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Bill McCandless Ford
Mercer, PA
84 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 84 reviews
October 06, 2026
Always treated great when I call in and also when I am having service work done there. having service work done there. More
by susans90
Verified CustomerEmployees Worked With
October 03, 2026
Service was above and beyond as always great service from office staff I did have a tear scuff that was not there from the mechanic with lots of grapes left on my floor Matt, so hopefully they can prevent t office staff I did have a tear scuff that was not there from the mechanic with lots of grapes left on my floor Matt, so hopefully they can prevent that next time More
by MOMOFZACHARY
Employees Worked With
Service desk♥️
October 02, 2026
Everyone we have been in contact with has been extremely helpful and pleasant. Our salesman very knowledgeable and answers all of my questions: with the new technology in the vehicles today....had a lot o helpful and pleasant. Our salesman very knowledgeable and answers all of my questions: with the new technology in the vehicles today....had a lot of questions! More
by cmp10
Employees Worked With
Ethan White, Danielle Corella
September 26, 2026
Reliable service, on time scheduling, several ways for drop off and pick up of your vehicle, pleasant staff, clean and comfortable waiting room. Never had a problem here in over 15 years. drop off and pick up of your vehicle, pleasant staff, clean and comfortable waiting room. Never had a problem here in over 15 years. More
by ESTESJV
Employees Worked With
September 23, 2026
quick and friendly service. job well done. can recommend them to others. will definitely stay with McCandless. job well done. can recommend them to others. will definitely stay with McCandless. More
by JONORD
Employees Worked With
September 18, 2026
Took my '15 Ford edge in for inspection and was told I needed a third brake light installed. $700 for parts and labor. Are you kidding me I asked? I then decided to buy the part on line (it was $30) and needed a third brake light installed. $700 for parts and labor. Are you kidding me I asked? I then decided to buy the part on line (it was $30) and will have it installed at another garage for $100 to $150 labor. More
by HOOVERJULIE170
Employees Worked With
Other Employees :
Lisa has always been very good at her job and I felt she didn't have a voice in this matter.
September 16, 2026
Very efficient. Friendly staff. Great service. Always manage to get me in for service in a timely manner Friendly staff. Great service. Always manage to get me in for service in a timely manner More
by JOANNEMP11
Employees Worked With
September 09, 2026
The staff is amazing and always takes care of the issue with complete professionalism. They take the time to explain everything and they don’t make you feel like just another customer. with complete professionalism. They take the time to explain everything and they don’t make you feel like just another customer. More
by jill26
Employees Worked With
September 05, 2026
The Commercial Service Dept was very cl3an and employees were very friendly. The job was done right and quickly. were very friendly. The job was done right and quickly. More
by MPG2641
Employees Worked With
