and how I can benefit from having a new car. Love you Pete Cossaboon is a awesome 👌. Pete took his time and explain the details of buying a car now and how I can benefit from having a new car. Love you Pete. More
by MrsTravis
Employees Worked With
Pete Cossaboon
April 16, 2017
Put me in the perfect truck These guys are amazing. My salesman, Jon, is a consummate professional, and works harder than anyone I've ever seen on a dealership floor. The Gen These guys are amazing. My salesman, Jon, is a consummate professional, and works harder than anyone I've ever seen on a dealership floor. The General Manager, Hunter, is the only dealership GM I've ever seen who sits down with customers and sincerely cares. The service department held onto my truck, at great expense to them, in order to work through a manufacturing defect with some after-market add-ons to my Tacoma. Such dedication is unheard of. After purchasing cars through the U.S. for the past 30 years, I finally found a dealership that treats customers as friends. More
by ChrisGLE
Employees Worked With
Jon Ward, Hunter Johnson
April 05, 2017
Responsive, respectful, and a really good deal! From the moment we walked into the dealership, we were met with helpful individuals (Deon Wiggins and Jose Vidrios) who were willing to (1) answer all From the moment we walked into the dealership, we were met with helpful individuals (Deon Wiggins and Jose Vidrios) who were willing to (1) answer all of our questions, (2) allow for "real life" test drives, and (3) be open, attentive, and respectful of our negotiation position. While I am not a big fan of the negotiation process (and is one of the reasons it was 12 years between new cars), we never felt pressured, and Bill Penney Toyota was truly interested in earning our business. Simply put, they offered us a deal that we couldn't pass up. While it did take a little longer than expected to complete the deal, we understood it takes time to get the car cleaned up and the paperwork set for our signatures. There have been a couple requests we made to Jose to get the car "just right;" he was able to accommodate us for both of these in what we felt was "above and beyond" the call of duty. More
by HuebyDad
Employees Worked With
Jose Vidrios, Deon Wiggins, Wayne Lurvey
April 03, 2017
Tim made it easy! Tim Bunch was beyond helpful. We ordered a new Camry Hybrid from him. Great guy! Great experience! Love my hybrid! Would highly recommend this dealers Tim Bunch was beyond helpful. We ordered a new Camry Hybrid from him. Great guy! Great experience! Love my hybrid! Would highly recommend this dealership More
by Mcloyd
Employees Worked With
Tim Bunch
March 22, 2017
Very Good My only complaint is it took 4 hrs to buy a truck. Getting into finance took all day but other then that Very Good service My only complaint is it took 4 hrs to buy a truck. Getting into finance took all day but other then that Very Good service More
by Mike
Employees Worked With
Vernon Mason
March 02, 2017
Easy car buying The best car buying experience!! The staff made me feel in control and I got the deal I wanted . No pressure to buy and they listen to what I had to The best car buying experience!! The staff made me feel in control and I got the deal I wanted . No pressure to buy and they listen to what I had to say. I felt that the staff are up to par on there product lines , too . I will definitely be be back when it's time to trade . Thanks! More
by Andy Walker
Employees Worked With
Hunter Johnson
