Bill Knight Ford

Great customer service! I hate that I wasn’t able to get a loaner since I didn’t purchase my car there. But I will continue to be a repeat customer. I hate that I wasn’t able to get a loaner since I didn’t purchase my car there. But I will continue to be a repeat customer. More

Just had a oil change and tire rotation performed by the mobile mechanics. The techs were polite and efficient. Nice to have mobile techs available for service. mobile mechanics. The techs were polite and efficient. Nice to have mobile techs available for service. More

Very friendly and definitely keeps the customer informed on what is being done to your vehicle and I’ve never had a video of what’s being done to my vehicle .Thank you Bill Knight Ford. on what is being done to your vehicle and I’ve never had a video of what’s being done to my vehicle .Thank you Bill Knight Ford. More

Service on my vehicle was completed in a timely manner. Service advisor provided visual confirmation of what was being done. Service advisor provided visual confirmation of what was being done. More

The staff is always helpful and responsive. The service bays and waiting areas are always organized and clean. Their Lyft service is helpful if you need to leave your vehicle for service. The service bays and waiting areas are always organized and clean. Their Lyft service is helpful if you need to leave your vehicle for service. More

The service staff at this dealership are amazing; very professional, accurate and efficient. They are in touch with you every step of the way and follow up to be sure everything was handled correctly. professional, accurate and efficient. They are in touch with you every step of the way and follow up to be sure everything was handled correctly. More

A shared team spirit by these employees, bringing customer satisfaction to me. The dynamic duo, Patrick and Joey, professionals that are as kind as they are passionate about customer being Job 1. customer satisfaction to me. The dynamic duo, Patrick and Joey, professionals that are as kind as they are passionate about customer being Job 1. More

Great salesman in Billy Carthel. Very thorough and informative Made the buying experience very enjoyable Very thorough and informative Made the buying experience very enjoyable More

Tye our salesperson was extremely helpful. Financing was a breeze. Great experience with my new vehicle. Tye helped me set up my Ford App and explain all my features. I also had it spray lined Financing was a breeze. Great experience with my new vehicle. Tye helped me set up my Ford App and explain all my features. I also had it spray lined. More

Wife's car had a recall for the front brake lines. On her 2016 Ford Fusion Took it to bill Knight Ford went down at the end of the day to pick it up. Cause how long can it take to put 2 brake lines on On her 2016 Ford Fusion Took it to bill Knight Ford went down at the end of the day to pick it up. Cause how long can it take to put 2 brake lines on the front end of your car? I asked Ava to check the brakes before she drove very far by pumping it at least a couple times to see if it would stop. Guess what happened, the pedal went right to the floor So then the service guy comes out and drives it to the back then In about 20 minutes later, comes back. Says it's all fixed now because they forgot to bleed the right side and had all kinds of excuses. There is no excuse, sorry. Wouldn't help my wife's life if she couldn't have stopped when she got on the highway. But do you think they called me or said anything to me? Even after talking to the service manager. And he was gonna go to talk to somebody. No, but xxxx, But I bet the technician that did this job has all kinds of little nice badge is on his uniform, saying how smarty he is. But all we have is excuses, excuses doesn't save lives. Sorry doesn't fix some things. The sad thing is the recall on. This was because the brake lines could explode. And then you wouldn't have any brakes. But then we take it to the dealership. And we have no brakes. Cause they don't know what they're doing, BEWARE More