Bill Kolb Jr. Subaru

Overall a good experience and decent yet inconsistent follow up electronically. My biggest gripe is that after explaining how importatn AWD is to me and making specific reference to driving in snow, etc follow up electronically. My biggest gripe is that after explaining how importatn AWD is to me and making specific reference to driving in snow, etc they completely failed to discuss openly with me that the WRX would be a disaster in the snow given the tires its sold with. Maybe there are no options to make a change, maybe there are but nothing was ever discussed. Dunlop stated these tires are not to be driven sub freezing or in snow/ice. I am pretty sure I bought the car and it was below freezing THAT day. I consider this borderline negligent and dangerous. This is not the type of experience i want in a dealer and fosters zero trust. After all that discussion of audi vs subaru performance and reference specifically to bad weather driving...amazing the salesmen kept their mouths shut. Now am SCREWED getting to work - thanks a lot for wasting both my time and money and basically knowlingly putting me in harms way. Yes I should have seen that too - but YOU should have discussed my option based on the context of our conversations. MaryAnn - I see you value peoples opinions/constructive feedback. Please give me an explanation on the ethics you teach and a number to speak to someone re my options. More

My first Subaru purchase was made to be the most unpleasant car buying experience of my life by this dealership. First unpleasant experience: I was promised $1000 by Michael and Stuart for a t unpleasant car buying experience of my life by this dealership. First unpleasant experience: I was promised $1000 by Michael and Stuart for a trade in that I repeatedly made clear would be towed to the dealership because of an undiagnosed issue, but started and ran. When the vehicle was towed to Bill Kolb Jr Subaru in the condition I promised, I was told I was getting $500 for it. I regret not walking away the moment I heard that. Second unpleasant experience: I bought the service agreement and extended warranty on the vehicle. When I brought my vehicle to my local Subaru dealer to get serviced, I was told there was an exclusion on my vehicle that voided the maintenance agreement and extended warranty I paid for, and also the manufacturers warranty!!!!! Bill Kolb Jr Subaru did do the service for me that day when I contacted them about it, and told me they would rectify the issue with the maintenance agreement and warranties, which they did. After posting my experiences on the internet, I was contacted by the dealership and the issue got resolved in a timely manner. As compensation for my trouble they stated that I have a $50 credit at their service department should I choose to have my vehicle serviced there. So I guess that kind of makes up for me having to drive an hour each way to get my vehicle serviced the day I found out about the issue and the time spent afterwards dealing with this issue. I don't know if the error that caused the situation with my warranties and service agreement was the fault of the dealership or Subaru of America so I cannot accurately place blame on one or the other. I can however confidently say that my first unpleasant experience of getting $500 instead of $1000 for my trade-in was due to the sales department making me empty promises. More

I had an idea of what I wanted when I went to the dealership, and the staff at Bill Kolb made the experience of buying a car as painless as possible. I would highly recommend them. The only thing I dealership, and the staff at Bill Kolb made the experience of buying a car as painless as possible. I would highly recommend them. The only thing I would suggest, would be to go on a weekday, as even though I did this, they were still very busy. More

They have terrible customer service and bad mechanics... They have terrible customer service and bad mechanics... I purchased a used 2002 Subaru WRX from them. I asked for their mechanic to look at the cl They have terrible customer service and bad mechanics... I purchased a used 2002 Subaru WRX from them. I asked for their mechanic to look at the clutch before I purchased it and they said they would. I came back a few days later and the sales man said "The clutch looks fine our mechanic looked at it." Well 5 days after purchasing the car, the clutch slips when fully engaged in 3 and 4 gear when I hit boost under wide open throttle. It is as I expected... the clutch is bad. The sales man says it was fine when I left and I am going to have to pay out of pocket because its a wear item and not covered under their warranty... In addition to that their "good" mechanics failed to feel a rough idle and failed to see the motor sitting about 1/2 inch lower on one side. I only noticed it after I drove the car a second time when I got home. One of the motor mounts is most likely shot. More

Lots of choice on pre-owned in stock. No Haggle pricing. Car fax handed over on request. Good follow up after sale. Rick Stockton did a good job on the sale. Low pressure, but very informative. On a ve Car fax handed over on request. Good follow up after sale. Rick Stockton did a good job on the sale. Low pressure, but very informative. On a very cold night, he had 3 cars we were interested in warmed up and waiting in the service garage for us to look at. More

We made a couple of preliminary scouting visits and then came back ready to buy. We were served by a different sales person each time since the prevoius ones were busy and we had not made an appointment. came back ready to buy. We were served by a different sales person each time since the prevoius ones were busy and we had not made an appointment. However, each was conscientious, respectful, and anxious to please. None were the typical commission-driven car sales people. Sam Texler spent a lot of time showing us the used and new options, explaining the differences, and answering all our questions. He also halped us crunch tghe numbers on 3 options that we narrowed things fown to. He was supportive in getting us a reasonable price for our trade-in and in trying to find a way to make a 2nd car work. The final session with the "finance/business manager" was reasonable, without too much pressure to sign up for extended warranties, etc. Overall a very satisfactgory experience. More

I needed a new car on a limited budget. Sales Consultant, Richard Knel, was a reassuring gentleman throughout the process. He worked with my wife and me patiently listening to our needs and detailing a varie Richard Knel, was a reassuring gentleman throughout the process. He worked with my wife and me patiently listening to our needs and detailing a variety of options. When money became a top priority, he introduced the idea of a low mileage pre-owned car. We found a 2010 model with everything we wanted plus some options for just over $20,000. The next morning, I returned to look at the car in daylight. No one was available to work with me. An elderly gentleman behind the counter stood up and escorted me outside to find the selected vehicle. It was Bill Kolb, Jr. himself! He was very positive and helpful. Paul Spiegel was efficient and very clear in going over all of the financing details. I will return to this dealer for my next car, too! More

Our Salesperson, Jerry Taylor, was terrific and made the purchase of our first Subaru very easy. He is knowledgeable, friendly and was a pleasure to work with, and we will certainly work with him again when purchase of our first Subaru very easy. He is knowledgeable, friendly and was a pleasure to work with, and we will certainly work with him again when we purchase our next Subaru. He showed us many cars that fit all our criteria and gave clear, easy to understand answers to all our questions. More

I found Sam to be a very acooperative in helping me find I found Sam to be a very acooperative in helping me find the right car. He was very up front and anseward all of my questions and was very helpfull I found Sam to be a very acooperative in helping me find the right car. He was very up front and anseward all of my questions and was very helpfull in explaning all the features of the car. Sam was great! I have a will reccomend him to my friends. More

Rick is a fantastic sales representative. He was very friendly and patient while we spent several weeks picking out our new to us car. The no-haggle policy of Bill Kolb Jr. Subaru completely took away th friendly and patient while we spent several weeks picking out our new to us car. The no-haggle policy of Bill Kolb Jr. Subaru completely took away the discomfort often felt when interacting with a salesperson. This dealership's prices are the lowest around- even when you consider the potential amount taken off after stressfully haggling with other dealerships. Paul Speigel was the finance guy we worked with. He worked with me to get my payment to within my comfort zone, and even made a last minute change over the phone for me after I had left the dealership. I'm not quite sure why people have complained about Bill Kolb Subaru. Did they have unrealistic expectations? Their 30 day return policy was fully explained to me before purchasing my car (if you return a car, you then pay Kelly Blue Book value for your new car choice- this makes sense to me. They have to be able to recoup some money to get the originally purchased vehicle ready to be re-sold again- now with up to 500 more miles on it). I felt no pressure from my salesperson, Rick Stockton, or my financer, Paul Spiegel. I went into the dealership having done lots of online and other dealership research, so I knew exactly what I wanted. I visited Bill Kolb Jr Subaru three times before making my purchase. Oh, and did I mention Rick drove an hour to deliver my new car to me- with a full tank of gas! I couldn't be happier, and plan to buy my next car from Rick as well. More