Bill Penney Ford

Wonderful experience! Brandon was very easy to work with and made our first time purchase at this dealership very quick and smooth! Would highly recommend him and this dea Brandon was very easy to work with and made our first time purchase at this dealership very quick and smooth! Would highly recommend him and this dealership. More

Jason was great! I recommend him to anyone! Come and see him at Bill Penny Ford of jasper I recommend him to anyone! Come and see him at Bill Penny Ford of jasper More

Kelly Blansit was Amazing! He made the entire process painless and easy to navigate. I’ll never go anywhere else He made the entire process painless and easy to navigate. I’ll never go anywhere else More

I inquired about a specific vehicle and immediately was contacted by Hayden Yerby. He provided excellent information and all the tools needed to make a great decision. Information was provided for future s contacted by Hayden Yerby. He provided excellent information and all the tools needed to make a great decision. Information was provided for future service and exactly what to expect. This dealership made an important decision with ease and trust. I will send everyone I know that is searching for a vehicle to Hayden and this dealership. We love our 2021 F 150! More

LIES LIES LIES! !!! So we make deal on the truck and the sales guy Mike was really nice on the phone and he sends me some videos of the truck and walks around it insi !!! So we make deal on the truck and the sales guy Mike was really nice on the phone and he sends me some videos of the truck and walks around it inside and out. He goes on in the video telling me what options was on the truck and the cameras and he said the truck had the 5th wheel prep package and this was a big issue for me buying a f250 diesel because I have a big trailer I need to pull all the time. My truck had finally bit the dust. So we move along and I see a $1000 add on to the price so I say what’s this for and he says we added HUSKY LINER TYPE MATS TO THE TRUCK BUT THEY MADE BY FORD , has paint protection ceramic coating and nitrogen filled tires. I said I DONT WANT THAT BECAUSE I CAN DO ALL THAT WAY CHEAPER AND HIS WORDS WERE ITS ALREADY INSTALLED CANT DO ANYTHING ABOUT IT SO I AGREED TOBTHE CHARGE. So when I get there to pick up the truck the mats wasn’t in the truck and I ask where they are and he said I go get them we don’t leave in truck until delivery which is fine. So he comes out and goes to put them in truck and they say F150 on them and I have a f250 so I say wrong mats and he said that’s all they had. I say you told me I had to take package cause. It was already installed and now you don’t have them. So finally after arguing and get that straight I’m looking at my NEW TRUCK and it’s raining out and I look at my shifter and the chrome piece is missing off the end so I say something to him and he says we will order you one. I asked that he take one off truck in lot and put on my truck and replace it on there when part comes in. I spend 70 k on a truck I want it to be together before I leave with it as would anyone else buying and spending that kind of money. So they WOULDNT DO THAT NOW IM PISSED OFF. I’ll crank truck up and the truck has right at 1400 Miles on the truck and I bought a NEW truck and they had no excuse but they lied to me the whole time during this deal and I had to have a truck so I say won’t get my business again and leave. I get home and get ready to hook up my gooseneck trailer and there is NO 5th WHEEL PREP PACKAGE OR BALL ETC. NOW IM FURIOUS!!! I call and speak to manager about this and he said I should’ve looked before I left and hung up on me. I have called FORD AND FILED 4 COMPLAINTS AND NO RESPONSE FROM THEM. AND COME TO FIND OUT THEY HAD SOLD THIS TRUCK TO SOMEONE BEFORE ME AND THEY BROUGHT IT BACK AND FORD TOLD ME THAT BECAUSE WARRANTY WAS REGISTERED 3 MONTHS BEFORE I PURCHASED THE TRUCK !!!!! PLEASE BE CAREFUL WHEN DEALING WITH THESE PEOPLE SO YOU WONT GET LIED TO AND SOLD SOMETHING AND USED TRUCK CLAIMING TO BE NEW. I HAVE PROOF AND VIDEOS VERIFYING MY COMPLAINT AND CASE. More

EASY TO WORK WITH AMANDA IS THE ONE I dealt with and she was great! I UNDERSTOOD EVERYTHING SHE TOLD ME. SHE ALSO EXPLAIN ALL THE DETAILS OF THE CAR. SHE WENT OUT OF AMANDA IS THE ONE I dealt with and she was great! I UNDERSTOOD EVERYTHING SHE TOLD ME. SHE ALSO EXPLAIN ALL THE DETAILS OF THE CAR. SHE WENT OUT OF HER WAY TOO MAKE THE PROCESS EASY FOR ME. More

a breath of fresh air These people are the real deal!!!!! They were able to get me in with a full schedule on a Friday after lunch and get the Ford F-150 back to me before These people are the real deal!!!!! They were able to get me in with a full schedule on a Friday after lunch and get the Ford F-150 back to me before the end of the day.they fixed it fast and fixed it right the first time....... They also were able to do better than their initial quote,..... which is always nice...... I will recommend thesr guys to my friends and family! More

I had to bring my car in for and electrical problem. Liz was very pleasant made the whole process very easy. She kept me updated on the progress off my car and gave me a fair price for the repairs to be don was very pleasant made the whole process very easy. She kept me updated on the progress off my car and gave me a fair price for the repairs to be done. In all yes I would recommend this dealer for service. More

On Thursday, August 2, I drove my 16 year old daughter 50 miles to see a Jeep Liberty Maloy Ford Lincoln had advertised on Auto Trader. The add had no pictures and was listed for $11,964. I showed Justin t miles to see a Jeep Liberty Maloy Ford Lincoln had advertised on Auto Trader. The add had no pictures and was listed for $11,964. I showed Justin the Auto Trader add on my phone and ask if they had the vehicle. He found the truck and brought it around. We drove it and found it to be nice. Justin left us for a few minutes to get the CarFax and check our trade-in value. He returned and said, "Now what price did you say you saw that on Auto Trader for?" I went back to the phone and the price had been changed on Auto Trader to $13,864. He looked at us like we were trying to pull one over on HIM. I left livid and drove back to my office where I still had the browser opened to that Auto Trader search. It had the original price and I took a screen shot. I called back on Saturday to have them honor the price. They said, "Sorry, we are running someone's credit on that Jeep right now." Coincidence? Doubtful! Be VERY careful if you find that you MUST do business with Maloy. More

Confirmed in email that an F150 was available. The next morning Tammy called to assure me that the truck was there and I confirmed that I would be there around 11:00 to see it. There were also a couple of morning Tammy called to assure me that the truck was there and I confirmed that I would be there around 11:00 to see it. There were also a couple of others on the website that I was interested in if this one didn't pan out. It wasn't there. "It must be out on a demo drive", they said. Then they decided that it had been sold yesterday. How about the others? Blank stares was all I got. They said that if I could give them a few minutes they could find what I was looking for, so I gave them another shot. They found one, in Kennesaw, GA. Now they wanted my credit information and they'd work up a price. No, you work up a price, then I'll give you my credit information. The printout for this truck they had found was from AutoTrader, with the top portion torn off. We could still see the dealer's name that had the truck though. While they went back behind closed doors to work up a price, my son looked it up on his iPhone. They came back and quoted me $2400 more than the price that it was listed for by the other dealer not to mention $3,200+ more than the truck I came up there to see. Also, while we were there, my son looked on Maloy's web and counted 29 used F-150's. They actually had 8 on the lot. A classic example of bait-and-switch. A 110 mile trip and a whole Saturday morning wasted. More