Bill Penney Toyota

Wonderful... everyone was very nice, friendly and respectful....I like the vehicle that I purchased.Me and my mom couldn't be more happier.....(Cherrelle T.) respectful....I like the vehicle that I purchased.Me and my mom couldn't be more happier.....(Cherrelle T.) More

I took my truck in for service due to a miss/jolt when accelerating and there was no check engine light on. I left it there for 3 days before they notified me that couldn't find any issues. They notated accelerating and there was no check engine light on. I left it there for 3 days before they notified me that couldn't find any issues. They notated on the receipt that they felt the miss/jolt and recommended a list of services starting with a transmission flush and an ECM flash. I agreed and $400.00 dollars later, the services were done. However, the problem wasn’t fixed and the jolt still occurred. Instead of continuing to throw money at the issue, I decided use an OBD II scanner and review live data while driving. I hooked up the scanner and while driving the miss/jolt happened. I read all the different categories on the scanner and got to the misfire data. It stated I had a misfire in cylinder 3. I pulled the plug in cylinder 3 and it was in bad shape. So I pulled all the plugs and they were all in bad shape. I changed the plugs and now the truck runs smooth as silk. I am wondering why the services department never used a scan tool with live data reading or thought to pull and check a plug with the symptoms I was experiencing. They notated they felt a miss. I don’t feel like they spent any time looking for the issue. For the money spent, I expect more. More

I had a great experience buying my first pickup with Robert Pears. He made me feel comfortable and was very knowledgeable and professional. Robert Pears. He made me feel comfortable and was very knowledgeable and professional. More

Wanted to purchase a Rav from this dealer and test drove with Jimique (Jimmy), he was great and I wanted to buy from him. We showed up and he wasn’t there so Ramsee Miller and John Smith were handling us. R with Jimique (Jimmy), he was great and I wanted to buy from him. We showed up and he wasn’t there so Ramsee Miller and John Smith were handling us. Ramsee was talking about Jimmy in a negative way and laughed at the vehicle I was driving. They brought a car estimate for six thousands dollars over what Jimmy initially told us and what the car was worth. Not to mention that it was eight thousands dollars over the toyota website and KBB market value. Found a better dealer not far away with a RAV4 Hybrid with every feature! Save your time, go elsewhere. More

Love my new 2022 corolla. It was great working with Jeremy Flemig. He is knowledgeable, professional and helped me through the buying process. My sister recommended Jeremy as he sold her family a veh Jeremy Flemig. He is knowledgeable, professional and helped me through the buying process. My sister recommended Jeremy as he sold her family a vehicle last year. I’m a happy customer. More

Mr. Willie Goodlow is absolutely amazing! He greeted my husband and I with a warm smile, as I was referred to him by a good friend. We told Mr. Willie our issues and what we were looking for in a car. He m husband and I with a warm smile, as I was referred to him by a good friend. We told Mr. Willie our issues and what we were looking for in a car. He made it happen! I love how genuine is and how he works to ensure you drive off the lot with not only a good car but something that isn’t going to put you in debt. He took care of my car needs and we had a good time doing it with him! More

Completely stopped responding to my repeated emails. I was interested in ordering a vehicle, but got nowhere with emails or calls. I am so glad they showed their true colors before I decided to do busines was interested in ordering a vehicle, but got nowhere with emails or calls. I am so glad they showed their true colors before I decided to do business with them. So unprofessional. More

My wife and I came to bill Penny looking to lower our payment from our current vehicle and find something that would fit our family of six. We were very interested in some used mini vans and willing to t payment from our current vehicle and find something that would fit our family of six. We were very interested in some used mini vans and willing to trade our 2020 Hyundai Palisade. After seeing there was nothing that peaked our interest, the salesman showed us a brand new 2022 Outlander. The car is very nice and had a third row just like we needed. Well, after buying the vehicle, which was mostly a smooth process, the next day we loaded up the car (which includes a 1 month old car seat, a two year old car seat, a 17yr and a 10 yr old 😳 we quickly discovered this car could not fit our needs. After calling two days after purchase and 100 miles later, these people are not willing to take the car back. They said we would take a loss on it because it was used now. Even though we purchased it with 345 miles on it and only put a 100on it. I was willing to swap it for a used mini van of theirs even though I wanted our car back but they told us that was not an option. After looking at the contract they have a lot of fees that they do not mention. Like a $600 docking fee, aka a fake fee and a $998 dealer fee. Oh and we were told this a 4.1 interest rate and it was a 4.28. They really did get over on us good 😀 I hope it feels great to screw over a family with 4 kids with two of the kids being babie. More

I had a great experience at Bill Penney. Jimmy Jones was the best. I would recommend them to anyone. the best. I would recommend them to anyone. More