Bill Penney Toyota

FRAUDI bought a 2017 Subaru Forester. It has a sticker FRAUD I bought a 2017 Subaru Forester. It has a sticker that says Battery in the green. To the normal, sensible person that would mean the battery FRAUD I bought a 2017 Subaru Forester. It has a sticker that says Battery in the green. To the normal, sensible person that would mean the battery is good. 2 weeks later the battery died. Took it to be tested before going back to Bill Penny and was informed there was no way they didn’t know the battery was bad. Went back to Bill Penny and was informed I bought as is, plus got $2000 off so what if the battery was bad. Now have to take somewhere to a mechanic because it is obvious that there maybe current issues that weren’t disclosed. As Not disclosing known issues is FRAUD!!! I am not the first they have defrauded DO NOT BUY FROM THESE PEOPLE.. More

PSA: DO NOT USE Bill Penney Toyota's Service department. We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the last few times things seemed off. At least TWICE now they have failed to change the oil when they clearly documented that they changed it. The last time my husband called them out on it and they made it right, but a routine oil change, tire rotation, and recall fix took almost 4 hours.... RIDICULOUS!!! Let's not mention the fact that he is currently in the garage ROTATING the tires that they said they rotated and CLEARLY did NOT rotate. I would be more pissed off had we been paying for these, but we are still under the Penney Perks. So, be forewarned that you are probably paying for things they aren't doing and running the risk of ruining your car. Penney Perks or not, we will likely be taking our vehicles to Tire Discounters from here on out because they have always done a great job and in a very timely manner. We will be contacting the corporate office as this is UNACCEPTABLE business practices!!!!! More

Nope. This service department sucks. They never ever reset anything. Every time I go there for my “free” device I’m there at least 2 hours and then have to go back because they don’t reset things after reset anything. Every time I go there for my “free” device I’m there at least 2 hours and then have to go back because they don’t reset things after service. Nope. Never again. One time they tried to sell me tires because they found a nail in my tire. I didn’t buy and there was nothing ever wrong with my tire. More

VERY RUDE SERVICE DEPT. On May 28 2020 I dropped off my Toyota RAV4 for Oil Change and Tire Rotation. Upon arrival Chris explained to me I need a change the Air Filter, This On May 28 2020 I dropped off my Toyota RAV4 for Oil Change and Tire Rotation. Upon arrival Chris explained to me I need a change the Air Filter, This car has 26,000 miles on it, so I agreed. I have Toyota Preferred Care, so my oil change and Tire rotation was FREE. Went to pick up my Vehicle I owed a Whopping $290.00 for a air Filter. WOW that must be some more air Filter. I discussed this with him , Chris Informed me he wrote the Tickent Correctly, he does not write things wrong...VERY RUDE did not like me questioning the Price. So I paid the Bill. Later I wanted to talk to the Service Manager Named Mac, Never got a return call or anything! Please do not use these People. In today's world there is so many more dealerships to choose from. Rhonda Dempsey New Hope Alabama More

Love my new van the person james Jackson was very knowledgeable guided me with the safety functions 2020 sienna van. Very professional and direct and pleasant knowledgeable guided me with the safety functions 2020 sienna van. Very professional and direct and pleasant More

Ramsee was awesome!! I highly recommend him and Bill Penney Toyota to anyone! He was very helpful and patient with my decision. I never want to go anywhere else! Penney Toyota to anyone! He was very helpful and patient with my decision. I never want to go anywhere else! More

I took my new Camry to the service department to have nitrogen added to my tires and was told that they only fill them one time per year. The tires were low when I bought it two weeks ago. On another vis nitrogen added to my tires and was told that they only fill them one time per year. The tires were low when I bought it two weeks ago. On another visit just one week later I took my car back because the factory tint was peeling and had bubbles. They did a poor job of fixing the window tint and scratched the door. I am very unhappy with their parts and repair department. I will be finding another dealer to do my maintenance and warranty work. More

Dodge Challenger Experience We recently purchased our 2015 Dodge Challenger from Bill Penny in Huntsville. Our salesman Willie Goodlow was wonderful helping us with everything fr We recently purchased our 2015 Dodge Challenger from Bill Penny in Huntsville. Our salesman Willie Goodlow was wonderful helping us with everything from the financing to having our car washed for us while we waited. I would highly recommend Willie for any of your purchasing needs at Bill Penny. We enjoyed all aspects of our experience while there. Thank you Willie Goodlow and Bill Penny for making our car purchase as smooth as possible. More

Service is Horrible I called to make an appointment to get the oil changed and tires rotated on my Camry and was given a date and time to come in. I arrived ten minutes e I called to make an appointment to get the oil changed and tires rotated on my Camry and was given a date and time to come in. I arrived ten minutes early and they checked in my vehicle. I told them I would be waiting for it to get done. After 1 hour and 45 minutes I went to check to see what was taking so long and was told my vehicle had not even been started yet. The service rep said they were behind schedule and had been all day. After another hour they called and told me my car was done. The service rep then walked me out to their finished service lot only to discover my car was not there. The service rep said they would go find it and then shortly returned back to me to say that my car was not done that they messed up which car was completed. Finally, after over 3 hours they were able to complete a simple oil change and tire rotation. I told the service rep that if they are behind why don't they call and tell the customer so they can come in when the car will actually be serviced. The response was that is a good idea. I also asked why I wasn't told when I checked in that they were so far behind and received no answer. I bet if I came in 3 hours late for my scheduled appointment they would have refused to complete my car that day. However, they seem perfectly okay with giving me the time they want me to come in and then be so far behind it takes them 3 hours to do a 45 minute job all while not mentioning anything to me the customer. The only reason I gave them a one star rating is because there was not a lower option. More

Do not go to service car there!Do not use body shop.either Have had some problems back with my Celica a/c. They did add freon, but never checked for leaks. A few weeks,later,jad to bring it back. They recharge Have had some problems back with my Celica a/c. They did add freon, but never checked for leaks. A few weeks,later,jad to bring it back. They recharged me again for freon, whick came out close,to a $100. Today brought the Prius in as TPMS light came on and stayed on after checking all tire pressure. Needed to replace one sensor. After waiting over two hours for the job the brought the car back.. They let the battery run down. I feel every time we go there, they find faults somewhere else. They also charge over $100 more that they did not tell us about it. More