Bill Penney Toyota

Mr. Willie Goodlow is absolutely amazing! He greeted my husband and I with a warm smile, as I was referred to him by a good friend. We told Mr. Willie our issues and what we were looking for in a car. He m husband and I with a warm smile, as I was referred to him by a good friend. We told Mr. Willie our issues and what we were looking for in a car. He made it happen! I love how genuine is and how he works to ensure you drive off the lot with not only a good car but something that isn’t going to put you in debt. He took care of my car needs and we had a good time doing it with him! More

Completely stopped responding to my repeated emails. I was interested in ordering a vehicle, but got nowhere with emails or calls. I am so glad they showed their true colors before I decided to do busines was interested in ordering a vehicle, but got nowhere with emails or calls. I am so glad they showed their true colors before I decided to do business with them. So unprofessional. More

My wife and I came to bill Penny looking to lower our payment from our current vehicle and find something that would fit our family of six. We were very interested in some used mini vans and willing to t payment from our current vehicle and find something that would fit our family of six. We were very interested in some used mini vans and willing to trade our 2020 Hyundai Palisade. After seeing there was nothing that peaked our interest, the salesman showed us a brand new 2022 Outlander. The car is very nice and had a third row just like we needed. Well, after buying the vehicle, which was mostly a smooth process, the next day we loaded up the car (which includes a 1 month old car seat, a two year old car seat, a 17yr and a 10 yr old 😳 we quickly discovered this car could not fit our needs. After calling two days after purchase and 100 miles later, these people are not willing to take the car back. They said we would take a loss on it because it was used now. Even though we purchased it with 345 miles on it and only put a 100on it. I was willing to swap it for a used mini van of theirs even though I wanted our car back but they told us that was not an option. After looking at the contract they have a lot of fees that they do not mention. Like a $600 docking fee, aka a fake fee and a $998 dealer fee. Oh and we were told this a 4.1 interest rate and it was a 4.28. They really did get over on us good 😀 I hope it feels great to screw over a family with 4 kids with two of the kids being babie. More

I had a great experience at Bill Penney. Jimmy Jones was the best. I would recommend them to anyone. the best. I would recommend them to anyone. More

We were very disappointed and xxxx off the way John Smith treat us. He was mean and has no customer service skills. In the last 3 years, our family had purchased 4 Rav4 and 2 Tacoma truck from this dea Smith treat us. He was mean and has no customer service skills. In the last 3 years, our family had purchased 4 Rav4 and 2 Tacoma truck from this dealership. Three months ago I brought in my brother to look for a Tacoma truck, and the salesman was nice and help us found the truck we want then John Smith's turn come to talk with us about the price/deal. He was mean and rude to us then we decided to walk out and went to Serra dealership to buy the truck for my brother. Yesterday, my wife and I went the dealership to look for a 2021 Rav4 for our daughter. Mr. Vernon Mason was very nice and professional, he helped us found the Rav4 we want, then come the floor manager John Smith turn. The moment I saw John came, I knew immediately that he was going to ruin everything we work for. Again he was rude and acted like he does not care to make the sale. We are a business owner and we always treat and care our clients with respect and professional. Now we may have go to Serra again for the car or even thinking to get a Honda CRV for our daughter because we are sick of Mr Smith behavior. Very bad experience, unprofessional. Have a good day. More

So my wife brought her Toyota Prius to Bill Penney Toyota 6/15 for a new 12v battery installed.This battery is installed under the hood not in the rear of the vehicle. The battery was $188.40. The cost of th 6/15 for a new 12v battery installed.This battery is installed under the hood not in the rear of the vehicle. The battery was $188.40. The cost of the install was $148.88. When questioned about that cost they said because it took them an hour to install it and she could talk to the installer if she had an issue. Pretty rude service and I'd be shocked if it took an hour to install that battery. Anyway, we will not be getting her vehicle serviced there anymore. More

I had a great experience purchasing a new 2021 Tacoma from the folks at Bill Penney Toyota in Huntsville. Ed Begovic - the sales manager - kept me updated with the status of my order as the truck was be from the folks at Bill Penney Toyota in Huntsville. Ed Begovic - the sales manager - kept me updated with the status of my order as the truck was being built and Tim Bunch - the finance manager - was easy to deal with as he FedEx'ed the contracts to my home since I live 4 hours away. This is the 3rd new vehicle we've bought here in the last 7 years and we look forward to continuing to do so. More

I want to thank Trey for guiding me through some of the features of my newly purchased 2019 Rav4. He was able to assist me over the phone with some questions I had after I had the opportunity to experience features of my newly purchased 2019 Rav4. He was able to assist me over the phone with some questions I had after I had the opportunity to experience the Rav4. Thank you, Toyota Trey! I love my Rav4! More

We went in to just look, but James Jackson came over and was so friendly and knowledgeable about the Camry that we ended up buying. So far went haven’t been disappointed and would recommend Bill Penney Toyo was so friendly and knowledgeable about the Camry that we ended up buying. So far went haven’t been disappointed and would recommend Bill Penney Toyota for a new Camry More

I was not looking forward to buying a new car but this dealership made the process a breeze. Our salesperson, Charlie Lansdell was friendly, focused on our needs/wants in a vehicle, and handled my husban dealership made the process a breeze. Our salesperson, Charlie Lansdell was friendly, focused on our needs/wants in a vehicle, and handled my husbands disability very well with much kindness. His supervisor, Mario, also was easy and kind to work with. We are enjoying our Rav4! More