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Bill Kay Honda

Bourbonnais, IL

4.5
1,557 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,557 Reviews of Bill Kay Honda

August 11, 2021

Excellent service.The lady that took my info down was a real pleasure to talk with.The service was outstanding and i will return again. More

by thedogscave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 12, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

August 10, 2021

Great customer service experience! I received a very respectful treatment by everyone that was involved with my appointment. The timing was perfect! Also, all pending issues were covered as promised! More

by patriciaschoulda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael , Kathleen Omay, Samuel Rios
Aug 10, 2021 -

Bill Kay Honda responded

Thank you for taking the time to leave us this five-star review, Patricia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

August 09, 2021

Recommended new brakes. There was 60% life left on the brakes when checked. Not the first time I have heard of this. More

by Glad I checked before having them do the work
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 26, 2021 -

Bill Kay Honda responded

We're disappointed to learn about your negative experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to us at your convenience.

Aug 26, 2021 -

Glad I checked before having them do the work responded

Hose me once shame on you. Hose my nephew on the same issue and me giving you a chance. Shame on me.

August 09, 2021

I have been bringing my car to Bill Kay for over three years now. They take great care of my car. I've never had a problem. Service dept is awesome to work with. More

by obrien1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy and ?
Aug 09, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we deliver a great experience. Please let us know if we can be of any further assistance. We're always happy to help.

August 07, 2021

Great car buying experience! Knowledgable, friendly salespeople and a low pressure sales policy. Price we ended up paying was far below what we were quoted at other Honda dealers. Highly recommend this More

by lnksons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Aug 08, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 07, 2021

Sam was professional from start to finish. Totally satisfied with the experience and would recommend. More

by PATTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 08, 2021 -

Bill Kay Honda responded

It's great to hear that Sam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Patti, for choosing Bill Kay Honda!

August 05, 2021

As usual, my service visit was taken care of with the pride and professionalism that I am used to. The redesigned waiting area was a pleasant surprise. Well done. More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 05, 2021 -

Bill Kay Honda responded

Mel, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2021

This dealership was great. From the time I walked in to the time I left with the car. Went in with a certain thing in mind and they did not let me down. More

by kevinlovell77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Grzelak, Larry Chouinard
Aug 04, 2021 -

Bill Kay Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your fantastic feedback and five-star rating!

August 04, 2021

Friendly staff, clean waiting area. Spent $394 on service. One of the services requested was tire rotation. When driving home from dealership, tire pressure light came on. My tire pressure was fine p More

by SCRAIG5527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 21, 2021 -

Bill Kay Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 04, 2021

Mike with service did a really good job and was incredibly nice Will definitely be coming back in the future Oil change and tire rotation only took 35-40 min More

by rzkelly93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 04, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. We're thrilled that you found your experience with Mike to be a positive one. We appreciate your business and our team looks forward to serving you again soon.

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