Bill Jacobs MINI - Service Center

In December, I took my MINI in for its service and the third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up and rushed to open a work order (not near closing time). I left my car and took a loaner as prearranged. The next day I call to follow up with my service adviser after not getting contacted by him. I'm told my car will not be ready so I explained the inconvenience this causes me given the five-hour round trip commute to the dealer - sorry, we don't have the techs for this is the answer I get. I extend my hotel stay to accommodate their scheduling. Several hours later, I get a call that my car will be done today. So I adjust my plans to stay close to Naperville so I can pick up the car. The couple of hours needed to finish the job turns into several hours. I end up wasting my evening waiting around on my car. The work is finally done, and I am presented with a bill. The timing chain is warranty work and the oil change is my bill. The total is $250 because there are two hours of diagnostics. I dispute the diagnostics because the only need for diagnostics would have been the warranty work on the timing chain. I am told this is a "standard charge" for a MINI maintenance service. Tired, I relent and pay the charges. I drive away from the dealership and check the oil level as I have frequently seen incorrect fills done by the dealership. Sure enough, the oil level is nearly a half quart over filled. If that isn't bad enough service for you, fast forward two and a half months and the timing chain needs replaced again. Run away from the MINI side of Bill Jabobs. Though I cannot vouch for the BMW side, they are at least substantially more friendly. More