Bill Page Toyota

No pressure; had outstanding experience with van purchase I recently purchased a Toyota Sienna minivan from Bill Page Toyota. I was just starting the process when I entered the showroom on a Friday, so I ask I recently purchased a Toyota Sienna minivan from Bill Page Toyota. I was just starting the process when I entered the showroom on a Friday, so I asked to test drive the model van I was interested in. Cecil was very warm and friendly and showed me all the features of the van and then took me for a test drive. He also asked me what color I was interested in if I decided to get a Sienna. They did not have on site the color I thought I wanted, but Cecil said he'd make some calls and try to locate one. I told him I had to think it all over and wasn't sure what I was going to do, and he said that was fine and that he would be there if I decided it was the vehicle for me. He then shook my hand and wished me well as I left the showroom. We did not even discuss price, and I felt no pressure at all as I left. I was actually so pleasantly surprised that no one tried to chase me down asking what it would take to get me in a new car that day. Afroze, the sales manager, called me the next morning to tell me that not only had he located a van in the color I wanted, he'd also had it brought to the dealership overnight in case I wanted to test drive it and see if I liked it. Again, I was leery of pressure tactics I'd been exposed to in the past at other dealerships, but there were none! Cecil took another test drive with me, and I decided I liked the van, so Afroze sat with me to discuss pricing. I am a Costco member and was using their buying service, and Afroze was very upfront and transparent during the entire process. He showed me the relevant paperwork, and I felt like I was getting a very fair deal. However, I was vacillating between 2 different models, and Afroze helped me pick the one that would be best for me (which actually turned out to be the cheaper of the 2 models), and I trusted that he was looking out for my best interests. I told him I had to think it all over and discuss it with my family. He told me he'd hold the car for me for a couple of days while I made my decision, and again, there was no pressure. I went home and later that day decided to buy the model he suggested, and the paperwork was quickly and efficiently completed by Chris. He did not try to suggest any "add-ons", since I'd indicated right from the beginning that I didn't want any of those. He just finished the paperwork quickly so I could get home. Cecil then walked me through all of the features of the Sienna and showed me how to use them. He even synched my phone for me before I left! I have recently suffered a great personal loss, and I'd been so dreading shopping for a reliable new van. However, Cecil and Afroze could not have been kinder or more patient or supportive, and they made the entire process stress free for me. I want to thank them for their excellent, compassionate, pressure-free service and recommend Bill Page Toyota to everyone! More

Excellent Service by Mr. Tu Tran -Service Advisor On Oct 17, 2015, I brought my 2007 Toyota Sienna in for service and for an issue with the passenger seat. Mr. Tu Tran was the service advisor. He help On Oct 17, 2015, I brought my 2007 Toyota Sienna in for service and for an issue with the passenger seat. Mr. Tu Tran was the service advisor. He helped to correct the issue with the passenger seat on the spot and proceeded with explanation on a recall of spare tire cable that I missed. An excellent service and thank you. Harry D. More

Excellent, stress-free experience We contacted Bill Page Toyota through the Costco auto buying service and were immediately shown all of the required pricing documents by Mr. Kahn. We We contacted Bill Page Toyota through the Costco auto buying service and were immediately shown all of the required pricing documents by Mr. Kahn. We were shown the available Camrys then at the dealership. We were not pressured to buy at that time and when we returned a few days later were again greeted with great courtesy. We were very satisfied with the price that was offered and with all aspects of the sale. Yaw Ayirebi was exceedingly polite and helpful during the final processing and with the delivery of the Camry we decided upon. More

The Best Car Buying Experience in 40 Years--Thanks Afroze! We came to Bill Page Toyota, as it was the nearest dealership identified to us by the Navy Federal Credit Union New Car Purchasing Program. We drove t We came to Bill Page Toyota, as it was the nearest dealership identified to us by the Navy Federal Credit Union New Car Purchasing Program. We drove the 16 miles here, having first checked at a nearer dealership. Afroze Khan, the recommended Navy Federal specialist, met with us quickly upon our arrival. He impressed us immediately with his sharp, neat appearance and quiet, knowledgeable, low-key demeanor. My wife and I rapidly connected on a personal level with him, as well. Speaking to him was like speaking to a friendly tax and investment counselor, as opposed to a new car salesman! Of course, it turns out he was also the sales manager for Bill Page Toyota. He explained the program and the pricing structure for the Navy Federal program, pointing out details that were favorable to us, even if not quite so to the dealership, and explained how it was nevertheless valuable to the dealership. We talked about the models we were interested in, and the features, and immediately got his bottom line pricing: no trotting into the back room and car sales-ese from a slicky slaesman trying to squeeze a couple thousand out of us. We pulled out our apparently-lower pricing info from the other dealership, and he pointed out clearly and patiently that his was actually considerably lower. He also, unrequested, ran some cost comparison sheets showing clearly how our Navy Federal 1.49% financing was cheaper than the 0% Toyota financing--due to the differing rebates for the two rates. This saved us another $1000. He also recommended we look at other models whose features were identical, but would cost us less. Amazing. When we'd made our minds up, he called around and located the exact model & features we wanted: no mysterious checking into the ether and waiting to find out after several days. He explained clearly how unmysterious the process was. Wonderful! No gobbledygook. No pressure. No back-and-forth negotiating. Just a quick and clear bottom line with explanation how it truly was a great and favorable bottom line for us. We were then linked to the rest of the friendly, knowledgeable staff--thanks Cecil Lett, Don, and Chris Kim!--who took our info, did their research, explained all, and put us behind the wheel of our brand new, exactly-as-imagined Prius V not but a couple of hours after first meeting Afroze. Amazing! Thank you, Bill Page Toyota! More