Bill Penney Toyota

This is not typically how I prefer to do business. I’m not a fan of airing ”dirty laundry” but I have never found myself in a situation like this before. I previously provided a great review for Bill I’m not a fan of airing ”dirty laundry” but I have never found myself in a situation like this before. I previously provided a great review for Bill Penney Toyota on Google but recent events are forcing me to update my public thoughts. My salesperson, Ian Sherrill, was and still is great. I have no issues with him or the service he has provided. He is clearly the bright spot in this situation. In summary, I bought a car from Bill Penney Toyota on 11/22/24, due to an issue with the lawn care company breaking the passenger front window in the car and the impending Thanksgiving holiday, replacement glass was delayed and I was not able to take delivery of the vehicle until 12/6/24. I elected to purchase the vehicle as I was assured said vehicle had gone through a rigorous inspection and evaluation and it was the color and equipped the way I would have ordered it from the factory. I had full confidence as this was my 4th vehicle via this brand and each of the previous cars had been relatively trouble free and based on the dealership reviews and my interactions I felt comfortable this was the right move for me. I live 4.5hrs away so it’s not a simple trip across town. I loved the car so it was not an issue and it would give me an opportunity to acclimate to the car on its road trip home. Upon picking up the car on 12/6/2024 and heading back to my home, which again was 4.5hrs away, one hour into the trip the AWD malfunction indicator lit up. I was concerned and messaged Ian my sales guy to let him know that there was a possible problem and to ensure the dealership was aware. I stopped in Birmingham to gas up and when I started the car again the light was off. I thought that it was a simple glitch but 20 mins later the light came back on. The car drove normally otherwise so I proceeded home carefully with no other apparent drivability issues. I made an appointment with the local Genesis/Hyundai dealer to have the car looked at on Tuesday Dec. 10, dropped it off that morning and they contacted me later that afternoon to state they needed more time to fully evaluate the issue because the car was showing three different trouble codes and they were not able to identify the main issue. On the afternoon of Dec. 11, 2024, I was notified that the car needs a transfer case replacement. I was flabbergasted as I only drove the car from the dealer to my home since taking possession and in all honesty was beyond heated that I will now have to spend money on MAJOR repairs to a vehicle with only 43,000 miles that I was informed was not only fully inspected and deemed to be fully road worthy but defect free. On 12/12/2024I picked up the car from the local Genesis/Hyundai dealer and was presented a repair estimate of $6.469.80 for a car on which I have not yet made the first monthly payment and that I’m not able to safely or confidently operate as it sits. I am fortunate that nothing adverse happened from a safety perspective on the return trip from Huntsville to my home on 12/6/2024. I have reached out to leadership at Bill Penney Toyota for assistance in resolving this situation amicably for all parties involved but as of yet I have had no interaction, contact, or follow up. I’m not an unrealistic person and I’m aware that compromise is usually necessary to resolve conflict but now is the time for action and not silence. Bill Penney Toyota, I’m waiting. More

Charged my wife $360 for a tire on a 2024 Rav4 that is 5 months old. Found the same tire at two other places for $198. They won't return my calls or e mails . Con artists and thieves at this dealership. months old. Found the same tire at two other places for $198. They won't return my calls or e mails . Con artists and thieves at this dealership. More

Called 6 times the past year about the issue with battery recall. First 3 times no one there had heard about it, last 3 times no call back. Appts. mean nothing, was there to get the outside mirror replaced a recall. First 3 times no one there had heard about it, last 3 times no call back. Appts. mean nothing, was there to get the outside mirror replaced and was there 3 hrs. So, I’m trading my 2018 Rav 4 with 26,000 miles in for a newer model soon - at a different dealership. More

I was greeted promptly upon arrival then directed to the proper department. We proceeded to test driving the vehicle & proceeded to purchasing the vehicle. The complete process was simple & quick. Thanks proper department. We proceeded to test driving the vehicle & proceeded to purchasing the vehicle. The complete process was simple & quick. Thanks, I'll be back in the future. More

Terrible customer service from management in used cars! ! Won’t call you back! Put discount tires on used car & car vibrates at high speed. Car was certified!! Was told by another Toyota dealer they would N ! Won’t call you back! Put discount tires on used car & car vibrates at high speed. Car was certified!! Was told by another Toyota dealer they would NEVER put discount tires on certified car! More

Finley Drewery made purchasing our new Toyota as painless as possible. We love our new Prius as possible. We love our new Prius More

Called twice today trying to speak to my service advisor and left messages and never got a call back. I've had my Corolla for 27 months and only have 11500 miles on it and the battery is bad . Every time I and left messages and never got a call back. I've had my Corolla for 27 months and only have 11500 miles on it and the battery is bad . Every time I need to leave or go , I have to get a jump off. Very disappointed. More

I was down on my luck finding a car affordable for me and I met Ian Sherrill and he was awesome. He went above and beyond to help me get a car and drive away today. I appreciate your help Ian and I will be b I met Ian Sherrill and he was awesome. He went above and beyond to help me get a car and drive away today. I appreciate your help Ian and I will be back soon to bring you some more business. Thank you!!! More

Nick Legowski did a great job helping my mom find her RAV4. I recommend working with him. He was very patient and kind answering her many questions. RAV4. I recommend working with him. He was very patient and kind answering her many questions. More

The entire dealership puts customers first. Kris runs a very capable service shop, thank you. Kris runs a very capable service shop, thank you. More