Bill Penney Ford

I called the dealership twice in one day to confirm that a specific car (Hyundai Elantra) was available. A salesman, Russell Smith, told me the car was indeed available and he was looking at it. I drove fro a specific car (Hyundai Elantra) was available. A salesman, Russell Smith, told me the car was indeed available and he was looking at it. I drove from Birmingham to Jasper in my mother's car to Maloy, where I found that the car I had called about was not on the lot. I was told the following things by various the staff while I was there: The car was sold yesterday, the car was sold last week, Russell is at lunch, Russell is out of town, why don't you take a look at this new Ford Focus? An hour of driving, plus gas, down the drain. Not mention the place was poorly kept and unorganized. I would not trust financing with an operation like this one. More

This woman is very rude she was rude to my 78 year old father who was there to have service done and while waiting I observed her being rude to another customer as well as one of the young men who was wor father who was there to have service done and while waiting I observed her being rude to another customer as well as one of the young men who was working there. With people like her meeting the public this company is bound to have more problems. We do not have to use this Dealership for service as we are located closer to Birmingham than Jasper, AL. We will not use this dealer for service again as long as Renee is handling the service dept. The price for the work being done seems rather high to me although when my Father asked to talk to a service person about the problem she told him that she could not pull someone off their job just to talk with him or he could make an appt and then bring the car back. The steering was making a noise and he was afraid to drive it 30 miles back home. The work has not been completed as of yet so the quality of work can not be assessed although it will carry a warranty. More