Bill Page Toyota

Celso is the gem at Bill Page Toyota. After visiting Ourisman in Fairfax, I felt outrageously taken advantage off when my service manager left. It was time to find another dealer. Celso greeted me day Ourisman in Fairfax, I felt outrageously taken advantage off when my service manager left. It was time to find another dealer. Celso greeted me day 1, and 8 years later, he is the man I call when I need service. Attentive and courteous are two attributes that appear to be in really short supply at service departments in dealerships. When I was in the market for a new Prius, I asked him if it mattered whether I bought the car from his dealer from his dealership. While he encouraged me to talk to the sales people, he also promised that it would not make a difference in our relationship. I wound up buying a car in Annapolis, and have serviced it at Bill Page Toyota. Moji Ahmadi, the service manager is also very considerate at that dealership. More

From the first phone call after submitting an internet inquiry, this team was so helpful and professional. Mark phoned me twice and we arranged to meet today at 1PM> I had a question about the vehicle and inquiry, this team was so helpful and professional. Mark phoned me twice and we arranged to meet today at 1PM> I had a question about the vehicle and Tom took the time to look up the information and call me back promptly. David was so knowledgeable about warranties and finance and even that part was relatively easy. We felt respected as customers. Mark was ready with our car when we arrived and answered all our questions, or went to ask and find out. We bought the car right then and there, even though there were other cars available at other dealers. We got a great deal and a really good experience. More

Mark was very helpful and friendly. He made us feel very comfortable in deciding to buy our car. We are very grateful to find people like him! comfortable in deciding to buy our car. We are very grateful to find people like him! More

I contacted Bill Page Toyota via internet in search of a specific vehicle. Within a couple of weeks they located the perfect vehicle for me, detailed it and had it for delivery as promised. Jose Garcia, f specific vehicle. Within a couple of weeks they located the perfect vehicle for me, detailed it and had it for delivery as promised. Jose Garcia, from the internet sales department, initially contacted me with the great news. Although the vehicle had just arrived at the lot, Jose ensured it was ready for my review and inspection. After a test drive I was ready to talk sales. Without pressure, Jose discussed vehicle options and the price was extremely reasonable - well below the market value. After my purchase Bill Page retained the vehicle for a couple of days to ensure it was properly detailed and exceeded my delivery expectations. I've had my Camry for a couple of weeks and have been contacted by Jose as a follow-up which talks to their great customer service. The folks at Bill Page understand customer service and work in the realm of the reasonable; I'll contact them for my next vehicle purchse. More

No push. Understanding our options was like getting friendly advice, no push to buy a particular model. All staff that we dealt with were friendly and courteous. Everyone behaved as though their only i friendly advice, no push to buy a particular model. All staff that we dealt with were friendly and courteous. Everyone behaved as though their only interest was in answering our questions and helping us make a decision that was right for us. More

The only thing that hate more than going to a dentist is to do car shopping or service. Thanks to Mr. Moji Ahmadi, Service Manager at Bill Page Toyota, I actually look forward to taking my 4 Runner for serv to do car shopping or service. Thanks to Mr. Moji Ahmadi, Service Manager at Bill Page Toyota, I actually look forward to taking my 4 Runner for service to this Toyota dealership. Mr. Ahmadi is responsive, professional, meticulous, and honest in every sense of the word. He manages his staff with incredible respect and care which in turn they treat the customers the same way. I only will ever take my Toyota to Bill Page because of Mr. Ahmadi and indeed will soon buy my other car from them because him and his staff. It is not so much what a dealership does when they sell you a car but what they do after the sale for years to come. I am certainly sold on this guys because of Mr. Moji Ahmadi and have recommended many people to him for repair or ultimate purchase of a Toyota if they need one. Regards, Terry H. Arlington, VA More

I found a certified used car online at a good price with low mileage. I called ahead and was informed the car was available. I went to the dealership and met with Mark Kern. He was friendly and courteous. I low mileage. I called ahead and was informed the car was available. I went to the dealership and met with Mark Kern. He was friendly and courteous. I purchased the car that day. There was several follow-ups including getting tags and some items left in the traded in car. Mark was responsive and helpful. I have no complaints. More

I have been having my car serviced at Bill Page for four years and have been mostly pleased. The service staff has always been professional and done the work without issue. My most recent visit is why years and have been mostly pleased. The service staff has always been professional and done the work without issue. My most recent visit is why I would rate the service department so low. I went into to have the check engine light VRS off and traction control warning lights diagnosed ($110 fee) which included them hooking up the code reader, reading the code (emissions) and conducting a "smoke test" which checks for a leak. After the test their suggestion was to replace my gas cap. My 2009 SUV has never had a problem with a loose gas cap nor do I think there is anything wrong with my gas cap. When I asked the service manager Moji he explained that they were not just charging people needless diagnostic fees to make money but that there was an extensive diagnostic completed to include the resetting the warning lights. I left angry knowing that the right thing would have been to say tighten your gas gap, if the problem continues we will hook up the code reader and provide a smoke test. The other issue I had was with the climate control making noise. Their explanation was there was debris most likely causing it and they need another $110 to clean the debris out. This was the point when I felt they were trying to take advantage and I asked to speak to the service manager. Moji's explanation of the fees and my comments about an unneeded diagnostic fee resulted in him becoming very unprofessional and me telling him that I would never return. Think twice before visiting this service department. More

I was toying with the idea of trading in my Jeep Wrangler for something slightly more affordable in gas. I chose the Mazda3 and sent out a few emails to dealers with a Mazda3 on the lot. Bill Page was the fi for something slightly more affordable in gas. I chose the Mazda3 and sent out a few emails to dealers with a Mazda3 on the lot. Bill Page was the first to respond. The email providing the contact information for the sales associate (Mark Kern) I would be working with was great. Mark called soon afterwards and we had an appointment for that evening. I was very unsure of my decision, but Mark worked with me through the financials and offered me time to think through the decision. Although I kept my Jeep, I will definitely be back to Bill Page when I am serious about the switch and recommend them to my friends. More

Elsewhere on this site, I wrote a review of my experience purchasing a car from the Bill Page Toyota dealership in Falls Church, VA. But that was just the start of our relationship. I’ve had my Sienna for purchasing a car from the Bill Page Toyota dealership in Falls Church, VA. But that was just the start of our relationship. I’ve had my Sienna for 10 years, and trust Bill Page to do ALL the servicing it needs. I do my part and dutifully take it in for all scheduled service. I’ve been fortunate to have had only a few unexpected problems with my car. Most of my dealings have been with Tu Tran in the Service Department; he’s extremely pleasant and helpful. In all cases, the repairs have been done quickly and efficiently. In one instance relating to a gnarly and somewhat costly repair, Moji Ahmadi was of great assistance in working with Toyota headquarters on my behalf. I remain extremely grateful for his help and willingness to go the extra mile. I decided when I purchased it that nobody would touch my Sienna but Bill Page Service Department. It was a good decision; they have my full faith and confidence. More