Bill Page Toyota

I found a certified used car online at a good price with low mileage. I called ahead and was informed the car was available. I went to the dealership and met with Mark Kern. He was friendly and courteous. I low mileage. I called ahead and was informed the car was available. I went to the dealership and met with Mark Kern. He was friendly and courteous. I purchased the car that day. There was several follow-ups including getting tags and some items left in the traded in car. Mark was responsive and helpful. I have no complaints. More

I have been having my car serviced at Bill Page for four years and have been mostly pleased. The service staff has always been professional and done the work without issue. My most recent visit is why years and have been mostly pleased. The service staff has always been professional and done the work without issue. My most recent visit is why I would rate the service department so low. I went into to have the check engine light VRS off and traction control warning lights diagnosed ($110 fee) which included them hooking up the code reader, reading the code (emissions) and conducting a "smoke test" which checks for a leak. After the test their suggestion was to replace my gas cap. My 2009 SUV has never had a problem with a loose gas cap nor do I think there is anything wrong with my gas cap. When I asked the service manager Moji he explained that they were not just charging people needless diagnostic fees to make money but that there was an extensive diagnostic completed to include the resetting the warning lights. I left angry knowing that the right thing would have been to say tighten your gas gap, if the problem continues we will hook up the code reader and provide a smoke test. The other issue I had was with the climate control making noise. Their explanation was there was debris most likely causing it and they need another $110 to clean the debris out. This was the point when I felt they were trying to take advantage and I asked to speak to the service manager. Moji's explanation of the fees and my comments about an unneeded diagnostic fee resulted in him becoming very unprofessional and me telling him that I would never return. Think twice before visiting this service department. More

I was toying with the idea of trading in my Jeep Wrangler for something slightly more affordable in gas. I chose the Mazda3 and sent out a few emails to dealers with a Mazda3 on the lot. Bill Page was the fi for something slightly more affordable in gas. I chose the Mazda3 and sent out a few emails to dealers with a Mazda3 on the lot. Bill Page was the first to respond. The email providing the contact information for the sales associate (Mark Kern) I would be working with was great. Mark called soon afterwards and we had an appointment for that evening. I was very unsure of my decision, but Mark worked with me through the financials and offered me time to think through the decision. Although I kept my Jeep, I will definitely be back to Bill Page when I am serious about the switch and recommend them to my friends. More

Elsewhere on this site, I wrote a review of my experience purchasing a car from the Bill Page Toyota dealership in Falls Church, VA. But that was just the start of our relationship. I’ve had my Sienna for purchasing a car from the Bill Page Toyota dealership in Falls Church, VA. But that was just the start of our relationship. I’ve had my Sienna for 10 years, and trust Bill Page to do ALL the servicing it needs. I do my part and dutifully take it in for all scheduled service. I’ve been fortunate to have had only a few unexpected problems with my car. Most of my dealings have been with Tu Tran in the Service Department; he’s extremely pleasant and helpful. In all cases, the repairs have been done quickly and efficiently. In one instance relating to a gnarly and somewhat costly repair, Moji Ahmadi was of great assistance in working with Toyota headquarters on my behalf. I remain extremely grateful for his help and willingness to go the extra mile. I decided when I purchased it that nobody would touch my Sienna but Bill Page Service Department. It was a good decision; they have my full faith and confidence. More

I talked with Mr. Young once or twice prior to visiting another Toyota dealer and talking with a couple of more about purchasing a new Toyota Sienna. Once I had a bottom line price from another dealer, I another Toyota dealer and talking with a couple of more about purchasing a new Toyota Sienna. Once I had a bottom line price from another dealer, I called Mr. Young to come and look at a Sienna that he insisted he had in stock. I drove 15 miles only to discover than Bill Page did not have the Sienna. He showed me another Sienna and gave me a line about needing another day or two before giving me a price. I eventually agreed (what else could I do?). He never called me back. He basically wasted three hours of my time and didn't have the common courtesy to call me back. I would not do business with Bill Page again. More

After i return the leased car and sign the new lease he (Johny Kim) go around and chek the car. Later he said i am clear from the 1st lease and can sign second car. Even when he confirmed me if i return a (Johny Kim) go around and chek the car. Later he said i am clear from the 1st lease and can sign second car. Even when he confirmed me if i return at end of lease (at a time i have 2 month and 10000 mile to end lease ) toyota charge me a lot. So I believe him and sign 2nd lease. But After month toyota send a bill for excess wear .... when i am back dealer ship and show him the bill, completely he deny what he said . I REMEBER WHEN I ASK HIM even TO CLEAN THE CAR IN NEIBOUR CAR DETAIL, he says dont worry we take care this, we did this every day .... he get a lot promise . I believe "honest advise not affect the business". may be he dont have experience? I DON'T RECOMMEND THIS DEALER SHIP , if not keep every promise in hard copy. More

I have always entrusted my car with Donnie at Bill Page Toyota. I always get the red carpet treatment. Very professional and courteous. I don't think I'll bring my car to any other dealer. Toyota. I always get the red carpet treatment. Very professional and courteous. I don't think I'll bring my car to any other dealer. More

Before I even reached the door, I was greated by Vernon Monday who was very friendly and made me feel very comfortable to speak to him. His manager, Afroze, was also very outgoing and sincere in his deali Monday who was very friendly and made me feel very comfortable to speak to him. His manager, Afroze, was also very outgoing and sincere in his dealings. This dealership is not high-pressure (I hate high-pressure sales), and was very willing to negotiate and discuss a very reasonable deal in the purchase of a 2013 4-Runner. There were a couple of options that I asked to be added and Vernon has been right on the ball arranging for them to be installed and keeping me informed on when the items would arrive so everything can be completed at once. We have purchased 3 new vehicles from this dealership over the past 4 years. Would I buy from them again? Absolutely, without a doubt. Their service has been super as well. They have a shuttle service to the metro, but since my wife works within a few miles from the dealership, they will even take her to work and pick her up later. I've never had to return a vehicle because the mechanics didn't do the work correctly, as I've had experienced with other dealerships. They do it right the first time. More

I purchased a 2013 Prius Model Two from Bill Page Toyota . Don Peterson was the sales person I ultimately interacted with. I am very happy with the staff at this dealership, which is reinforced by the c . Don Peterson was the sales person I ultimately interacted with. I am very happy with the staff at this dealership, which is reinforced by the comments about this company that are available on our local consumer checkbook website. The entire process required two phone calls, three emails, and a total of 3.5 hours over a five day period. This is by far the easiest and most efficient purchase I have ever had for a car (for a lifetime total of 10 automobiles). More

This review is for their service department. I bought This review is for their service department. I bought my car from them and had a pleasurable experience. My car is due for its first maintenance se This review is for their service department. I bought my car from them and had a pleasurable experience. My car is due for its first maintenance service and out of loyalty, I decided to have it service there as well. I called to setup an appointment and was told that they don't take appointments which was odd. So I decided to take off work early and drove to the dealership. Once there, I was told that it would be an hour and 45 minutes wait. I explained to them that I cannot wait that long and asked them if I can schedule an appointment so I don't have to wait again. They said they don't take appointments. What service departments don't take appointments? Anyways, left the place and vow never to come back again. More