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Bill McCandless Ford

Mercer, PA

Overview
Reviews
Vehicles
4.6
48 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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8416 Sharon-Mercer Rd.

Mercer, PA

16137

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Showing 48 reviews

April 13, 2026

Service team was considerate of our time and was able to do brake exchange while there for something else. More

by BSTHMT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 14, 2026 -

Bill McCandless Ford responded

Knowing our team respected your time and completed your brake exchange during your visit is fantastic. Thank you for entrusting us with your Ford. Enjoy the ride, and thanks for being part of the McCandless family!

April 09, 2026

Drove truck 16 miles and the rear brakes are smoking after you just replaced them Not impressed at all More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 16, 2026 -

Bill McCandless Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you, Jeff.

April 09, 2026

Prompt appointment and the service was completed quickly. Personnel were friendly and efficient. No problems at all. More

by pksea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names.
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Apr 09, 2026 -

Bill McCandless Ford responded

Thank you for entrusting your Ford F-150 service to us. We’re glad we could schedule your appointment promptly and deliver friendly, efficient care. We look forward to assisting you again in the future. Enjoy the ride, and thanks for being part of the McCandless family!

April 08, 2026

Very helpful. Liked the option of them picking up my car. Would use them again. More

by rcriv91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie, Lisa, Sam, Marshall, & devin
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Apr 09, 2026 -

Bill McCandless Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill McCandless Ford. We look forward to having you as one of our valued customers for many more years to come! Enjoy the ride, and thanks for being part of the McCandless family!

April 03, 2026

Carson did a good job. He was neat and courteous. and was on time for the appointment. More

by Robwalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson
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Apr 03, 2026 -

Bill McCandless Ford responded

We’re pleased our team provided neat, courteous, and punctual service during your appointment. Thank you for choosing us for your Ford service. We look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!

April 02, 2026

after an initial difficulty the dealership worked to resolve the issue for both dealer and my satisfaction. More

by joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
joe mike and rose.
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Apr 02, 2026 -

Bill McCandless Ford responded

We’re glad we were able to resolve that initial hiccup to your satisfaction. Enjoy your new Escape and thank you for your patience. Enjoy the ride, and thanks for being part of the McCandless family!

April 01, 2026

Fast and simple Very friendly Went in to look at a car and went home with it. More

by lillisadear86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darien
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Apr 01, 2026 -

Bill McCandless Ford responded

It’s great to hear our team made your visit fast and friendly. Congratulations on your Chevrolet Equinox purchase. We hope you enjoy many great miles behind the wheel. Enjoy the ride, and thanks for being part of the McCandless family!

March 30, 2026

Great service great communication. The team at McCandless Ford provides a professional service at great prices. More

by gspragale
Recommend Dealer
Yes
Employees Worked With
Bonnie
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Mar 30, 2026 -

Bill McCandless Ford responded

Thank you for sharing your experience with the service on your Ford F-150. We’re glad our team delivered professional care and kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!

March 30, 2026

Bill McCandless Ford is a wonderful dealership every time you go in you feel like family all the employees greet you and make sure you are taken care of. The service department is great Bonnie listened to More

by stuholler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie, Rusty
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Mar 30, 2026 -

Bill McCandless Ford responded

It’s wonderful to hear our team made you feel right at home and kept communication clear throughout your visit. We’re glad the service was completed on schedule and that our transparent pricing met your expectations. Thank you for your trust and we look forward to keeping you and your family on the road. Enjoy the ride, and thanks for being part of the McCandless family!

March 30, 2026

We have been dealing here for years. Never a problem with them. Everyone has always been accomodating with our schedules. More

by PEGGYDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Roddy, Mike Roddy, Rob, Bonnie
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Mar 30, 2026 -

Bill McCandless Ford responded

It’s wonderful to know that over the years we’ve been able to accommodate your scheduling needs when servicing your Ford Explorer. Thank you for your continued trust, and we look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!

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