Bill McCandless Ford

I have always purchased our cars from McCandless Ford. I will not be getting another one there. The cars have been great. The service has gone downhill. I get my cars back with grease and oil marks on I will not be getting another one there. The cars have been great. The service has gone downhill. I get my cars back with grease and oil marks on the headliner, the sun visor and the side pillar. With my last two oil changes on different vehicles I have been told I needed service work. I told them I would do the work myself. Imagine my disappointment when I got home and checked the issues only to discover that the work did not need done. This has happened numerous times in the last couple of years. I have no idea if the mechanics are behind these issues or the service manager. I am leaning toward the latter. It has been different mechanics. More

I had purchased a 2015 Lincoln in Sharon while in a bind for another vehicle. The one I purchased ended up with Transmission problem. Of course the place that I bought it did not work on Lincolns. I ende for another vehicle. The one I purchased ended up with Transmission problem. Of course the place that I bought it did not work on Lincolns. I ended up with towing bills for two places and I was told right up front from John Hoover that it would probably be at least 3 or 4 weeks. I okayed the repair and with all the COVID restrictions I knew it would be more than 3 or 4 weeks. I did not call them because I really felt that they were giving me good service. John did call me to tell me that I was the next one in line and I thanked him and I told him that GOOD things were worth waiting. I was informed in about a week that my vehicle was ready for pickup. They had to put in a NEW complete Transmission and that it was under Warranty. They checked the Battery and I told them to replace it. When I arrived to get my vehicle I was immediately welcomed by the receptionist and John and another person. I had to wait for about 30 minutes for the replacement of the battery and the waiting room was very clean and comfortable. I have seen some very crude waiting rooms and heir Tv's were not working. I have a 2011 Ford Ranger with about 58,000 miles long bed and I will be replacing it in a year or two and you can bet it will be from McCandless FORD in Mercer, Pa. THANK YOU TO BONNIE, JOE AND JOHN Frank Vanderslice USMC RETIRED M/SGT and YES they all thanked me for my service. More

Everyone at the dealership was very professional And I love my new ranger love my new ranger More

My friend just bought a new Ford from this dealership. The staff was pleasant but I would never buy from this place. They delivered their $50k car with mud in the wheel wells and mud in the trim aroun The staff was pleasant but I would never buy from this place. They delivered their $50k car with mud in the wheel wells and mud in the trim around the doors and tail gate. Worse, some idiot put three holes in the bumper for a license plate and PA does not have a front plate. This dealer has no pride in what they are doing and should be ashamed of how they present their product. Mr McCandless you must do better. I can’t believe that you don’t monitor what your employees are doing. You have convinced me that I need to go to a different dealership for my Ford! More

Purchase of new vehicle No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the feat No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly. More

Deceptive Descriptions on Vehicle Called Josh, went based on the pictures & description of features. Drove 2hr. one way only to find several of important items not on vehicle!!? My hu Called Josh, went based on the pictures & description of features. Drove 2hr. one way only to find several of important items not on vehicle!!? My husband, also, drove 1.5hrs. one way to meet me there..when I questioned Josh, he turned it around on me, as if I should have gone down the list to have him go check?!!. He, also, said "Oh our ad guy sometimes puts descriptions that don't match" for vehicles & again said "BUT you should have asked me to go look to see if the various features were there". He, may as well, have said you 'can't believe what we post'. Well, that's now a given.!! More

Praises are in order ! The staff we worked with were all exceptional, & friendly. They made it efficient, & easy to buy the new car we picked out. Thanks so much ! The staff we worked with were all exceptional, & friendly. They made it efficient, & easy to buy the new car we picked out. Thanks so much ! More

Broke down took 3.5 months to repair Very poor service. My F-250 broke down and I had it towed to this dealer on 8/2/2015, it took them till 11/19/2015 to finish putting a replacement en Very poor service. My F-250 broke down and I had it towed to this dealer on 8/2/2015, it took them till 11/19/2015 to finish putting a replacement engine in and during this point I was told their only diesel mechanic took 3 weeks of vacation. I wouldnt go back to this dealer if they paid me too. More

Deceptive sales practices. I would not purchase a vehicle from these guys if they were the last dealer on the planet. Sales gimmicks border on outright fraud. Buy at your own pe I would not purchase a vehicle from these guys if they were the last dealer on the planet. Sales gimmicks border on outright fraud. Buy at your own peril. More

We went through the trouble of a preapproval before we drove over 50 miles to the dealership. We had an appointment which meant nothing to the salesperson. We were told one thing over the phone and inte drove over 50 miles to the dealership. We had an appointment which meant nothing to the salesperson. We were told one thing over the phone and internet and a totally different story when we arrived and FINALLY got waited on. I would not recommend this dealership to anyone unless you like being misled and lied to. Overall, this was probably the worst experience I have ever had in trying to purchase a car. They tell you one thing to get you there and the story does a complete 180 once you arrive. I would not return there if they were having a buy one, get one free sale. We wasted over three hours of our time. Our salesman let every other person who walked in interrupt his business with us and left us standing for hours while he talked on the phone and chatted with every other person who came in. This place was a joke!!! More