Bill Penney Toyota

So my wife brought her Toyota Prius to Bill Penney Toyota 6/15 for a new 12v battery installed.This battery is installed under the hood not in the rear of the vehicle. The battery was $188.40. The cost of th 6/15 for a new 12v battery installed.This battery is installed under the hood not in the rear of the vehicle. The battery was $188.40. The cost of the install was $148.88. When questioned about that cost they said because it took them an hour to install it and she could talk to the installer if she had an issue. Pretty rude service and I'd be shocked if it took an hour to install that battery. Anyway, we will not be getting her vehicle serviced there anymore. More

I had a great experience purchasing a new 2021 Tacoma from the folks at Bill Penney Toyota in Huntsville. Ed Begovic - the sales manager - kept me updated with the status of my order as the truck was be from the folks at Bill Penney Toyota in Huntsville. Ed Begovic - the sales manager - kept me updated with the status of my order as the truck was being built and Tim Bunch - the finance manager - was easy to deal with as he FedEx'ed the contracts to my home since I live 4 hours away. This is the 3rd new vehicle we've bought here in the last 7 years and we look forward to continuing to do so. More

We went in to just look, but James Jackson came over and was so friendly and knowledgeable about the Camry that we ended up buying. So far went haven’t been disappointed and would recommend Bill Penney Toyo was so friendly and knowledgeable about the Camry that we ended up buying. So far went haven’t been disappointed and would recommend Bill Penney Toyota for a new Camry More

I want to thank Trey for guiding me through some of the features of my newly purchased 2019 Rav4. He was able to assist me over the phone with some questions I had after I had the opportunity to experience features of my newly purchased 2019 Rav4. He was able to assist me over the phone with some questions I had after I had the opportunity to experience the Rav4. Thank you, Toyota Trey! I love my Rav4! More

I was not looking forward to buying a new car but this dealership made the process a breeze. Our salesperson, Charlie Lansdell was friendly, focused on our needs/wants in a vehicle, and handled my husban dealership made the process a breeze. Our salesperson, Charlie Lansdell was friendly, focused on our needs/wants in a vehicle, and handled my husbands disability very well with much kindness. His supervisor, Mario, also was easy and kind to work with. We are enjoying our Rav4! More

Went in to buy a car. LOVED the Rav4. Was going to buy the car from Charlie Landsdell who was AMAZING and I would definitely RECOMMEND him. BUT I did not buy because their floor manager, John Smith, was a the car from Charlie Landsdell who was AMAZING and I would definitely RECOMMEND him. BUT I did not buy because their floor manager, John Smith, was a complete jerk.He came up to us with an attitude automatically. When we told him I couldn't do the price he was throwing at us he got pissed. He wanted to argue. Charlie should definitely go to another dealership, he is too awesome to be working with someone who acts like that and costs him and no telling how many other employees money. SUMMARY: CHARLIE: AMAZING!!!! 10 STARS JOHN: SHOULD BE FIRED! -100 More

Charlie Lansdell was AMAZING. He ran some numbers and gave us a ball park number. The floor manager, John Smith, was VERY RUDE. Refused to come down AT ALL on sticker price and said "ABSOLUTELY NOT". He gave us a ball park number. The floor manager, John Smith, was VERY RUDE. Refused to come down AT ALL on sticker price and said "ABSOLUTELY NOT". He snatched the paper off the desk and walked off. We were never rude and very understanding. He came over and started off with an attitude. I assume he doesn't like people trying to get themselves a better deal or who know what they're talking about. We immediately left and went to Subaru. Now proud owners of a Subaru Forester limited with all the same creature features as the rav4 hybrid we previously looked at. Would much rather give our business to nice deserving people! More

Vic was great to work with! He made the entire process stress-free and easy. I would highly recommend Bill Penney Toyota and Vic to anyone looking to buy a car in the future! stress-free and easy. I would highly recommend Bill Penney Toyota and Vic to anyone looking to buy a car in the future! More

I had a great experience working with Vic 100. we will continue to recommend our friends and family to buy from Vic. Excellent inventory and special incentives. continue to recommend our friends and family to buy from Vic. Excellent inventory and special incentives. More

I scheduled maintenance under the new car service agreement but Tyler Long ordered $130 of additional work that he never got approval from me for. I learned of the additional work when he asked “how agreement but Tyler Long ordered $130 of additional work that he never got approval from me for. I learned of the additional work when he asked “how would you like to pay.” And when I asked for an explanation he said my husband approved it at drop-off. But my husband didn’t drop it off. I did. He actually tried to blame it on my husband. That’s horrible service. :/ More