Bill Page Toyota

I just purchased a 2022 Toyota GR86 (Neptune blue) with the assistance of sales consultant John Jerabek, ~755 miles from my home state of Alabama. The entire process was pretty flawless and amazing! This the assistance of sales consultant John Jerabek, ~755 miles from my home state of Alabama. The entire process was pretty flawless and amazing! This was my first time purchasing a car from a dealership, so I really didn't know what to expect. From the start, John was super responsive to my inquiries about payments, details on the car, and answered long text questions, etc. He quickly got me an OTD price at the very first correspondence, providing me with his work and personal phone number. In the first day or so he sent me a HD walk around video of the car, with plenty of detail, and a touch of witty humor, which I appreciated. A few times I accidentally texted him on his off day, but he was always quick to respond, and what he could answer away from the dealership he did, and other inquiries were answered when he clarified the next day with bosses or mechanics. After a few weeks, of back and forth, and a few price changes, offers, offer rejections, etc. we finally met on a price that was reasonable for both me and the dealership. Having had spent a few years living in the DC area, and some research, I realized that the Bill Page Toyota dealership was only 2 miles (practically walking distance) from the East Falls Church Metro stop. Which is only a few stops from either the Dulles or Reagan International Airports. So, if you live out of state, it's actually pretty easy to get to the dealership with just your 2 feet, and they will gladly pick you up just outside the metro stop. After we came to an agreement on price, etc., I simply wired them the funds, and the next day was contacted by my credit union, that there was a bank name discrepancy connected to the account numbers, but after a quick search I realized that the bank's name was simply due to a 2019 bank merger, and renaming. It was quickly cleared up after I talked to my credit union contact, who was obviously just being overly cautious. John also confirmed this and set my mind at ease in the process. So, I went ahead and booked a one-way flight from Alabama for about a week later, before the funds had even cleared. John, always followed up on his promise to reach out to me the next day, etc. whenever I had a question about something, providing real service, and showing a dedication to his customers. I simply had a friend drop me off at the airport at 4:30am. Took a direct, less than two-hour, flight to Reagan International Airport. After I landed, I took a short walk to the metro station, and texted John to let him know I was on my way. He reminded me of the metro stops and directions to go, and which colored lines to take. In no time I was at the Falls Church Metro, and found his Camry, on time and waiting for me. After a short introduction, pleasant conversations, and about a five-minute drive, we were pulling into the dealership, where the bright blue GR86, was cleaned, fueled and waiting for me. I let John know, that coincidentally, I happened to book my flight on my Birthday. He laughed and said, Happy Birthday, and said if he'd known they could have put a ribbon on the car. And I'm certain they would have! After a bit of inspection, we were out for a test drive. I had never driven a GR86 in my life, other than the hundreds of Youtube videos I had watched, and everything was better than expected. In just a short time, I was passed along to Marcello Muttoni, for some final paperwork and information on warranties, etc. Marcello was pleasant to work with, he explained options, and pricing, but wasn't high pressure. He explained the ins and outs of the paperwork and answered my questions. By about 11:30am, I was ready to start the 755-mile trip back. John helped me hook up my iPhone to navigation and I was on my way. That same day I was halfway back, and the GR86 amazed me with every gear change, acceleration and steering input! A birthday I won't forget! thanks John! More

Bill Page Toyota had almost convinced me there were still reputable car dealers. They were the only 1 of 6 dealers I contacted who gave me the out-the-door price I requested by email and didn’t pressure me reputable car dealers. They were the only 1 of 6 dealers I contacted who gave me the out-the-door price I requested by email and didn’t pressure me to buy from their inventory. Then, one month after I bought my RAV4, I discovered they submitted inaccurate information to the VA DMV, putting my credit union loan at risk. They refuse to acknowledge or correct the error and have stopped responding to my calls/emails. Now I may have to drive back to the dealership to fix their mistake. More

Sales teams are group of swindler. Be careful when you picking up your new car. Make sure it's the same car you drove and explained. Otherwise, you may pick up down-graded one than y Be careful when you picking up your new car. Make sure it's the same car you drove and explained. Otherwise, you may pick up down-graded one than you supposed to get or have explained. More

I Recently Bought Toyota Hylander Hybrid XLE 2023 From Bill Page Toyota, I am very Delighted by my Sales Consultant Mr Hamzah who made All the Process Smooth and Great Purchase Experience, Thank you Again Bill Page Toyota, I am very Delighted by my Sales Consultant Mr Hamzah who made All the Process Smooth and Great Purchase Experience, Thank you Again Mr Hamzah for your Outstanding Service and Humbleness 🙏 More

Matthew was very helpful navigating the Costco buyers process and reserving a second vehicle when Toyota indicated the Woodland would not be available until for 8 months. Hamzah took care of us the day process and reserving a second vehicle when Toyota indicated the Woodland would not be available until for 8 months. Hamzah took care of us the day we arrived to purchase the RAV4 PHEV SE. He met us in the parking lot, showed us the vehicle, and then got the paperwork process started. Elvis finished the paperwork, showed us extended warranty and repair options but there was no hards sell. The entire process from walking in to driving away took under 2 hours. This is the fastest purchase I’ve ever made (12th time I’ve purchased a car). Thank you all for making the process quick and painless. More

Kwang Kim is a customer service-oriented professional salesperson. I entered the dealership knowing I wanted a Toyota Camry. Mr. Kim listened to my expectations for a new car. There was no pressure to "u salesperson. I entered the dealership knowing I wanted a Toyota Camry. Mr. Kim listened to my expectations for a new car. There was no pressure to "upgrade" to special features that didn't suit my driving needs, but since I didn't want a white, silver, gray, or black car, he checked his computer and found a lovely blue (Ocean Gem) Camry coming in any day. He walked me through the process, and when I picked up my car, he spent the time to show me how the latest dashboard technology worked. My experience with Mr. Kim and Bill Page Toyota was a great experience. I highly recommend both to anyone looking to purchase a Toyota. More

I wish I could give this dealership zero stars. I brought my Toyota Prius V to Bill Page Toyota for a brake actuator replacement and paid nearly $4,500 for the repair. The work took approximatel I brought my Toyota Prius V to Bill Page Toyota for a brake actuator replacement and paid nearly $4,500 for the repair. The work took approximately three weeks to complete. Within two blocks of leaving the dealership, the brake pedal dropped almost to the floor and a brake warning light appeared. I immediately returned the vehicle. Bill Page Toyota kept it for another week, never contacted me with an update, and only after I called was I told that "nothing was wrong" and that the brakes were operating as designed. Unfortunately, the warning light continued to appear, and the braking system still did not feel right. Because I was concerned about the safety of my vehicle, I took it to another authorized Toyota dealership for an independent inspection. The second dealership verified my concerns and documented multiple brake-system fault codes, including issues involving the master reservoir, brake booster pump motor, and low accumulator pressure. Their technician also raised concerns about the previous repair and questioned whether the replacement component installed was a genuine Toyota OEM part. I returned to Bill Page Toyota with this information, but the Service Manager, Tu Phung, continued to insist that nothing was wrong with the vehicle. This is not simply a customer service issue—it involves a critical brake system and vehicle safety. I have filed complaints with Fairfax County Consumer Affairs and Toyota Motor North America and will continue pursuing this matter until it is resolved. I have been a Toyota owner for more than 40 years, and this has been, by far, the most disappointing service experience I have ever had. More

Smooth transition with purchasing a used Toyota Corolla. Sultan the sales consultant was super helpful and made the process smooth as possible. Sultan the sales consultant was super helpful and made the process smooth as possible. More

Bait‑and‑Switch, Criminal Rate Markup, and a Manager Who Threatened to Keep My Deposit I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbu Threatened to Keep My Deposit I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbuckle. I drove nearly 2 hours from my home based on that low quote. I came in ready to buy, only to discover that Taylor had quoted me for the wrong trim — the one I actually wanted had a slightly higher MSRP. I was immediately passed off to salesman Menelik "Junior" Alemayehu. Before any numbers were discussed, he took me for a test drive — but would not let me leave the parking garage. I drove the truck in circles around the garage. During the drive, he openly admitted he didn't know much about the Tacoma because he "doesn't really sell trucks." After the test drive, Junior disappeared for nearly 20 minutes to run a lease quote. I sat there waiting. When he finally came back, the payment was 1,000 more MSRP. A $1,000 difference in vehicle price does not increase a monthly lease payment by $140. That's not how math works. The difference wasn't the trim — it was the money factor (interest rate) . The original quote used 6% APR ; his quote used 9.5% APR. That's a nearly 60% markup on the interest rate. Pure rate gouging. When I called him on it, he flatly told me he could not negotiate the money factor and would only discuss the vehicle price. I pleaded with him to lower the rate or the price because 9.5% is criminal. His response? He said the discount was "already fair" — at only 4.4% when I had shown him JD Power data proving the average discount is 6%. He then pressured me to choose a vehicle and sign that day, telling me the truck wouldn't last. When I asked about a deposit to reserve it, he asked for $1,000. I asked if the price would be guaranteed if I gave them the deposit. He admitted the price was NOT guaranteed and could increase by the time the truck arrived in a month. I asked him to put in writing that my deposit would be refundable if we couldn't agree on a final price. His response? "A handshake will have to do." He then said: "It would be unethical if I kept your deposit and the price increased that much in a month." — which tells you everything. He knew the price could change, he knew he'd keep my money anyway, and he said it out loud like that made it okay. At that point, he called his manager, Diego Garcia, to see if the dealership would agree to a refundable deposit if the price drastically increased in a month. Diego got on the phone and — in front of me — said: "No, I will gladly keep his money and just sell the car to someone else if he doesn't want it." I stood up, told him this was unacceptable, and walked out. The next day, I received a canned email from Diego Garcia asking if he had "done something to offend me." The audacity is staggering. To be clear: I did NOT give them my $1,000. But the fact that they tried to pressure me into a non‑refundable deposit while refusing to guarantee the price — all while marking up the interest rate by nearly 60% — tells you everything you need to know about how this dealership treats customers. For comparison: Every other Toyota dealership I contacted offers fully refundable deposits and guarantees the negotiated price when you place a deposit. Bill Page Toyota is the only one that refuses to guarantee the price and threatens to keep your money if you walk away. That alone should tell you where to take your business. Do not trust Bill Page Toyota with your money. Get everything in writing. And if Taylor Arbuckle, Menelik Alemayehu, or Diego Garcia are your contacts - run! More

took to the dealership my Toyota 2018 Camry with "engine light on issue " for 4 times in 12 months. Each time with new diagnosis and new charges, total nearly $4000. I felt the mechanics were working ind light on issue " for 4 times in 12 months. Each time with new diagnosis and new charges, total nearly $4000. I felt the mechanics were working independently and not coordinating the service history of the car. More