Bill Kolb Jr. Subaru

I don't think the technician who did the service have passion for the job he is doing. I ask some questions and I got standard answers without helping me understand. And I believe this car will have more passion for the job he is doing. I ask some questions and I got standard answers without helping me understand. And I believe this car will have more expensive issues in the future because the technician just simple.didnt care. More

Taken care of immediately and waited in the quiet room. Nicole was knowledgeable and efficient! Nicole was knowledgeable and efficient! More

Bought my 2017 Crostrek here and got the usual hard sell to buy the extended warranty and was told that I could only buy it at the time of purchase and it was expensive. After some haggling they reduced the to buy the extended warranty and was told that I could only buy it at the time of purchase and it was expensive. After some haggling they reduced the price by a few hundred and told that this was the absolute best price and could only buy the warranty right then and there. I declined and a few minutes later got another hard sell with the same story. Guess what? Every year for 5 years I get offers from subaru to purchase the same extended warranty that the dealer sales people told me I could only get at the time of purchase. This is why many of us hate the car buying experience. My next car will be a Tesla so I can just go to the website and pick out what I want and I am done. Regarding the Service Department, I brought my Crosstrek in for an inspection, oil change and to check out a rattle in the front driverside area. I notified within the hour (pretty quick) that the oil change and inspection were done but I needed 6 other critical things done and they couldn’t find the rattle. Maybe 2 of the 6 things really needed to be done but the other stuff was the typical over priced $59 air filter, $39 engine air filter, etc. and was not really necessary. The main thing that bothered me the most was that they didn’t even call me to ask for more information on how to find the rattle that was the most important thing I brought the car in for in the first place. They just wanted to sell me the 6 bogus service items, get their commission and move on. I do not recommend this place for purchasing or servicing cars. More

Danielle the service person was excellent. Service great. Couldn't complete NYS inspection, no stickers. Service great. Couldn't complete NYS inspection, no stickers. More

Service Department staff are helpful and responsive. Mr. Cisneros as Service Representative is diligent and attentive. I am trustful of the service mechanic's recommendations. Good job! Mr. Cisneros as Service Representative is diligent and attentive. I am trustful of the service mechanic's recommendations. Good job! More

Very professional and knowledgeable. Always check with me first if they find something that needs attention. Always check with me first if they find something that needs attention. More

Daniele made great suggestions and kept me apprised of the progress on the work. My coupon was used and I was given a rebate form. the progress on the work. My coupon was used and I was given a rebate form. More

I had the best experience at a dealership that I haven’t had in a long time. Everyone at Bill Kolb Jr Subaru was extremely pleasant and knowledgeable but Howard was the greatest from start to finish. He was had in a long time. Everyone at Bill Kolb Jr Subaru was extremely pleasant and knowledgeable but Howard was the greatest from start to finish. He was thorough and easy and funny and relaxed and super knowledgeable and truly a joy to work with. This may be my first Subaru but it certainly isn’t my last! Thanks for making a usually painful experience quite pleasant More

The staff is always pleasant & communicative about the status of whats going on with my car status of whats going on with my car More

Service is impeccable and my advisor Al C. Is the best. He goes over and above to assist you in whatever your car needs maybe. He is professional and courteous. All around superb maintenan Is the best. He goes over and above to assist you in whatever your car needs maybe. He is professional and courteous. All around superb maintenance work. More