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Bill Page Toyota
Falls Church, VA
273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 273 reviews
September 28, 2019
Incredibly unprofessional experience. First, I had a meeting scheduled with a sales representative, and he had called me the previous night to confirm. I showed up and the rep was not ther First, I had a meeting scheduled with a sales representative, and he had called me the previous night to confirm. I showed up and the rep was not there. I had to wait for another representative. When the new rep and I went looking to test the 3 vehicles I was looking for, it took us FAR TOO LONG. We walked around the building and went up and down three floors of the parking garage to find the vehicles. Several phone calls had to be made to locate them as well. Either the organization of the lot needs to be improved, or the reps need to be better informed as to where their cars were. The finance rep was brusque and unpleasant to work with and made the transaction uncomfortable to the point where I reconsidered buying the vehicle. If I did not immediately need the vehicle, I would have gone elsewhere. After purchasing the vehicle, the sales rep was supposed to follow up with me. I have not received a follow up email or call from him. The vehicle was delivered to me with a burnt out headlight. Apparently this made it through the Toyota inspection process. I tried to make an appointment with my sales rep to get it fixed, but he was not available. I showed up the next day, as I needed the vehicle working ASAP, and the secretary told me to wait for the manager before I could talk to service. I waited for 30 minutes, and the manager told me to simply drive it over and mention his name and it would get done. Huge waste of time. More
by G
Employees Worked With
Se, John
September 14, 2019
Peter Campbell Peter has such a decorum. He dealt with a very complex set of emotions about buying a new (a new used) car and he did it with finesse and humor. He Peter has such a decorum. He dealt with a very complex set of emotions about buying a new (a new used) car and he did it with finesse and humor. He had to handle probably 8x the normal amount of texts and calls but it never deterred him from responding cheerfully. Peter, you give Bill Page Toyota a great name! More
by Rice
Employees Worked With
Peter Campbell
August 31, 2019
Exceptional Service! From beginning to end, Mustapha was professional, friendly, knowledgeable, and accommodating. He cares about his customers and it shows. The same ca From beginning to end, Mustapha was professional, friendly, knowledgeable, and accommodating. He cares about his customers and it shows. The same can be said for Jose in Finance. They made our experience at this dealership extremely positive! More
by Mike
Employees Worked With
Mustapha, Jose
August 02, 2018
Very easy and accommodating. I have been looking at the Camery SE for the past 5 years. Always popping into Dean's office telling him this was the year. Now that both children gra I have been looking at the Camery SE for the past 5 years. Always popping into Dean's office telling him this was the year. Now that both children graduated from college I decided this was the year. I called Dean and told him I was coming in and he had the car and color I wanted brought to the parking lot ready for me to test drive. The sales process was made easy for me thanks to Dean. More
by Camerydebbie
Employees Worked With
I never considered working with any one else in sales except for Dean. Natalie in auto repairs explains what I need to know when I bring my older car to her.
April 29, 2018
New service center experience was first class! The new service center was a pleasant experience. The service and auto maintenance staff always treat me first class. I would recommend service here The new service center was a pleasant experience. The service and auto maintenance staff always treat me first class. I would recommend service here to all Toyota owners. More
by dr_jongines
Employees Worked With
Tu, Julissa
March 10, 2018
Positivity Everyone was helpful and friendly. We especially appreciated being driven to and picked up from 7 Corners shopping center while the car was being serv Everyone was helpful and friendly. We especially appreciated being driven to and picked up from 7 Corners shopping center while the car was being serviced--that was a nice surprise. More
by Madonna House
Employees Worked With
Luis Villatoro
June 25, 2017
Outstanding experience with Sang buying a RAV4 We recently visited Bill Page Toyota to purchase the new RAV4. Sang was very informative about the car and helpful with assisting us. Process was stra We recently visited Bill Page Toyota to purchase the new RAV4. Sang was very informative about the car and helpful with assisting us. Process was straight-forward and it was excellent experience with working with him and staff at this dealership. More
by Bora
Employees Worked With
sang
June 13, 2017
Excellent experience with Ahmed Jama buying a new RAV4 We recently purchased a new RAV4 at Bill Page Toyota. Ahmed Jama was very helpful in providing information about the various versions of the RAV4 and We recently purchased a new RAV4 at Bill Page Toyota. Ahmed Jama was very helpful in providing information about the various versions of the RAV4 and assisting in our selection of a new vehicle. The entire process was straight-forward and our experience was very good. More
by Ernest
Employees Worked With
Ahmed Jama
December 29, 2016
Peter Campbell Peter worked with me on a long distance purchase for a family member that had moved to the area. Really great service and sold me on him and the deale Peter worked with me on a long distance purchase for a family member that had moved to the area. Really great service and sold me on him and the dealership. More
by bobby1
Employees Worked With
Peter Campbell
December 01, 2016
A 3 hour nightmare i exchanged phone calls and emails with the salesman and I decided to come in to finalize terms. The salesman was straightforward and courteous which i exchanged phone calls and emails with the salesman and I decided to come in to finalize terms. The salesman was straightforward and courteous which I really appreciated. I had told him that I had received another offer and could he match and he said he could. The deal was agreed upon as an "out the door" price and I provided all of the information. I gave him a copy of my Id and stipulated clearly that the car was to be titled in Maryland. After sitting with the finance guy for almost two hours, we realized there was a mistake in the pricing. They claimed that they didn't know it was a Maryland deal and asked for a higher price for the vehicle and when I refused to pay it, words were exchanged and the GSM addressed me and my boyfriend in a threatening fashion and told us to "get out because I am going to lose $4000 anyway". Wow! This was after 11 pm after he had kept us for 3 hours. Needless to say, I would advise anyone thinking about using this dealership to think twice. The GSM was unethical, unprofessional and dishonsest and it was an obvious BAIT AND SWITCH. More
by In shock
Employees Worked With
Joseph Fanta
