Bill Penney Toyota

Called 6 times the past year about the issue with battery recall. First 3 times no one there had heard about it, last 3 times no call back. Appts. mean nothing, was there to get the outside mirror replaced a recall. First 3 times no one there had heard about it, last 3 times no call back. Appts. mean nothing, was there to get the outside mirror replaced and was there 3 hrs. So, I’m trading my 2018 Rav 4 with 26,000 miles in for a newer model soon - at a different dealership. More

I was greeted promptly upon arrival then directed to the proper department. We proceeded to test driving the vehicle & proceeded to purchasing the vehicle. The complete process was simple & quick. Thanks proper department. We proceeded to test driving the vehicle & proceeded to purchasing the vehicle. The complete process was simple & quick. Thanks, I'll be back in the future. More

Terrible customer service from management in used cars! ! Won’t call you back! Put discount tires on used car & car vibrates at high speed. Car was certified!! Was told by another Toyota dealer they would N ! Won’t call you back! Put discount tires on used car & car vibrates at high speed. Car was certified!! Was told by another Toyota dealer they would NEVER put discount tires on certified car! More

Finley Drewery made purchasing our new Toyota as painless as possible. We love our new Prius as possible. We love our new Prius More

Called twice today trying to speak to my service advisor and left messages and never got a call back. I've had my Corolla for 27 months and only have 11500 miles on it and the battery is bad . Every time I and left messages and never got a call back. I've had my Corolla for 27 months and only have 11500 miles on it and the battery is bad . Every time I need to leave or go , I have to get a jump off. Very disappointed. More

I was down on my luck finding a car affordable for me and I met Ian Sherrill and he was awesome. He went above and beyond to help me get a car and drive away today. I appreciate your help Ian and I will be b I met Ian Sherrill and he was awesome. He went above and beyond to help me get a car and drive away today. I appreciate your help Ian and I will be back soon to bring you some more business. Thank you!!! More

Nick Legowski did a great job helping my mom find her RAV4. I recommend working with him. He was very patient and kind answering her many questions. RAV4. I recommend working with him. He was very patient and kind answering her many questions. More

The entire dealership puts customers first. Kris runs a very capable service shop, thank you. Kris runs a very capable service shop, thank you. More

Don't go to this dealership. I went on the website and booked an appointment for my car for oil & lube service. I never got a confirmation back. Booked on Monday and called on I went on the website and booked an appointment for my car for oil & lube service. I never got a confirmation back. Booked on Monday and called on Thursday to see if I had the appointment as scheduled for 11 am. The website was useless to find the booking. Went on the dealer chat line and they were very little help. They sent a message to the service dept. I started calling the service dept. at 7 am and until 8:15 am and no one picked up the line. Received a text message from the Sales Dept. that they were forwarding a message to the service dept. Still no response from the service dept. Called the service dept. and they took a voice mail and said they would call back. One hour later...nothing. I sent a text message to the Sales dept. (since they are the only ones who answer) to cancel my appointment (if I had one). I only wanted a confirmation of the appointment, yet their system doesn't allow it. I have been going to this dealership for over 12 years and their service dept. is awful about getting back to you in a timely manner...if at all. I have had it!!!! I am going to another Toyota dealership. Don't waste your time~ More

Terrible communication and customer service. They were happy to waste 2 days of my time to not complete the work I had an appointment for and didn't have the decency to return my multiple phone They were happy to waste 2 days of my time to not complete the work I had an appointment for and didn't have the decency to return my multiple phone calls to their office and the Toyota Brand Engagement Center. In the end, I took my truck to another dealership and had everything taken care of before lunch. If my truck broke down in Bill Penney's parking lot, I'd still have it towed somewhere else. More