Bill Page Toyota

Best Car Buying Experience Best car buying experience. I have bought and leased a number of vehicles before but this time was the best. The sales manager Johnny Kim, Joseph Fant Best car buying experience. I have bought and leased a number of vehicles before but this time was the best. The sales manager Johnny Kim, Joseph Fanta and the salesman Peter Campbell are the best car sales team I have experienced. Excellent price, good trade in value and quick service. Recommend anyone looking for a car to see Peter Campbell and the managers. Two thumbs up!! More

DONNY A. VILLATORO - a lair and a thief. He tricked me. DONNY A. VILLATORO this guy tricked me in to extending my service for 2 years saying it was cheaper when it wasn't. I tried to cancel the packge but DONNY A. VILLATORO this guy tricked me in to extending my service for 2 years saying it was cheaper when it wasn't. I tried to cancel the packge but he told me it wasn't possible when it clearly said on the agreement that I can. I had to talk to someone else to get it canceled and they still charged me a lot. More

Sales and Service Department Poor Service On August 17, 2019 to be exact i came all the way from Manassas in the need of a used car. My mom had bought a Toyoto Corolla years ago based on her e On August 17, 2019 to be exact i came all the way from Manassas in the need of a used car. My mom had bought a Toyoto Corolla years ago based on her experience we came back expecting the same kind of service, but all i can say is , i came home the same night regretting buying a used 2009 Toyota Camry, The sales person was rude to me with his comments, i straight out told him that been a single mother of 2 children i had a tight budget. Not only this car had multiple scratches on the outside he told me not to pay attention to those small details, but 3 weeks after my radio started glitching i took a video and pictures of it, Abs light also had turn on, and on top of that the rear bumper was loose and paint was peeling/chipping, when i call for all these things going on , on the car, long story short the service department told they can only take care of the ABS light problem and couldn't fix the rest, i had to make multiple trips to the dealer until i was able to talk to John used cars Manager that was super nice immediately told me he'll fix the rear bumper but not the radio. Almost two weeks into me driving a loaner car, expecting a call from the service department about my car, it took ME almost 3 day of this week trying to contact the service guy that help me for them to tell me he was on vacation but my car was ready since last week,but i never receive a phone call, to top it off , Yesterday October 2nd, i came to dealer to pick my car up, it took the service department almost an hour to tell me they count find my car keys and had to wait until the next day for a manager to handle the situation. It has been a so stressful situation coming from manassas to fulls church is a hustle because of traffic, i have to sacrifice work time, my kids time in order to be back in forth for this car. The guys from the service department are friendly indeed they were trying to help me get my car fix but i think the lack of communication between department is low, because today they are telling me the sales department had my keys, and they were not even aware of it.As of now i think this car is over price for what i had to go through the past month and a half. Starting from the sales guy that told me that i was paying for car's worth in a sarcastic tone, the service managers that didn't want to fix those issues on the car that i think it should off been done before they even had put that car on sale. More

Incredibly unprofessional experience. First, I had a meeting scheduled with a sales representative, and he had called me the previous night to confirm. I showed up and the rep was not ther First, I had a meeting scheduled with a sales representative, and he had called me the previous night to confirm. I showed up and the rep was not there. I had to wait for another representative. When the new rep and I went looking to test the 3 vehicles I was looking for, it took us FAR TOO LONG. We walked around the building and went up and down three floors of the parking garage to find the vehicles. Several phone calls had to be made to locate them as well. Either the organization of the lot needs to be improved, or the reps need to be better informed as to where their cars were. The finance rep was brusque and unpleasant to work with and made the transaction uncomfortable to the point where I reconsidered buying the vehicle. If I did not immediately need the vehicle, I would have gone elsewhere. After purchasing the vehicle, the sales rep was supposed to follow up with me. I have not received a follow up email or call from him. The vehicle was delivered to me with a burnt out headlight. Apparently this made it through the Toyota inspection process. I tried to make an appointment with my sales rep to get it fixed, but he was not available. I showed up the next day, as I needed the vehicle working ASAP, and the secretary told me to wait for the manager before I could talk to service. I waited for 30 minutes, and the manager told me to simply drive it over and mention his name and it would get done. Huge waste of time. More

Peter Campbell Peter has such a decorum. He dealt with a very complex set of emotions about buying a new (a new used) car and he did it with finesse and humor. He Peter has such a decorum. He dealt with a very complex set of emotions about buying a new (a new used) car and he did it with finesse and humor. He had to handle probably 8x the normal amount of texts and calls but it never deterred him from responding cheerfully. Peter, you give Bill Page Toyota a great name! More