Bill Penney Toyota

Poor Service While I had a great experience when purchasing my Toyota two years ago at Bill Penny, I have been very disappointed in the quality of service received While I had a great experience when purchasing my Toyota two years ago at Bill Penny, I have been very disappointed in the quality of service received at the Service Center. I returned to Bill Penny after receiving recommendations from service centers in other states (while I was travelling) to have the axle looked at due to a bend causing unusual wear on the back tires. The representative who assisted me at the Service Center insisted that I pay twice the diagnostic fee for an alignment because I'd been taking it somewhere where they didn't know what they were doing AND that it could also be my tires because they were cheap since he'd never heard of that brand. While I understand the necessity of honesty and proper pricing when dealing with a customer, the condescending attitude with which I was met was unacceptable for a business that claims to have great customer service. More

Service Matthew greeted me in line and knew I had an appt with Carrie...what a memory that guy has!! Carrie greeted me as she has done for the past 6 years a Matthew greeted me in line and knew I had an appt with Carrie...what a memory that guy has!! Carrie greeted me as she has done for the past 6 years and was pleasant as usual. The team at Bill Penney always makes my visit a pleasant experience. More

Go see Carrie! Bill Penny service just helped me with the easiest service visit of my life. I felt completely catered to. I would highly recommend them to anyone in Bill Penny service just helped me with the easiest service visit of my life. I felt completely catered to. I would highly recommend them to anyone in the area. More

Best Service in Town While traveling we had car problems and stopped in Bill Penny for service. We were taken care of 100% and waited while the car was fixed, and we were While traveling we had car problems and stopped in Bill Penny for service. We were taken care of 100% and waited while the car was fixed, and we were back on our way. Car problems while traveling never go that smoothly. Thanks Bill Penny service Department. More

Service Justin at the Huntsville Alabama dealership in the service department is the BEST. He always greets you with a smile and makes sure to give you the BE Justin at the Huntsville Alabama dealership in the service department is the BEST. He always greets you with a smile and makes sure to give you the BEST customer service. He never disappoint and looks out for his customers. Thank you More

Very helpful Glenn was very friendly and easy to work with! I would recommend working with him if possible. Very clean waiting room and bathrooms as well. Glenn was very friendly and easy to work with! I would recommend working with him if possible. Very clean waiting room and bathrooms as well. More

Sales department is great. Service department is TERRIBLE! I brought my newly purchased 6 month old Tacoma in to utilize my tire warranty. I would strongly advise not to purchase a tire warranty ever because i I brought my newly purchased 6 month old Tacoma in to utilize my tire warranty. I would strongly advise not to purchase a tire warranty ever because it's no good anyway. I didn't run over anything in the road, the tire popped and I lost air. Should have been a simple claim right? I had 4100 miles. I took it into Bill Penney service department because it was the dealership where I purchased it and assumed I'd get the great service that I did while I was purchasing. Wrong again. The service technican, Libby, was great. She kept in constant contact with me and answered all my questions. Her boss, Larry Osborne, was not. He kept saying that I hit something and it was up to him to make a claim and insisted the tire didn't fail. After arguing back and forth with him through Libby, (it wasn't her fault and I felt bad for her and still feel bad she has to work with a boss like that.) Mr. Osborne said that he would split the cost of the tire with me. He said my portion was $120.00. I am not stupid and knew the tire didn't cost that much. I had 3 different places quote me less, but I couldn't get the tire within a reasonable time. I called Toyota in Scottsboro and Tim, the service manager, said the tire was only $150. So what was Mr. Osborne "splitting" with me? I told him and he said he would split the cost of that for me. If the tire cost $120 then be honest and say that instead of trying to lead me to believe a lie. I still had to pay $75 for a tire that should have been free because of the tire warranty. While talking to Mr. Osborne face to face I could tell that he was an egotistical chauvinist. He kept saying it was he that made the decision like he's some hot shot. He was very rude. I wonder how many people that he screws over. Please do your research on prices and parts before going into that service department. I would try and go somewhere else, its a rip off with horrible service. I even had my AUX cord broken when I got my truck back. I will never use the service department again! I wish I could rate Libby separately. She was very professional and friendly. My experience would have been much worse if not for her. She deserves a raise! More

Love My Camry!! I am so very happy with the Bill Penney Toyota Staff!!! Also have taken my Camry there and happy with the excellence in Service too!!! I am so very happy with the Bill Penney Toyota Staff!!! Also have taken my Camry there and happy with the excellence in Service too!!! More

Service Great service dept. prices are great and the wait wasn't long at all. While waiting on my car I walk over to Parts Dept to check on some parts for my Great service dept. prices are great and the wait wasn't long at all. While waiting on my car I walk over to Parts Dept to check on some parts for my Tundra and the guy in parts named Victor was great to work with and very helpful. More

Exemplary! Bill Penny Toyota provides the customer with service that sets the bar high. Their waiting lounge is comfortable with all amenities, their employees a Bill Penny Toyota provides the customer with service that sets the bar high. Their waiting lounge is comfortable with all amenities, their employees always look out to provide transportation and finally, the automobile gets the finest attention. More