Bill Knight Ford
Tulsa, OK
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95 Reviews of Bill Knight Ford
Have dealt with Bill Knight Ford for over 20 years. Never had issues, always going out of their way to find me exactly what I wanted or needed. They have really increased their service department. Mak Never had issues, always going out of their way to find me exactly what I wanted or needed. They have really increased their service department. Make an appointment, drop it off, and pick-it up, or better yet call them and they come to you with no extra charge. More
We have loved Bill Knight Ford for many years, but over the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for e the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for even a quick oil change. Recently, we called about a check engine light warning on my truck. we were given an appt for over 2 weeks away,. When the appt time came, we were told it would be another 3 to 5 business days to have it diagnosed. What was the appt for? Certainly not to be given another 3 to 5 days without the vehicle, just for diagnosis. We decided to try another Ford service department. Got it in in a timely manner, they had a diagnosis the next day, fixed the problem and we were on our way. Bill Knights service department used to be top of the list. It is now a place we dont ever intend to take our vehicles to again. Just not worth the hassle we have experienced time and time again over the last 3 years. There was a time that we were willing to go somewhere else to buy our next vehicle and our positive Bill Knights service department experiences made us reconsider. Now there isnt even a reason to go back to them for the purchase of a new car. So disappointed as we have been with them for many years. but after the service departments performance time and time again, being so bad, it leaves me with little choice. I sent a complaint to Bill Knight, outlining all of these problems. What I received was a phone call from a salesperson saying they understand I wanted to talk about a new car. Wow!!! More
Bill Knight Ford is our go to dealer. They are the best in customer service coming up with ways to make ownership easier. They came to my work and changed my oil, topped off all fluids an They are the best in customer service coming up with ways to make ownership easier. They came to my work and changed my oil, topped off all fluids and rotated my tires!! More
Lee and Chris did an outstanding job getting me in and out. The ladies handling the Loaner also were top notch. Everyone I had contact with bent over backwards to take care of me all the way down to the out. The ladies handling the Loaner also were top notch. Everyone I had contact with bent over backwards to take care of me all the way down to the guy who washed the Ranger when i picked it up. A VERY FRIENDLY GROUP with great customer service. AND the truck got fixed too. Good job to the tech too! More
Excellent in every way. . kept in touch with me, reporting progress. Answered all questions, explaining the technical issues involved. . kept in touch with me, reporting progress. Answered all questions, explaining the technical issues involved. More
As soon as I arrived the atmosphere felt like why are you here. Immediately they told me two and half to three hours. The service only hour to a hour and a half. here. Immediately they told me two and half to three hours. The service only hour to a hour and a half. More
They were very patient with my family and I. . We purchased a car in June and my wife did not want to buy the car then returned it and they were not showing that they were upset. Long story short . We purchased a car in June and my wife did not want to buy the car then returned it and they were not showing that they were upset. Long story short. We came back and purchased the same car and we really love it! Sales agent Babasola Odubela, showed the same love like the first time we bought from him. 5 star experience More
Great customer service! I hate that I wasn’t able to get a loaner since I didn’t purchase my car there. But I will continue to be a repeat customer. I hate that I wasn’t able to get a loaner since I didn’t purchase my car there. But I will continue to be a repeat customer. More